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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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My house flooded due to the landlord not having lagged a pipe in the loft, which then burst in freezing weather. Not my fault in any way.


I moved house as the place was going to be uninhabitable for approx 8 months.


The landlord has informed me that he will not re-pay the full deposit as he says that there is damage to the veneer on two internal doors under which i had run a cable for a free-standing electric heater. I don't dispute that the heater cable went under the doors, but when I was living there there was absolutely NO damage to the doors whatsoever, and my position is that having 20,000 litres of flood water going through the house has lifted the veneer. They were NOT damaged prior to the flood.


Any advice?


Thank you.

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How big is the contribution he wants you to pay?


Is your landlord approachable, can you talk to him ?


If so and you haven't moved back in yet, then ask him to meet you there to explain how he came to his conclusion. If you can't talk to him at all, after notifying him in writing, (recorded), you can get an expert who will probably charge a fee and if that expert says it is water damage and not by a wire under the door, then you can ask for your contribution to be reduced to nil and for reimbursement of the experts fee.

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He wants me to pay the full cost of buying new doors and locks, and labour to fit them, including sanding, primer, woodstain.


No he is not approachable. I will not be moving back in, and I no longer have keys for the property.


Where would I find the sort of expert you suggest? I haven't got a clue!

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Probably number 1 advice then is to contact the tenancy deposit scheme and find out the procedure for raising a dispute.


Did you move out because of the water damage? There could be grounds for *you* claiming off *him* (or his insurer). My insurance includes payment of rent for tenants should my house become unlivable in due to an insured risk.

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Yes I moved out because the house was uninhabitable. I moved in with a friend temporarily whilst looking for somewhere new to rent. Two days after the flood the landlord told me I had to have all my belongings out within the next two days because the driers had to come in. His insurers insisted the drying could not start while my possessions were in situ. Obviously I had nowhere to put them and they ended up in a damp unsecured garage for two weeks. I have sent him a letter stating the costs of my losses and expenses and asking him to inform his insurers and to let me know he has done this (within 21 days). The 21 days are up and I have not heard yet.

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You defo have a claim against him.

Write to him with details of all your out of pocket expenses, accommodation costs etc and your deposit to be returned in full and give him 14 days to respond or you will start court action.

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  • 2 months later...



I wrote to LL, outlining my costs and losses etc and asking him to pass the info on to his insurers. As a result he now says the burst pipe has been inspected and deemed suitably lagged (although he had previously said it was not lagged, but that it relied on other lagged pipes nearby to protect it), and that he has therefore not been negligent. His insurers will not compensate me because of this.


As for the doors, he is still insisting that I have to pay for new ones. The rental agency tell me they have referred the matter to the Rent Deposit scheme.


Additionally he has informed me that I am to pay his costs for removing a compost heap. When I moved into the property I asked whether I could build a compost heap and the reply was that I could, and LL would let me know if he wanted it removed when I left the property. If I had known he wanted it removed I would have removed it. As he did not tell me after I handed in my notice that he wanted it removed I don't see how he can now ask me to pay for it retrospectively.


Any advice?

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well, if you are sure of your claim, you can take him to court! thats what they are for in dispute situations.

With regard to compost heap, I am afraid you should of sked if it was ok to leave it, then there would have been no problem.

He is entitled to ask for the property to be left in a similar condition as when it was let, so he can charge for its removal.

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As he says he has had the offending pipe inspected and the contractor (probably the guy who did the lagging in the first place) has informed him that it was adequately lagged, I am not sure of the claim, no.


Re compost, are you saying that even though LL had said at the beginning of the tenancy that HE would let me know if he wanted me to remove it when I left, that it was still my responsibility to ask him, when I left, if he wanted me to remove it? That doesn't make sense to me!

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Lagged or unlagged cold water feed? pipe burst after freezing causing 8 months uninhabitable. For that level of flooding I can only assume property was left unoccupied for some time, perhaps without background heating. Perhaps OP can indicate if this assumption is correct?

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No, it's two issues - two seperate houses, two seperate LL's. Can you please seperate the threads again?



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Rayd: Yes, as soon as I was told I was expected to pay for the removal of the compost I wrote to the agent saying I would rather arrange to get the job done myself, thank you very much, but I objected to having to do it in any case seeing as LL had originally said he would let me know if it needed removing (and I pasted in the original email terms regarding LL would let me know IF he wanted it removed at end of tenancy). Agent replied that 'unfortunately the landlord has already had the heap removed'.

Perhaps I need to reply to that, reiterating the 'terms'?

Mariner: It was the cold water feed pipe - or so I was told by the LL at the outset. The water comes from his reservoir out in a field somewhere. 20,000 litres of it.

No the property was not unoccupied, I was resident, and away for the weekend (fortunately - as having 20',00 L of water rushing into the property while I was there would have been horrendous). Because freezing weather was forecast I left the boiler timed to have the heating on for 7 hours of each day I was away, at a higher temp than I would have had it on if I had been at home. If I had been at home I would have had the heating on for less time than that. I also left a couple of electric oil radiators on in the coldest rooms (I am a responsible tenant, I think).

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20,000L = 20 cu M is more water than I use in 6 months!


It is a sad fact that occupiers today fail to isolate the water supply and leave cold taps open when away during freezing weather or during summer holidays. Frozen pipes only cause a problem when they thaw.

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Mariner, as the pipe was up in the loft, and fed water from outside into the tank before it came down the pipes into the house, how is it related to switching the water supply off in the house?

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