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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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how can I stop unsolicited texts without it costing me?

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Really fed up with getting text messages from companies saying how much I can get for my recent accident.

I have not had a recent accident, actually never had an accident and certainly never contacted or would ever contact any of these ambulannce chasing companies. They all say text to stop but I understand that it will cost me as they use premium rate type numbers and I have no intention of boosting their funds?

.:-x Grrrrr

Or better still how can I wind them up ??

If I have been of any help, please click on my star and let me know, thank you.

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Hello AB.It drives you mad, doesn't it? Keeping them on the phone can be fun if you can think of enough to say or questions to ask to keep them occupied. I figure if I'm keeping them busy they aren't bothering someone who doesn't know what they're up to.I'm planning to keep a note of names and numbers and report them to the Telephone Preference Service [TPS], if it makes any difference.My best, HB

Illegitimi non carborundum




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I am tempted to send back a message to the payday loan company who keeps SMSing me that this is Sillygirl1 and would they like to explain themselves in court.... but it would probably cost me a small fortune, apparently some messages can cost up to £15 to send back to stop these twits.

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Register the phone with TPS. http://www.tpsonline.org.uk

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


923 Finchley Road London NW11 7PE



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I agree with SG. The TPS worked very well for us for a long time, but in the last year or so we've had loads of calls.


The last one denied it was a cold call, even though I'd never heard of the company.


I'm very careful about refusing information from third parties connected with other organisations, but somehow our phone number has got into the system and is being sold on, I imagine.

Illegitimi non carborundum




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Check 192.com to see if it is on there and ask them to PERMANENTLY remove it, they are now part of Experian so therefore Experian can now be held responsible for the huge amount of dodgy data they now hold.


I know 192.com has incorrect data connecting me to people I do not know - and it asks me for their dates of birth and other ID which I cannot provide before it can remove ME - they have their wires crossed somewhere and won't admit the source of the inaccurate data - if I knew that then I could get it sorted out.


Data is business and should not be, there were enough provisions for 'list broking' in the original DPA - funny how they can use it against US when they want - isn't it!

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Didnt know TPS worked on mobiles so I will try that, cant really just block the numbers as I have had 5 different ones in the last week, its just starting to get me cheesed off.

This is actually my personal mobile, not my home landline or my work mobile which I use all the time, so I have no idea how these companies seem to have got my number because only a few people have it.

If I have been of any help, please click on my star and let me know, thank you.

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One way that they are getting YOUR mobile number is that so many surveys etc ask for the mobile. A lot of the teenagers I know do all the surveys, to get a free ringtone/music track etc - and they make up the mobile number, they don't want the calls.


That is why your mobile number is linked to an address you don't know, with a date of birth that makes you 83, and a name that *should* make anyone realise there is something odd going on - I have had a call for Mr Dunno.

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