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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Love Digital TV (London Sky Installer)

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Hi All,


I wasn't really sure where to post this - it relates to a digital TV company, but then branches off into a number of other areas! I shall try my luck, but feel free to move the thread if need be (and my apologies in advance, if I should have posted elsewhere!)


Back in October 2011, I contacted Sky to sign up for TV, broadband and phone. I was then passed across to a sub-company called Love Digital TV, who took care of the details and installation (my first time with Sky, so no idea if this is common practice?) While LDTV were average in most areas (as most companies of this kind are), they didn't do anything in particular during this period to annoy me - my services were (eventually) installed and activated and I have had no problems with them since. "No problem there then!" I can forgive you for thinking, but unfortunately this is where it got worse and branched off into the 'other areas' I mentioned earlier.


Basically, they began passing my details onto numerous 3rd party companies. Consequently, I have been bombarded with calls and mail at least once or twice a day (if not more), ranging from a simple "are you interested in this service", to "has anyone in your household had an accident", right up to letters arriving, attempting to get my bank details so that they can "pay me for a recent lottery win"!


My main questions are:


a) Are they allowed to do this?

b) What can I do to stop it?


I have already put myself on the Telephone Preference Service, which has reduced the calls, but hasn't stopped them. I've also demanded a company name from some of the nuisance callers, which, when given one, discovered it didn't exist after investigating online.


Just in case anyone asks "how do I know it was LDTV passing the details?" It MUST be them, due to the fact that when I first signed up, they made a mistake with my name and on the first few letters/bills, they had my first initial, followed by my first name (in place of my surname) - which is what has always been used during the nuisance calls and on the junk mail.


I am so frustrated by this and due to the fact that my partner works shifts, the daytime calls are becoming a serious problem.


Thanks so much for any advice/help anyone can give.

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Contact Sky and ask them to revoke your details being passed to third party companies so they have that info as well. This will stop any future details being passed.

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Thanks - quite a few people advised this as the best course of action. Completed their complaint form online, so will await a response and let you know how I get on.



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  • 2 weeks later...

Got a response apologising and the usual stuff. Have been taken off their distribution lists (apparently). Still haven't really acknowledge or replied to my point that I received calls and mail attempting to steal my money... Not good.

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On that part that is something between you and love digital for not removing you from third parties lists when setting you up.


Maybe a letter to them with what your expectations are:


lovedigitaltv.co.uk 1 Mariner Business Park, 1 Kingsway, Croydon, Surrey, CR0 4GE

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