Grandmother's Grattan book & 15 yrs worth of PPI !!

[***inca***]

Just after some advice really...

 

My Grandmother has had a Grattan book for as long as we can remember. A couple of weeks ago she asked me to have a look at her statements as there was something on there she didn't understand, it's something called "Complete Care" and currently it's on the last 6 month's worth of statements at roughly £50 a pop.

 

She rang Grattan and they said it was to protect her if she ever fell ill and went into hospital. My Grandmother is 79. She has always been a housewife and hasn't worked since she was in her 30's... She currently receives several benefits including Pension Credit and DLA.

 

Anyway I emailed them on her behalf asking exactly what it was, how much she had paid over the years and if they had any proof. They simply told me what they had told her. I then asked when she had apparently signed such an agreement... they didn't reply.

 

Today my Nan tells me she received a phonecall yesterday from Grattan saying that they are prepared to offer her £700 and that she has been paying this percentage since 1995, when it was just £3.30 a month. They asked if she remembers singing anything, she told them no and she also told them to shove their £700. Today they rang again, this time offering £1000 as a final offer.... BUT the £1000 won't be cash it will be off of her balance. I think her balance is around £2800...

 

Obviously these people realise they owe her a lot of money.

 

Can anyone offer any advice on what I should do next? She has turned down their offer of £1000......

 

Do I simply send an SAR and take the official route?

 

Any advice would be grateful! Thank you.

[miss muppet]

Hi there, Sorry you don't seem to have had a reply to your post. Yes an SAR would be a good idea,£10 postal order and no signature from Gran and you can of course take the complaint to the FOS.