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gearjamma

Help with Bradford Exchange and sending rings back

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Can anybody please advise.I bought two personalised rings from the bradford exchange for my wife(her ring size is an N),this was via the Chat magazine advert.The bradford exchange had a ring sizer printed in the mag,i sized up one of my wifes rings on it ,which according to the ring sizer was a 9.5.The rings they actually sent were a size S ,way to big,i complained to them about this,and was told that because they were personalised they could not be exchanged,and that they had sent the size 9.5 as ordered,they recKoned that 9.5 was a size S.I then placed one of the rings they sent onto the ringsizer and found that it measured an 11,so by my reckoning the ring sizer was not printed the correct size.I have sent the rings back along with the Chat mag advert,i have also stopped any further payments until they either replace them with the correct size N ,or i get a refund,have i done things correctly.The rings were sent special delivery and tracked and recorded as delivered.

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