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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ESA assessment letter making me worry!


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i originally claimed DLA, Incapacity Benefit and Income Support for mental illness in December 2007.

 

i couldn't get Incapacity Benefit because i didn't have enough NI.

 

i couldn't get DLA because i wasn't considered "ill enough"...which was decided by what was written on a form by me and my unhelpful GP...now my ex-GP. basically i couldn't get DLA because i'm physically capable to dress/wash/etc myself and could walk. the questions didn't take mental illness into account at all!

 

so i ended up only being put on Income Support because i was too ill to work, but "not ill enough" to get DLA.

 

later...i think it might have been after 1yr of being on IS...they added the disability premium...so my IS pay rate went up abit.

 

on the 7th of April i received a letter from Jobcentreplus saying IS will change to ESA, so i'll have to be reassessed!:!:

 

i knew people on any kind of disabilty benefit were being reassessed...which has made me worry...but i didn't know IS was changing to ESA...i thought it was only IB that was changing to ESA.

 

when i read the letter i felt sick, faint, shakey and got that horrible feeling of my stomach in knots.

just because i read the letter and kept thinking about it i ended up having a panic attack!

i told my bf about the letter. he said he'll help me fill out the forms, which is good, but i burst into tears because i'm terrified because i know at some point they'll want me to go to an assessment.:fear:

 

i'm guessing i'm allowed to have someone go with me? can they be with me through out the whole assessment? what if i don't have anyone that can go with me?

 

i know all or most of the questions wont help me because they're be about what i physically can do and what i'm mentally capable of. [i don't have any kind of learning disability, etc] obviously i can walk!:|

 

i'm terrified i might be forced back to work.

even on my medications i know my mental health will get worse and i wont be able to cope.

 

i see my GP about every 4 weeks, but no other professionals. will that count against me?

 

i did see a psychiatrist a few yrs ago. he changed my medication. i only saw him a few times. after that i stopped going.

 

i also had a care co-ordinator a few yrs ago. i think i saw her for 6 or 8 months. she was useless. she didn't understand me/my conditions and every time i saw her my mental health went down! so i stopped going to see her. i did send a letter to her explaining everything i felt i couldn't say to her face-to-face.

i've never claimed for a carer.

 

my bf can't be my carer because he claims benefits for mental illness.

i suppose my parents are my carers, but if i put them down as my afficial carers they'd have to know everything about my mental illnesses. they know the basics, but i don't want them to know everything. i kept it hidden because they're elderly, they don't understand and the worry would affect them too much...and they'd keep me under lock&key at thier house...i can't let that happen.

 

obviously i can't afford to pay for a carer.

tbh i don't want a carer but do i need one to help my ESA assessment?

how do peple with no family/friend get a carer? is it true you can get a psychiatric nurse to visit your home regurly?

 

in the past i have been to A&E [not by my choice], but i've never been admitted for mental health issues. will that count against me?

i used to self-harm/cut myself with a razor. i still get the urge, but i've managed to resist for well over a yr. i'm glad about that. but now i'm worried that will go against me too.

 

not to mention i'm scared that the pressure of being reassess will tip me over the edge and the cutting and suicidal thoughts will come back. [i would have such thoughts 24/7 but my med's reduce that]

i have been suicidal, but when i am i don't tell people that. during those periods the last thing i want is to tell anyone how i feel because i don't want to end up in hospital!

 

i'm sorry to rant, but i don't know what to think.

i'm freaking out!:help:

Edited by honeybee13
Editing in some spacing for ease of reading.
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Hello there. I'm sorry they've upset you. It does sound as if this could be normal for the system, but other people here know more than I do.

 

I can answer a couple of things. Yes, someone can go with you; I took my OH and he stayed for all of my assessment. If not your bf, maybe someone from your family, maybe?

 

Have a look at Leemack's sticky about assessments, as it should give you an insight into how it works and the best way to answer the questions. I'll post a link in a mo.

 

I know it's easy for me to say, but freaking out won't make any difference to Atos or the DWP, but can ruin your day. Have you done any anxiety management? It helped me when I went.

 

My best, HB

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Illegitimi non carborundum

 

 

 

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Easier said than done, but you really need to calm down about this. I am going through the same process myself at the moment - I am at the point where my form has been returned and I'm waiting to hear if they want me to attend an assessment. They probably will. At this point a huge number of people score 0 points then put in an appeal. Whilst the appeal is going through, you still get paid. The bottom line is that all you can do is fill in the form as best you can (try to get help from a welfare benefits advisor or similar, try Rethink), turn up for the assessment accompanied by someone and go through the motions. What you do or don't do doesn't have that much influence on the outcome. You can't change it, so stop worrying about it.

 

You absolutely must take someone to the assessment with you. Turning up on your own is almost a guaranteed fail for mental illness. Don't make a big effort on the day either. If you can't/wouldn't do something on a normal day, don't do it for that day, e.g. if you usually slob around in tracky bottoms, that's what you wear for the assessment.

Talk to your GP about getting input from Community Mental Health. If they think it necessary, they will come to you.

Having or not having a carer makes no difference, don't worry about it.

When filling in your form there's a page at the end for 'other information'. Make sure you put in that bit how going through the assessment process has affected you and how worried you are about your mental health deteriorating. There is a special category for people who might be a danger to themselves or others if found fit for work, but unless you put it on the form, they won't know about it.

I'm pretty useless at posting links but google should find the ESA descriptors for you. Read the mental health ones very carefully and consider which might apply to you, and answer the questions accordingly since the questions on the form don't always match the descriptors. If you suffer from agoraphobia at all, be careful which box you tick because there isn't a 'never' box. If there isn't a box that fits, don't tick any but just explain how your illness affects you.

Above all, keeping sharing how you feel and asking questions. There are loads of people on here who've gone through the reassessment thing and they'll all help as much as they can.

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RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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The OP could also speak to someone at "MIND" they may be of help geriann as well !

 

http://www.mind.org.uk/

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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i see my GP about every 4 weeks, but no other professionals. will that count against me?

 

i did see a psychiatrist a few yrs ago. he changed my medication. i only saw him a few times. after that i stopped going.

 

 

You need to really be getting support from your GP with this.

Also your local GP should have an in-house psychologist who can help you or at least get you in touch with the community mental health team (CMHT) who can visit you at home.

 

So my advice is to see your local GP's psychologist and take it from there,

You certainly sound in need of the help and with the correct medical help for your health needs your case will have the backing of professionals for your benefit claim.

 

Hope that helps you.

Edited by eskimoman
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  • 4 weeks later...

thanks to everyone who took the time to read and answer my post.:-)

 

i put the reasons why having my parents or boyfriend with me at a medical could be a problem in my 1st post.

basically my parents don't know the extent of my mental health problems. my bf knows pretty much all of it, but due to his mental health i can't rely on him being able to go with me and i'm not sure if they'd recognize/know him, which might cause him problems with benefit stuff?

there's no one else that knows enough about my mental health issues.

my family know i have depession and panic attacks, but that's it, they don't know any details.

i had considered asking my bf's father if he'd go with me. he's obviously been to app's with his son.

i'm not sure if he's been to benefit app's with him in recent years because my bf has been on disability since he was diagnosed at 17yr...his mental health has never been questioned by the DWP.

the other thing is that my bf's dad is a carer to his fiancee [she has Crohn's], so i'm not sure if i could rely on him being available to go with me.

my GP said i should talk to the Citizens Advice Bureau about who i should take with me. what can they do to help me?

 

is there any chance i wont need a medical?

i heard if you can give Atos enough evidence, you wont have a medical.

 

i got the ESA50 form on the 19th of April. i have to get it back to Atos "no later than the 18th of May".

i'm in Peterborough...it has to get to Nottingham...via 1st class post...so what would be the last posting date that would get it there in time?

 

once Atos have the form how long would it be until the medical? do they give you much notice before the medical appointment?

 

i'm assuming at some point Atos will send a form to my GP for him to fill in about my health? is that before the medical? or should i get my GP to write a letter about me and send it with the ESA50?

should i get my parents and/or my boyfriend and/or my boyfriend's father to write a letter about my health to send with the ESA50 form?

 

i have got papers mentioning my various mental health problems, should i send photocopies of them with my ESA50 form?

the papers are dated 2007-2010. they include my eating disorder assessment, an eating disorder therapist, a company who offered various counseling services [but i couldn't get funding], my CMHT assessment, care co-ordinator counselling stuff, anxiety/self-esteem meetings stuff and GP letters.

 

your local GP should have an in-house psychologist who can help you or at least get you in touch with the community mental health team (CMHT) who can visit you at home.

 

i used to be under the CMHT. that's when i saw the psychiatrist and care co-ordinator. my GP refered me to them.

while i was under the CMHT they did mention me seeing a psychologist [and an eating disorder specialist, and a dietitian] but it never happened.

 

as far as i know my GP surgery doesn't have an in-house psychologist.

my GP has never mentioned them having anyone like that.

i looked on my GP surgery's website and thier details on thier NHS page, but it doesn't say they have an in-house psychologist.

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Hello again.

 

That's an awful lot of questions. Maybe we could deal this in parts? I'll start with what I know on getting help and maybe the guys will add to it.

 

I think your GP mentioned the CAB because they can help with paperwork and some of them have Welfare Rights or contacts with the local people. They can't necessarily go with you because of the demand they have from people going to see Atos.

 

I've seen Mind mentioned here, have you spoken to them? From memory, they've helped people with the forms and they may be able to help you find someone like an advocate.

 

I think you should find all the contacts you can now, so that you're already in the system if you want further help later on.

 

My best, HB

Illegitimi non carborundum

 

 

 

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thanks to everyone who took the time to read and answer my post.:-)

 

i put the reasons why having my parents or boyfriend with me at a medical could be a problem in my 1st post.

basically my parents don't know the extent of my mental health problems. my bf knows pretty much all of it, but due to his mental health i can't rely on him being able to go with me and i'm not sure if they'd recognize/know him, which might cause him problems with benefit stuff?

there's no one else that knows enough about my mental health issues.

my family know i have depession and panic attacks, but that's it, they don't know any details.

i had considered asking my bf's father if he'd go with me. he's obviously been to app's with his son.

i'm not sure if he's been to benefit app's with him in recent years because my bf has been on disability since he was diagnosed at 17yr...his mental health has never been questioned by the DWP.

the other thing is that my bf's dad is a carer to his fiancee [she has Crohn's], so i'm not sure if i could rely on him being available to go with me.

my GP said i should talk to the Citizens Advice Bureau about who i should take with me. what can they do to help me?

 

is there any chance i wont need a medical?

i heard if you can give Atos enough evidence, you wont have a medical.

 

If the ESA50 has enough information on it you may just be put straight onto ESA in the WRAG or Support Group

 

i got the ESA50 form on the 19th of April. i have to get it back to Atos "no later than the 18th of May".

i'm in Peterborough...it has to get to Nottingham...via 1st class post...so what would be the last posting date that would get it there in time?

 

Do not take a chance get it in as soon as you can, why wait until the last possible moment.

 

once Atos have the form how long would it be until the medical? do they give you much notice before the medical appointment?

 

Depends on a lot of factors, have seen two weeks upwards

 

i'm assuming at some point Atos will send a form to my GP for him to fill in about my health? is that before the medical? or should i get my GP to write a letter about me and send it with the ESA50?

 

This can help, if Atos decide they need information they will write to the doctor, if you are put straight onto ESA they will have no need, so if you send them the letter off your ESA50, it can do no harm

 

should i get my parents and/or my boyfriend and/or my boyfriend's father to write a letter about my health to send with the ESA50 form?

Get as much supporting evidence as you can. People send in pictures as well

 

i have got papers mentioning my various mental health problems, should i send photocopies of them with my ESA50 form?

the papers are dated 2007-2010. they include my eating disorder assessment, an eating disorder therapist, a company who offered various counseling services [but i couldn't get funding], my CMHT assessment, care co-ordinator counselling stuff, anxiety/self-esteem meetings stuff and GP letters.

 

Every thing helps

 

 

 

i used to be under the CMHT. that's when i saw the psychiatrist and care co-ordinator. my GP refered me to them.

while i was under the CMHT they did mention me seeing a psychologist [and an eating disorder specialist, and a dietitian] but it never happened.

 

as far as i know my GP surgery doesn't have an in-house psychologist.

my GP has never mentioned them having anyone like that.

i looked on my GP surgery's website and thier details on thier NHS page, but it doesn't say they have an in-house psychologist.

 

Send as much as you can in to support your ESA50.

Edited by Tiger Lily
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