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    • Tangliss, if you can't upload the letter, could you tell us what the heading is please? My understanding is it should say 'Letter before claim' or similar. HB
    • Do you think I should send the CCA request now then instead of waiting? I really can do without the stress. Any advice would be appreciated. Thank you for responding.
    • How was the "receiver" appointed and what is their role? Appointed by the lender under the terms of their security on the loan (sometimes referred to as "LPA Receiver")? Or are they acting for you in insolveny? What's the current role of the agent?
    • Wait for more replies, but that letter to me can be interpreted as a letter before action. Ignoring it can have consequences. The court to impose sanctions for failure in responding to a letter of claim.
    • I'm still pondering/ trying to find docs re the above issue. Moving on - same saga; different issue I'm trying to understand what I can do: The lender/ mortgagee-in-possession has a claim v me for alleged debt. But the debt has only been incurred due to them failing to sell property in >5y. I'm fighting them on this.   I've been trying to get an order for sale for 2y.  I got it legally added into my counterclaim - but that will only be dealt with at trial.  This is really frustrating. The otherside's lawyers made an application to adjourn trial for a few more months - allegedly wanting to try sort some kind of settlement with me and to use the stay to sell.  At the hearing I asked Judge to expedite the order for sale. I pointed out they need a court-imposed deadline or this adjournment is just another time wasting tactic (with interest still accruing) as they have no buyer.  But the judge said he could legally only deal with the order at trial. The otherside don't want to be forced to sell the property.. Disclosure has presented so many emails which prove they want to keep it. I raised some points with the judge including misconduct of the receiver. The judge suggested I may have a separate claim against the receiver?   On this point - earlier paid-for lawyers said my counterclaim should be directed at the lender for interference with the receiver and the lender should be held responsible for the receiver's actions/ inactions.   I don't clearly understand that, but their legal advice was something to do with the role a receiver has acting as an agent for a borrower which makes it hard for a borrower to make a claim against a receiver ???.  However the judge's comment has got me thinking.  He made it clear the current claim is lender v me - it's not receiver v me.  Yet it is the receiver who is appointed to sell the property. (The receiver is mentioned/ involved in my counterclaim only from the lender collusion/ interference perspective).  So would I be able to make a separate application for an order for sale against the receiver?  Disclosure shows receiver has constantly rejected offers. He gave a contract to one buyer 4y ago. But colluded with the lender's lawyer to withdraw the contract after 2w to instead give it to the ceo of the lender (his own ltd co) (using same lawyer).  Emails show it was their joint strategy for lender/ ceo to keep the property.  The receiver didn't put the ceo under any pressure to exchange quickly.  After 1 month they all colluded again to follow a very destructive path - to gut the property.  My account was apparently switched into a "different fund" to "enable them to do works" (probably something to do with the ceo as he switched his ltd co accountant to in-house).   Interestingly the receiver told lender not to incur significant works costs and to hold interest.  The costs were huge (added to my account) and interest was not held.   The receiver rejected a good offer put forward by me 1.5y ago.  And he rejected a high offer 1y ago - to the dismay of the agent.  Would reasons like this be good enough to make a separate application to the court against the receiver for an order for sale ??  Or due to the main proceedings and/or the weird relationship a borrower has with a receiver I cannot ?
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Creation Finance and Insurance Company taking unauthorised payments from bank a/c


Markrowe
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I have recently recieved an invitation to renew my car insurance with Oncalldirect, in the invitation it said that I would have a set monthly payment for 3 years. I contacted Onecalldirect to say I didn`t want to be tied into a 3 year contract but they assured me that at the end of each 12 months I would be free to shop around and take insurance with someone else if I wished. I accepted this but when I got home from work that evening I found a letter from a finance company regarding the car insurance, it was for a 36 month contract and instructed me to sign and return. I decided to do nothing, didn`t sign and didn`t return it. I phoned Oncalldirect the next day but couldn`t get through on the phone so emailed them to say I wouldn`t be renewing my inusurnce with them and that I had found another provider, I recieved an acknowledgement from them and so thought no more about it.

That was about a month ago, I got home from work 2 days ago to find a letter from the finance company stating that I was in arrears with the finance and that I had 7 days to pay. I phoned them to ask why they had set up a finance agreement in my name without my authority. I was told that Oncalldirect had set it up in my name and was told I had to contact them. I then phoned them to ask what was going on and was told that I should have spoken to them on the phone to let them know I wasn`t renewing my car insurance with them and not by email, I explained the problem that I had had getting through on the phone which was why I emailed. They said that wasn`t a good enough reason but because I was still within the 14 day cooling off period that I would be able to cancel and that it would cost me £45.50

I argued my point and said there`s no way i`ll pay because I had let them know I wouldn`t be renewing.

I got home from work again to find a letter saying that Oncalldirect had taken a debit card payment from my bank account on behalf of Creations Finance for the £45.50 and instructed me to set up a direct debit for future payments.

I didn`t authorise that payment, Oncalldirect had my card details from my initial deposit made 12 months ago and used it to take this £45.50 without my knowledge.

Are they allowed to do this.

Sorry its long winded

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Well, first youre in the wrong forum. 2nd, if you have the original email copy or you did indeed notify in advance that you wouldnt renew, then its theft. Plain and simple. They cant demand you call them by phone, especially when you contacted by email and you recieved a full acknowledgement.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi and welcome to CAG

 

I've moved your post to thread of its own into the insurance company forum.

 

The guys will be happy to advise as soon as they are available

 

ims

 

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I've flagged your post for an admin to move it. Theyll send you a private message letting you know where it got moved to.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thread moved to Creation forum given new information.

 

Creation appear to be dibbing in to bank account without authorisation.

 

Have also changed the thread title slightly to reflect the position

 

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  • 4 weeks later...

These people are [EDIT] ,I get home at 5:30pm and thats when they close, the guy I spoke to couldn't help me, couldn't help but notice the smile in his voice. Had enough of this country when it comes to money we get screwed over by the government and companies. Where are the people and organisation who are suppose to protect us? Octagon supposedly sent me a letter about a missed payment I didn't get it, but got one which informed me Creation are cancelling my car insurance policy and I am being charge around £235 but then the debt collection people say its £288 and thats come from Creation. I feel so frustrated.

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These people are [EDIT] ,I get home at 5:30pm and thats when they close, the guy I spoke to couldn't help me, couldn't help but notice the smile in his voice. Had enough of this country when it comes to money we get screwed over by the government and companies. Where are the people and organisation who are suppose to protect us? Octagon supposedly sent me a letter about a missed payment I didn't get it, but got one which informed me Creation are cancelling my car insurance policy and I am being charge around £235 but then the debt collection people say its £288 and thats come from Creation. I feel so frustrated.

 

Probably best to start your own thread

 

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