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    • Ok. Thanks.  I will put my head to this now.
    • Get a 2nd opinion ASAP. Dealerships are notorious for saying that cars need brakes/tyres when they don't. Take it to someone completely independent and get their opinion.
    • nothing to do with any warranty. consumer rights act or contract law claim. dx
    • Thank you for the response; I'm very grateful for the help and i'm open to all feedback. I'm afraid I don't understand what is meant by properly declared and valued? On the Evri app, when completing the process of sending a parcel, I did declare that I was sending a 'watch' and gave the full value of the watch (£429.99). I'm not an online seller if that helps. The parcel contained my own personal watch; a Garmin which cost £474.99 (inclusive of 'protect plus insurance' from John Lewis of £45). The £45 Protect Plus insurance from John Lewis covers the Garmin watch, and as they have lost it, it is no longer valid. So i'm adding that to the total claim.  It was a birthday gift bought for me this Jan/Feb by my partner.    Re: understanding of Parcel delivery insurance; "Part 1 Chapter 4 of the Consumer Rights Act 2015 means I have a legal right to expect that any service I’ve paid for should be carried out with reasonable care and skill". So I understood from this that I have rights under the Consumer Rights Act 2015 that protect me, regardless of not choosing to purchase their insurance protection.        
    • HI all, I work for a company who offers a review service for large companies, whereby customers can review products and/or services and the reviews appear on the companies own site My job, along with roughly 10 others, is to moderate those reviews. We're all on a zero hours contract, we do work as and when it's available. The way the system works is for every 120 reviews we moderate, we get paid the equivalent of the basic minimum wage, so £11.44 per 120 reviews. If this were a steady supply of reviews, it could be a decent income, but it's not, so you end up spending a lot of time doing nothing and not being paid for it, such is life For the last 3 months or so they've had an issue whereby a lot of reviews were duplicated up to 15 times and we were told to moderate those as we would normal reviews, You can imagine how many reviews we've been having to moderate, my moderated review count was probably around 4x the number I normally do, almost throughout the entirety of June this was going on for. being quite excited about the prospect of a boost in income, to me and other mods surprise and shock, we're not being paid for all those extra hours and work done, for the past 3 months when the issue started.. We're only being paid for the non duplicate reviews, plus 5% on top. In my case, instead of receiving around £1500ish for the month of June, I'm only receiving around £500 I mean, I get it, marking each of these duplicates was very quick/easy, as it was a repeat decision from the previous 14, but to let us do all that work and not pay us for it?
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Gross Misconduct?

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Am 21 years old and i currently work for an airline and have worked for the same one for the past two years. The other day I recived a text message telling me that I was being brought in for a meeting to talk about a letter of complaint which had came through from a flight.


The letter stated that we refused to serve a stag do with any alcohol asthey where being rowdy and had clearly had enough to drink, we made this choice as there was familys on with young children and hped they would clam down threw the flight and be best not to serve them but offer them everything else.


the stag do have now wrote a letter of complaint in slagging of me and my colleguge saying we refused to serve them anything as we claimed they where too rowdy to do so. but htey also stated in this letter that i was talking to my work colleuge in the back galley and have apprasntely quoted a private conversionsation between me and them saying stuff like " i hate my job, i hate where i live i hate dealing wiht this sorta stuff" ect ect. i clearly do not belive i said any of this and think they have wrote the letter to get revange on us for not serving them anything.


i have been told that i could be sacked for mis gross conduct but would this be a unfair dissmisal if it happned as they dont really have any prove its just a letter and their word against mine and the other crew members have stated that i never said any of whats been claimed. there is no phyical proof that ive said it as there no cameras or recordings of this being said for all i knowi t could just be made up i know for a facti wouldnt talk like this in a working enviourment.

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isnt it law that you are not allowed to be drunk on a flight?


i would say that your defense should be that they are getting revenge for you not serving them alcohol. what do the other witnesses say? as in the people that you were allegedly talking too?

I am not a legal professional or adviser, I am however a Law Student and very well versed areas of Employment Law. Anything I write here is purely from my own experiences! If I help, then click the star to add to my reputation :)

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i was talking to an colleguge in the back galley and the person whos wrote the letter (part of the stag do)has over heard what i was ment to have said to the colleguge =| when i wouldnt have spoken like that at all when in work.

the other crew have been to a meeting and have all denied me ever saying any of the stuff that has been mentioned in the letter.

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Your actions should be to state categorically that the comments that have been attributed to you are completely false. You did not say what you are accused of saying, and neither would you have done, as for the record you are not at all unhappy in your job. The accusation is based purely on hearsay, and is a malicious attempt to slur your character in retaliation for the refusal to serve the party with alcohol - a decision which was taken in line with company policy and the best interests of other passengers on board.


There will be no action taken - I am sure of that, but no doubt they must be seen to be acting correctly in response to a customer complaint. Make sure that you have a witness present when you have your hearing. If they take any action against you - even a warning, then you must appeal against it on the grounds that the incident did not occur.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






If I have been helpful in any way - please feel free to click on the STAR to the left!


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I would use the Air Navigation Order as your defence. The law states that no person shall be drunk in any aircraft and its aircrew have a legal obligation to uphold this regulation. The law also imposes an obligation on any passenger to obey all lawful commands given by the captain for the purpose of the safety, efficiency or regularity of the flight. Thus a passenger can be ordered by, or on behalf of, the captain to stop drinking. If the passenger refuses to obey such an order, they are acting illegally. They could then face a fine of up to £5000, two years imprisonment, or both.


Now as Aircrew, you have a duty to control the amount of alcohol consumed by any passenger, you have a right to instruct a passenger not to consume alcohol from their own supply. Aircrew have a right to physically remove alcohol from a passenger to ensure they stop drinking. However, this is on the understanding that the alcohol will be returned at the end of the flight. Now the bit you should quote also:


The CAA regulates the safety of civil aviation. In particular, the Air Navigation Order 2005 (ANO), made under section 61 of the CAA creates a number of offences designed to secure the safety of civil aircraft, some relate to the conduct of passengers and air traffic controllers as well as to aircrew.


Article 73 prohibits any person acting recklessly or negligently in a manner likely to endanger an aircraft, or any person therein.


Article 74 prohibits any person recklessly or negligently causing or permitting an aircraft to endanger any person or property.


Article 75 prohibits any person entering any aircraft when drunk, or being drunk in any aircraft.


Article 76 prohibits any person smoking in any compartment of an aircraft registered in the United Kingdom at a time when smoking is prohibited in that compartment by a notice to that effect exhibited by or on behalf of the commander of the aircraft.


Article 77 requires every person in an aircraft to obey all lawful commands which the commander of the aircraft may give for securing the safety of the aircraft and its passengers or for the efficiency of air navigation. This could include, for example, an order to a passenger to switch off a mobile telephone.


Article 78 prohibits every person in an aircraft from using threatening, abusive or insulting words or behaviour or from behaving in a disorderly manner towards a member of the crew of the aircraft. It also makes it an offence for someone intentionally to interfere with the performance of duties by a member of the crew.


I would stick to your guns, a decision was made by you, the right decision in my eyes, you have a duty of care to other passengers as well as the safety of the aircraft. If your bosses can't back you up on that then theuy should find employment elsewhere.


Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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