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Faulty Maxi Cosi Car Seat


tommo341
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Hi please can someone give me some advice?

 

I have a maxi cosi car seat for my 17 month old Daughter which I bought in July 2011 and it has developed a fault. The seat now just freely moves in its base from a sitting up to laying down position.

 

I have returned to the store where I purchased it (Halfords) and they say "it's upto Maxi Cosi to authorise a return" the chap then called Maxi Cosi and they say "if you send the seat to us we will inspect and repair it and send out a loan seat in the meantime"

 

My question is do I have a right to refuse a repair and demand a new seat? as when it comes to the safety of my child i dont want to take ANY risks.

 

Please Help

 

Thanks Tom

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The contract is with you and the retailer and the retailer has a duty under the sale of goods act to rectify any faulty goods either with a replacement or refund.They have got the right to repair as long as it's done within a reasonable time-scale.

I will post you a link so you can read exactly what your rights are and you'll know what your next move is.

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Hi

I think this may have been the link

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome

 

While it is intended for trtaders, it gives consumers a good idea too.

 

I don't think child seats should be repaired. In a car accident a child seat would be replaced even if not damaged

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thank you for your help.

I'm still a bit miffed looks like I may have to accept a repair or buy a new seat, I really do not want to accept a repair for the seat to fail in the event of an accident.

 

I would much rather pay for another seat than gamble with my Daughters life.

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