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    • Thanks for your advice. They didn't really reduce her bill when putting her on the rolling contract. She's emailed BT to complain as well about £800 fee. She will have to check where she stands with her mobile contract given she is still paying each month as she still needs to have a mobile phone for emergencies. A lesson on how careful you have to be when changing providers
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    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
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Fredrickson International Limited weird letter


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Hi There,

 

I recieved a letter a couple of weeks ago from the above, saying," We have made enquireies for confirmation of you current place of residence.

Information has been recieved confirming that your address details have changed to this address.

Due to data protection legislation details of the account are not included in this letter.

 

Please call us immediately on 0845 8386017 quoting the refernece for more information.

 

Yours sincerely.....

 

Any advice would be gratefully recieved

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:lol: Yes, it is gobbledegook isnt it.

 

This is an attempt to entice you to telephone them in order to find out what the hell they are talking about.

 

Fredericksons are a Debt collection Agency. If you do not know of any outstanding debt that might have been passed on to them for collection then either ignore until they decide to stop waffling or write and ask them to explain themselves.

 

Do NOT telephone them.. if you decide to write.. please only PRINT or use a digital signature. Do not hand write your name :)

 

Please let us know if there is an outcome to this.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank you for that, there is nothing on my credit report from them and certainly i haven't been in any debt whatsoever for the last 6 years so my guess is as good as yours

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I'd write back saying

 

"Due to data protection I cannot divulge the information you want as it is not clear WHO you want and why at this address.

 

Please fill in the attached form and return it to me so I can ascertain whether you are legally entitled to the information you seek, and also please pay the attached invoice."

 

Give them a run for their murky money!

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  • 3 weeks later...

Dear CAG team sorry for "hi-Jacking" this thread but it is related to the above, My husband received the same 2 generic letters as the above last week and i would like to send them a letter asking for a copy of the original credit agreement so if someone could send me the link to the template i would be grateful, i sometimes find it hard to negotiate my way round here?

It seems my husband may have had some debt probably with his former wife many years ago and instead of confiding in me tried to "sort" it his way by having contact with the DCA's and trying to pay some off, the debt seems to have been initially with Lloyds TSB then passed to RBS it is now with Fredricksons, the thing is he never even knew what it was for and as i said why are you paying for something you have no knowledge of?...his answer i panicked at the threats etc, this is totally unacceptable, If i am to help him sort it i need to know what it is and when it started?

 

Hope someone can help

 

Regards xTLCx

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First thing is for him to check his credit files.

:lol:

Successfully claimed back mis-sold PPI (Barclays Bank) 2009-10 (£8500)

Ran a paid-for DMP. Deeply respect those who self-manage a DMP; it is possible to do with the help of fellow CAGGERS

Offered F&F to all my creditors. All closed out including a particularly intransigent and stubborn one - who eventually saw sense after 10 months of nonsense!

Does not condone debt avoidance but violently disagrees with the antics of debt collectors and their behavior towards the ones trying to pay. I am a great believer in what goes around, comes around. Keep up the good fight!

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You can find all the draft letter templates in the CAG library, which is linked at the top of each screen..

 

HERE

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Yep, STOP paying, check his credit file and see what, if anything, is on there,

what was the last letter freds sent?

 

If he doesn't know what it is for, then he won't be able to defeat this correctly.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Letter was dated 10th May saying £6412.35 is outstanding for Bank of Scotland must be paid in full within 7 days blah blah

Shall i send a CCA and an account is in dispute or roll it into one?

 

I have just located the template i was seeking for the CCA and am in the process of typing that up as we speak

 

Kind regards to all you wonderfully helpful peeps x

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A BOS what? Current account, overdraft, loan?

 

I wouldn't send anything just yet until he has checked his credit file.

Is he aware of having had an account with BOS?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi just been on Noodle and credit score is 3/5 it did not mention anything about bad credit?

he was paying BOS £50 per month on a standing order but as we hadnt had any record/statement of what had been payed and what was left outstanding we cancelled the SO months ago, so i suppose this is them hitting back?

Had we known then what we now know he would have never agreed to pay anything as he still does not know what its for as we have never had a CCA regarding this. He thinks it could be something very old possibly in joint names with his ex wife?

I think i need to contact our bank the Halifax and find out how much has been payed to BOS to start off with they will hold the details of the SO.

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Well I am glad you stopped paying them!

 

Noddle is a relatively new credit reference agency, so to be crystal clear, I would check with Equifax also, you can use the free 30 day trial thing, but you MUST cancel it within the 30 days or they will begin plundering your account.

 

You should be able to check online the bank statements with Halifax.

 

Is this the first letter from Freds regarding this?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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What type of credit product was it - if it was a "preference account" then there have been some problems with those.

 

Do you know if there was any Payment protection Insurance applied to the agreement.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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No idea what it was or what it was for thats why we need to find out, i am sending off the old fashioned way for paper credit reports from exprerian, equifax and call credit, as i tried to do the 30day trial earlier and it was a nightmare as we share an email account and they had already got my email address as i had searched my credit history a while back.

Will wait and see whats what, we have been paying them for months if not years and had never had a statement regarding what had been payed and how much was left of the debt if anything its just not on also why did they not contact us to ask why had we cancelled the SO? its weird but i WILL get to the bottom of it if it kills me, shall i still send the CCA letter to Fredricksons tho?

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If Fredericksons are claiming to be the new owner of the account, then yes, send them a copy :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Sent all above off to Fred & co, got letter back with PO with their client address on iQor recovery services of Preston shall i send them the £1 PO and same letter, how many people are involved for gods sake? i didnt think they could keep selling these alleged debts on? so still no clearer on situation :-(

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Sent all above off to Fred & co, got letter back with PO with their client address on iQor recovery services of Preston shall i send them the £1 PO

(

 

Not your job to resend the CCA to IQOR and to do Fred's job just because they are too lazy, wait the usual 12 + 2 working days, then send Fred's this... http://www.consumeractiongroup.co.uk/forum/content.php?436-Failiure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Noddle is a relatively new credit reference agency, so to be crystal clear, I would check with Equifax also,

 

 

Noddle uses the credit records of Callcredit which has been around for at least the few years that I have been checking my credit rating, in fact I believe Noddle is owned by Callcredit. :wink:

 

Rob

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Waiting for equifax,experian, & call credit files to come back to us!

The letter from Freds reads

We thank you for your letter dated.....if you require documentation pursuant to sections 77-79 of the cca act 1974 you must request this direct from our client with the statutory fee of £1

our clients add is as follows, then it says we have placed your account on hold for a period of fourteen days to allow you time to make your request after this time debt collection activity on this account may resume!

Like you say i'll sit tight see what hapens.:-)

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  • 1 month later...

I've just had a letter this morning from Lowell Portfolio stating they are passing their debt to Fredrickson's for collection. I can't wait as this is the seventh agency that has tried to collect it.

It stems from years ago when I was persuaded on the phone by 3 Mobile to extend my contract at the "incredible rate" of £10 per month as I was a "preferential" customer. No paperwork was issued but when I decided to cancel three months later, they wanted £206 in cancellation fees. Suddenly the special £10 a month was a promotional discounted rate and the full rate would apply as I was cancelling. I tell every collection agency I have no intention of paying, offering £70 (£10 a month for seven months that was remaining on the contract). I want them to sue me in the County Court so I can get this off my plate as avoiding the incessant telephone calls and letters are an annoyance. Aside from caving in and paying, is there no way to stop these creeps? In their eyes, they are right and stuff what anyone else may say.....

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I've just had a letter this morning from Lowell Portfolio stating they are passing their debt to Fredrickson's for collection. I can't wait as this is the seventh agency that has tried to collect it.

 

Up to you. Wait for Fred to write to you, ignore or send them a letter saying that this account has been is dispute for a long time with 3 mobile, Lowells and that you have no intention of dealing with it, until 3 mobile have dealt with the original complaint dispute. Suggest to them that they pass the account back to Lowells, so that the matter can be taken up with 3 mobile.

 

If this goes any further, suggest that you set up your own thread on CAG, rather than adding to someone elses.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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If you want advice on your thread please PM me a link to your thread

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