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Anyone heard of the "Retailer Visa Update" system .. yes new to me too !


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Hi all,

 

Did you know that when you use a debit card to buy purchases, with a regular retailer you use frequently, if for example you are buying anything on an easypay basis, such as shopping tv offer - if you cancel your debit card, if lost, stolen or whatever - the bank can apparently give such retailers your new debit card details, for them to continue taking payments from your bank account - and apparently without your (ie the bank account holders) permission or express authority to do so .... is this not in breach of Data Protection Act ???

 

Apparently called "visa update" ....

 

Anyone any experience of this .... have to say its a new one on me .... !!!

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Not heard of it. Will do a little research.

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Thanks CB !! x .... J, how is that possible, if you have not authorised it from that particular card, is really where I am confused and a little peed off with my bank and the retailer ..... !!

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http://www.visaeurope.com/en/cardholders/pay_regularly.aspx

 

For Visa cardholders in Greece, Ireland, Italy and the UK there is another bonus to making regular payments on Visa.

 

Visa banks use the VAU to ensure that selected regular payment suppliers have the most up-to-date card details before they attempt to bill your card.

 

This means that if your Visa card is lost, stolen or upgraded, selected suppliers can continue to provide your goods or services without interruption.

 

! Important information

 

No personal information is stored on the Visa Account Updater

Card details are only available to Visa member banks and selected regular payment suppliers

Card details are not used for any other purpose

Only merchants with whom you have set up a recurring payment can receive updates if they subscribe to the service

 

If you have a query or wish to cancel a regular payment, please contact the supplier first of all.

 

If you have cancelled a regular payment but it still appears on your statement, please contact your card issuer. Visa Europe’s payment rules provide protection for cardholders when they have cancelled a regular payment but continue to be billed.

Edited by johnvernon74
additional info
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Many thanks John for the above ..... funny though, when I called my bank to ask how a payment had been processed on a cancelled card, and they informed me it was on my new card ... I was told that the bank DOES not give any card details to 3rd parties, and that other than my giving the card no myself, they had no explanation as to how the retailer had gotten hold of the details ..... !!!!

 

It was when I called the retailer, it was they who explained this visa update .... but I can't find it anywhere on my banks internet site, or the retailers site either ... in fact the retailer says you have to ring to update your details as soon as your card is no longer active.

 

I'm pretty annoyed that I knew nothing about this, and previously this has not occured with the same retailer (ie when cards are updated etc) ..... having said that I do now ... !!!

 

Abs x

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I would have thought that this will affect people who have payday loans, as the usual advice given is tell your bank you have lost your card and get a new one prehaps this should be put on the payday loan forum aswell.

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I would have thought that this will affect people who have payday loans, as the usual advice given is tell your bank you have lost your card and get a new one prehaps this should be put on the payday loan forum aswell.

 

I wonder if this applies to Visa Credit rather than Debit. Perhaps OP could advise what card they had used to clarify.

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Thats a good idea ..... although I suppose it depends if they subscribe to the system ... I was also going to say, and if you have a visa debit card, but I think all standard debit cards are visa (electron being for basic accounts).

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I would have thought that this will affect people who have payday loans, as the usual advice given is tell your bank you have lost your card and get a new one prehaps this should be put on the payday loan forum aswell.

 

I agree, although wonder if there is a difference with "regular payment" and continuous authority ?

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Aha so this isnt for the consumer.. but the retailer !!

 

Naughty, naughty. Have a read of how to stop continuous authorities..

 

http://www.consumeractiongroup.co.uk/forum/content.php?850-Continuous-Payment-Authorities-How-to-stop-them

 

Once you have advised your bank to STOP payments to the PDL or whoever, they must..

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I also had same experiance with debit card payment and Halifax. Wanted to stop payments to internet provider, went to Halifax branch who advised me to claim card lost as it was only way to stop isp from taking payments, this I did and like other poster isp were able to take money from account either still by giving old card number or by Halifax giving my new details.

I Do not trust any bank as they all do as they please.

sleepingdog

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