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Faulty Maxi Cosi Car Seat


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Hi please can someone give me some advice?

 

I have a maxi cosi car seat for my 17 month old Daughter which I bought in July 2011 and it has developed a fault. The seat now just freely moves in its base from a sitting up to laying down position.

 

I have returned to the store where I purchased it (Halfords) and they say "it's upto Maxi Cosi to authorise a return" the chap then called Maxi Cosi and they say "if you send the seat to us we will inspect and repair it and send out a loan seat in the meantime"

 

My question is do I have a right to refuse a repair and demand a new seat? as when it comes to the safety of my child i dont want to take ANY risks.

 

Please Help

 

Thanks Tom

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The contract is with you and the retailer and the retailer has a duty under the sale of goods act to rectify any faulty goods either with a replacement or refund.They have got the right to repair as long as it's done within a reasonable time-scale.

I will post you a link so you can read exactly what your rights are and you'll know what your next move is.

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[sIGPIC][/sIGPIC]

 

Welcome to the Consumer Forums

Free advice and support to to solve your consumer problems.

You will soon discover what a friendly place this is and get lots of hints about standing up to consumer bullies or dealing with other consumer rights.

 

Which guide to the Sale Of Goods Act

 

New advice guide explains credit card rights

 

Help the CAG!!

Make a donation

 

ARE YOU A VICTIM OF COWBOY BUILDERS?

 

Has your RBS account been transferred to Santander?

 

Forum rules. Please read these before posting

 

PLEASE CHECK OUT THE CAG LIBRARY!! IT HAS LOADS OF USEFUL STUFF IN THERE. CLICK HERE

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Hi

I think this may have been the link

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome

 

While it is intended for trtaders, it gives consumers a good idea too.

 

I don't think child seats should be repaired. In a car accident a child seat would be replaced even if not damaged

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Thank you for your help.

I'm still a bit miffed looks like I may have to accept a repair or buy a new seat, I really do not want to accept a repair for the seat to fail in the event of an accident.

 

I would much rather pay for another seat than gamble with my Daughters life.

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