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Hi I phoned littlest odd disputing extra care insurance premiums and they advised that they would respond by 2nd may. Today I have phoned them for an update but they are asking me more questions about my circumstances in 2009 when I am claiming from. I advised that I was informed sale of policy was mandatory however they are saying I ticked a box online and purchased it. They have said of I want to answer questions about my circumstances at the time of sale they will hold off there decision and review again today. I can't remember what I did in 2009 what do I say

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Hi I phoned littlest odd disputing extra care insurance premiums and they advised that they would respond by 2nd may. Today I have phoned them for an update but they are asking me more questions about my circumstances in 2009 when I am claiming from. I advised that I was informed sale of policy was mandatory however they are saying I ticked a box online and purchased it. They have said of I want to answer questions about my circumstances at the time of sale they will hold off there decision and review again today. I can't remember what I did in 2009 what do I say

 

First of all, stay off the phone. This needs to be done in writing. I remember a while back someone on the forum mentioning that the payment protection box was pre-ticked and people missed it. I cannot remember if it was SD.

 

I am a little confused though. You say they said it was mandatory yet they are saying you applied online. If you applied online, there would be no-one to say it was mandatory??

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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They keep phoning me today as they have to get there decision out. I phoned them in march to make the claim. I said that it was mandatory the insurance and that's why it was taken out. They then wrote to me in April sayin they would respond by 2nd may. I spoke with them today and they said they hadn't sent the response out but could they ask me some questions and they can get a decision out askin me of I was workin or on benefits in 2009.

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