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British gas changed direct debit


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Can British Gas change Direct Debit with out your permission to a higher figure.

 

Yes they us variable DDs on their accounts you will have

signed allowing this.

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If you disagree with the figure then you should ask for an explanation.

 

I found this:

 

Under Condition 27 of the Gas Supply Licence suppliers must:

 

Set fair direct debits. They must take reasonable steps to ensure customers' direct debit levels are based on the best available information, including the quantity of gas and electricity supplied.

 

Give clear explanations. If you ask, your supplier must give a clear explanation for the basis of the direct debit amount.

 

Refund credits. If a credit has accumulated and a customer requests it back, suppliers must refund it. If the supplier thinks the credit should be withheld, the reasons why must be clearly explained but you can challenge this.

If you disagree with BG's explanation and they won't budge, you can go to the ombudsman
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