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DHL Service to Andorra w/ third party shop


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Hello all,

 

Could you give me any advice on this. I have used one of those shops who have a contract with yodel, parcel force, dhl etc and advertise a parcel service.

 

- I got a quote last Thurs £66 for 22kgs to Andorra - no address, area code etc mentioned

- I then took the items in for weighing as I'd added to them - was quoted £93 for 35kgs - they had the full address and area code at this point.

- They wrote me a receipt in front of me after debitting me the £93 on my card. The receipt clearly states the full address including the area code (This was on Saturday) and has PAID IN FULL at the end of it.

 

I had a voicemail from the guy at the shop yesterday saying my consignee address in Andorra is in a rural area and it would cost "significantly more" to send it and that the parcel has gone nowhere and I might need to speak to my customer (ie. to get more money).

 

Am I right in saying that there contract began when they debitted me and gave me a receipt (which included the areacode in Andorra) ?? surely they cant ask me for more money at this point?

 

I have put it to them in writing in the above terms, but if they are to play hardball and not send it what can I do?

 

Please let me know.

 

Thanks

 

Luke

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To hasten matters despite their appearing to be in breach of contract - could you ask your customer to pick the package up from their office?

 

Although Andorra is tiny with almost everything in La Vella - there are thousands of houses half way up mountains on dirt paths. i would suspect 45mins would be the furthest from LV, but a normal delivery van just would not manage the final part to this type of location. However, the customer will have a vehicle that can.

 

I've been there over a dozen times, and Fiat Panda 4x4s were the most common cars.

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Thanks for your response Bang!

 

I have asked my customer if they might be willing to collect from a local DHL depot. I suppose there is one in La Vella ?

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I would suspect so - as most people in Andorra are non Andorran, and there are often long queues at customs at both sides after you leave due to the close to zero tax pricing.

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call +34 93 263 4500 to check - i looked it up on the DHL site. I'm on my mobile so some sites are a pain.

 

I never realised how much the Andorran flag resembles that of Moldova!

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Will do, cheers :-)

 

In the mean time does anyone know what body would govern shops providing third party courier services at retail ?

 

Just had another email from them. These guys are having a laugh.

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