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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Law Centre Facebook appeal puts spotlight on Councils’ “aggressive” jump to enforcement

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11 Apr 2012

Law Centre Facebook appeal puts spotlight on Councils’ “aggressive” jump to enforcement


A new Facebook page highlighting “aggressive” enforcement techniques of local authorities has been set up by the Govan Law Centre in a bid to gauge the scale of the problem.


The site aims to gather testimonies from those who may have experienced their local authority proceeding directly to enforcement action without observing statutory timeframes or engaging in dialogue to address any administrative errors.


The Firm understands that issues have been reported involving at least four local authorities, where debtors have claimed the Councils have obtained summary warrants and instructed Sheriff Officers, when no notification of the sum claimed has been served to them.



“If you have been wrongly billed, had court enforcement officers knocking on your door when you thought everything was fine, tried to sort it out and found yourself speaking to a very rude brick wall, then we have some ideas and would like to hear your experience - whether as a customer or advisor,” Govan Law Centre principal Mike Dailly says on the Facebook page.


“Recently many local authorities have become much more aggressive in council tax enforcement. Often administrative mistakes are made - the wrong sum billed, or a failure to communicate - yet many local authorities fail to engage with consumers and jump straight to enforcement action. In the present difficult economic climate that cannot be in the public interest.”


The Centre is proposing the creation of a simple procedure to allow a window of opportunity for queries to be raised, similar to measures which currently exist in consumer credit or ordinary civil private debt available in England and Wales.


“In Scotland there is no simple legal process to challenge administrative council tax errors nor a basic right to query a bill, and hold-off diligence while doing so, where the council insist on pursuing debt recovery,” Dailly says.


“Other creditors are not entitled to treat consumers as harshly as local authorities. Ordinary creditors pursuing debt recovery are subject to a higher standard and an independent regulatory regime, while local authorities effectively do not even have to prove that a debt is correct, and lawfully due. This imbalance is not in the public or consumer interest, and neither is it fair.”


People who have experienced problems with aggressive enforcement are invited to leave an account via the Facebook page.

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