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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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An online order from Dreams

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Hello everyone...


I find myself here for some advice. I stumbled across a bed on on the Dreams website. It was for sale at £159 and I ordered it. It seemed a ridiculous bargain considering other beds in this range were about £1500 on average. The specific bed had one less drawer than the others.


I realised yesterday this had to be a mistake on behalf of the website. For over 24 hours this price remained the same but today it has been changed to £1549. Clearly they must have missed the "4" when adding the price.


Anyway I ordered it at £159, it has been over 48 hours and they have took a payment of £159. Today I got an email saying,


Dear ********


Thank you for your order, reference **********.


We are pleased to advise that you can now book a date for your delivery. You can do this online by clicking the link below.



If you have recently booked your delivery date with us please disregard this email.


Thank you for choosing Dreams, Britain's leading Bed Specialist.


I cannot arrange delivery on their website as it kept giving me an error and sayng I should contact customer services. Now the option to arrange delivery on the site has disappeared. I think it must be a website bug, hopefully they are not being sinister with my order.


I have looked at the terms and conditions and it states,


Limitations of Liability:


Our total liability in regard to the performance of this contract shall be limited to the value of the Goods.


Dreams Plc shall not be liable for any direct, indirect or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/or non performance of this contract.


Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law.

All contracts shall be governed by English Law.


Any order placed by the Buyer and accepted by Dreams Plc is subject to the following terms and conditions unless specified in writing by a Director of Dreams Plc.


A confirmation of your order will be sent automatically by e-mail and, unless you are notified to the contrary within 48 hours of this confirmation, the order will be deemed to be accepted by Dreams Plc.


Dreams Plc retains the right to refuse any order that is subject to an error on its website and will in these circumstances reimburse the Buyer in full.


It has been over 48 hours and I have had no notification of a problem, only confirmation of my order.


Where do I stand on this? I need to arrange delivery but don't want to phone them in-case some snotty person on the other end tries to creep their way out of what I see as a valid purchase.


How long does delivery take?


Depending on the item you order, delivery can be next day or up to 6 week. For more delivery information, click the 'Delivery Info' link under the product you wish to purchase. Our Delivery Team will contact you as soon as your order is ready, no need to chase. All delivery times quoted are approximate and may change depending on product. You will be notified in such cases.


How do I book a delivery?


You can book your delivery online or wait to be contacted by our Home Delivery Team.


After reading that I am confused to why I got an email saying I can now arrange delivery on their website, which actually won't let me! Is the price I bought the bed for now accepted also?


If anybody can clear all this up on where I stand with this order I will very much appreciate it!

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