Jump to content


Michael Browne

New advice guide explains credit card rights

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2603 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

The UK Cards Association has published a new plain English advice guide giving Britain’s 30 million credit card holders clear information about their rights when using their card.

 

Credit card holders benefit from a range of protection that shoppers using either cash or cheques miss out on. For example, Section 75 of the Consumer Credit Act 1974 gives unique legal protection if a credit card is used to buy something costing between £100 and £30,000.

 

‘Credit cards – your rights, a consumer guide’ sets out:

 

· your rights if you don’t get what you paid for or it turns out to be faulty;

 

· if your credit card details are used by a fraudster;

 

· if changes are made to your account;

 

· if you need information from your card company;

 

· if you are in financial difficulties; and

 

· if you need to complain.

 

The advice guide follows a package of measures agreed by industry to help consumers manage their personal finances. These include:

 

· provision of an Annual Credit Card Statement, to help consumers see at a glance how they have used their card, as well as fees and costs incurred;

 

· best practice guidelines published on increases to minimum payments;

 

· agreement to no longer impose debit card charges for purchasing currency or travellers’ cheques in the UK;

 

· the improvement of summary box information on foreign transaction fees, helping consumers to compare products against their own needs;

 

· provision of better breakdowns of travel money charges on current account and credit card statements; and

 

· best practice guidelines published on the role of card providers in the cancellation of recurring transactions.

 

You can download the guide here:

http://www.theukcardsassociation.org...ide%281%29.pdf

Share this post


Link to post
Share on other sites

Another great and timely article from the CAG team but the link to the guide is broken and a search for the document on its website doesn't bring up any matches?

Share this post


Link to post
Share on other sites

Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

Joshua J. Marine

 

1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

18) OFCOM - COMPLAINTS CLICK HERE

DON'T GIVE UP, THIS SITE WILL PROVIDE YOU WITH GUIDANCE AND EMPOWERMENT

 

Don't forget to donate to this site

 

Please let us know how your problem has been resolved, it could help fellow Caggers

Share this post


Link to post
Share on other sites

Hello there.

 

Thank you for telling us about the link, I've let the team know there's a problem.

 

My best, HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...