Jump to content


  • Tweets

  • Posts

    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Overclaimed for childcare - please help


Sleepyhollow
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4318 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I'm so ashamed admit my guilt I can write so much. But just going make it easy to read. I have been claiming child care cost last 6 years but not used them at all. When I first did it was told by a friend it's something I'm intietled to. As I just started work I first claimed for three kids. And then 2 years later clamied for two. I new at that point what I was doing. I'm truly ashamed and every time tried ring them stop it. I was so scared could not pick up phone.

I am single parent that was struggling big time so the extra money helped me provide for my kids. Even that I had that extra money I still was always overdrawn and in debt. I new I had stop needed help. I even had nervous breakdown twice because of the worry. How to stop and if I got caught

 

I need some advice help please what is best way for me do this. I got a letter from childtax credit asking me show proof of childcare receipt which I don't have. They asking for April 2011 and April 2012. Now what shall I say I want own up but so scared going to prison as what will happen to my kids. This is the thought that has kept me in this mess. What shall I do next please help me

Link to post
Share on other sites

I'm sure that someone who knows about these things will come along and help you soon. I do know that it is extremely unlikely that you will go to prison for this. Usually, they say that you will have to pay it back in small installments from your benefit money. Try to keep calm and not worry too much, it will prevent you from seeing things too clearly.

Link to post
Share on other sites

You see they asking for one year shall I just tell them iv not used childcare at all that year. Or shall I admit going back to when I started never used it. I no it's mo excuse I was so disparate to feed my kids.

Link to post
Share on other sites

Hi, Sleepyhollow.

 

I have merged both your threads on this subject,and unapproved your duplicate post, please continue to post here regarding this issue.

 

Many thanks.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites

Thank you so much Annet I'm reading this with tears rolling down my eyes. I feel like it's judgment day. Such bad person.

 

I am sure you are not a bad person, just someone who is desperate to keep their children fed and clothed. Best thing to do is to try and not get too stressed, it is bad for you and for your children. Take care xxx

Link to post
Share on other sites

Thank you Annet I'm going own up to it all going see cab officer and get advice. So scared make phone to tax credits might ask adviser to do it for me. I feel better as truth be out and I can get out the mess. As I tried before but could not do it. I shall keep you all posted what happens Tommrow. I'm worried now how I'm going cope pay my bills feed my kids with little money I might get. I truly am

Remorseful and have learnt my lesson.

Link to post
Share on other sites

Thank you Annet I'm going own up to it all going see cab officer and get advice. So scared make phone to tax credits might ask adviser to do it for me. I feel better as truth be out and I can get out the mess. As I tried before but could not do it. I shall keep you all posted what happens Tommrow. I'm worried now how I'm going cope pay my bills feed my kids with little money I might get. I truly am

Remorseful and have learnt my lesson.

 

I would advise you to not do anything until you speak to the CAB. I have used their services in the past and have found them to be very helpful and non-judgmental. Good Luck.

Link to post
Share on other sites

I'm at cab now. I must admit they are fantastic I rang in morning as you need make an appointment before you go. A lovely man tock my details and told me come in 11.30. Adviser spoken to me she as lovely and did not make me feel bad but symphysis with me. She has gone out find out more from me how to approach them and what to say. She said she would even make that call to tax credit for me. So I shall update you when iv left cab

Link to post
Share on other sites

Hi

 

How did u get on?

 

Hey shadow.

 

It was not bad as I thought the lady at cab was helpful did not judge me but understood me. She rang them up for me while I was in the room. She said to me that in my letter it just ask for that year so that's all she tell them unless they ask more. I told her truth about everything and saud if they ask just tell them everything. The guy that was reviewing my case was nice to. He asked only for one year and we told him I never used the childcare provider but my friend. Who I have no proof I gave money to.

He said that's fine they will amend my payment and in few weeks send me new tax credits for this year. She asked them if I would have to pay penalyty he said i might not not sure about that yet. But they are going take money back from me for overpayment.

 

I can't seem worry still this can't just end here why are they not looking back dates and cab adviser said I should be happy that's all they have asked for. So let's see what happens next two weeks

Link to post
Share on other sites

i am in the same position and feel so ashamed I dont have the courage either to phone or visit cab, what kind of details do you put in a letter to them I dont want it sounding like a total sob story but know that I must admit my guilt!

Link to post
Share on other sites

Hi,

I am in the same position as yourself, I have claimed for almost 4 years and it amounts to around £16,000. I haven't been able to eat, sleep or think since getting the letter. They are asking me for the year 2011-2012, however I do not have anything to give as I only used the childminder on an irregular basis in that year possibly only two or three times when I was stuck. I did use the childminder initially for just over a year and then it was different times over the other years until 2010, however the Childminder nor I have a record of dates and times and just found out that she was claiming some other benefit so getting her to put down on paper exactly what hours she looked after the kids is going to be impossible. Have you heard anything back since from the HMRC regarding your payment? and when you mentioned to the Tax Credit advisor that you had not used a child minder for the year they had in question, did he not ask when you stopped using a childminder? Once they notice that you have made a false claim in one year are they not likely to look into the others?

 

It's a real mess and I hope to get out of it in one peace, have an appointment with CAB on Tuesday about my case :-(

Link to post
Share on other sites

. I said i was naive and stupid for not telling them and admitted he had moved in here 5 weeks ago but as we were not together i didnt see at the time why i had to inform them . ( i wrote that in a nicer way ) . i also said its his home and he has credit on this address as he owns this house i couldnt stop him .

Also ive applied for a council house as he wants me to leave now . I have not claim council tax relief as a sole occupant since he moved in .I said i cant prove to your satisfaction we are not together and would like to resolve this matter asap. Lots of sorrys because i truely am . Also stated i didnt want to make joint claim as we are not together . Hope my rambling helps u ladies x

Good luck to both

Link to post
Share on other sites

  • 4 weeks later...

UPDATE -

Just to put your mind at ease i am in the same situation . I couldnt prove we wasnt together so had to say that in a letter . I sent it 15th may and did not hear anything until two weeks ago saying my money was being stopped . I called the case worker yesterday as i hadnt heard anything else and he comfirmed i would end up paying back what i was given in 2011-12 . He would send me letter comfirming amount . I asked if they would prosecute me and he said no we just want the money back . Phew they could of gone back 10yrs . Please dont worry people if anyone was going to court i would of if they were doing it . Keep the faith x

Link to post
Share on other sites

  • 2 weeks later...

How did you get on? I have had the same letter and am terrified as I think I have been over claiming by about £20 per week (which is nursery fees for food which is billed seperately) Did they look into previous years?

Link to post
Share on other sites

Hi

I owe £10.000 WOW . could of gone back 10 yrs but only asked for 2011-12 . Im not sure how i will pay it back but im no longer a nervous wreak . They only look at yrs on letter but depends if you admit it or try to argue . Good luck luv i know the stress your going through plz update us x

Link to post
Share on other sites

Hi

I owe £10.000 WOW . could of gone back 10 yrs but only asked for 2011-12 . Im not sure how i will pay it back but im no longer a nervous wreak . They only look at yrs on letter but depends if you admit it or try to argue . Good luck luv i know the stress your going through plz update us x

 

 

Hi shadow2007uk,

 

Just wondered, did you ask them directly whether or not they will look into previous years?

xx

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...