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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Overnight change to parking sign and three PCNs!

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My partner lives in Brighton and has a parking permit. A section of road near her was originally metered parking only, but about six months ago we noticed the signs had been changed to include permits for her zone. So we started parking there.


We were away for the Easter weekend, and when she came back to her car today, it had three PCNs attached to it. Several other cars also had PCNs. An estate agent who works beside the spaces came out and told her the council had been around and changed the sign over recently, and lo and behold, it now doesn't include her zone and has gone back to metered only.


I checked Brighton and Hove's website, and a ruck of traffic management orders were made effective from the start of April, with associated Notices issued only a week or two before.


This seems incredibly unfair. Is she really supposed to closely examine the sign for changes each time she parks (as a local resident) at the end of her street? And the change *is* really tiny. Shouldn't B&H at least have to put up a notice for a couple of weeks beside the bay concerned, indicating it will be changing?


Any advice as to what we should/can do next would be gratefully received. We'll be submitting an appeal through the usual processes, of course, but it would be good to identify any specific violations of protocol that they may have made. All the other stuff (date ranges, wording etc) on the PCNs looks sound.





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There are unlikely to be "violations of protocol". They just changed the bay designation, and your partner didn't realise. It happens.


The thing to do is, as you have said, use the appeals process. I would advise you appeal all three together - quote all three PCN numbers at the top of a letter politely explaining what happened and why you were caught out. Definitely say you were away for the duration and you did not go back, and the vehicle was not moved. There is a good chance you will get them cancelled.

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Thanks. I'm just surprised that they can arbitrarily make such a minor (but vital) change to the notice and expect locals to check the sign in detail every time they park.

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Brighton used to be pretty good at applying common sense in these situations. In some cases they used to put warning notices on cars rather than PCNs. Don't know what they are like these days, but as you say it's a bit unrealistic for them to expect drivers to check every time.


All you can do is appeal, and see what they say.

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