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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hoping someone can give me a little advice regarding a bed purchased from dreams in march 2012


my husband and i found a lovely leather bed that fits our requirements and is the right size for our bedroom.

it was ordered and paid for in full with delivery arranged

we were contacted prior to our delivery date to say that date was no lnger available and we would have to take delivery earlier even thought it was very inconvenient to us as we were having our bedroom decorated.


Ther bed arrived and was delivered upstairs and stuffed into the tiny box room so was signed as unchecked as the delivery drivers spoke no english and refused to wait for it to be checked, we pulled the boxes out or rather my husband did as i had a nasty accident in febuary and have shattered my arm after falling out of my loft :-(

we diuscovered the bed had been delivered in 2 diffrent colours and went back to the shop who said they would call the next morning to arrange a replacement , no phonecall followed

i went into the store to find the staff had no message to replace the bed we also realised that the leather had been damaged in transit !!

we reeieved the new bed and old one was removed new bed perfect all was well..... untill we tried to put it together all the main bolts and fittings apatrt from a few screws were missing so back to the store who could not give us the fittings and who can never get through to customer service


i contacted customer service who told me that they knew they were sending out incomplete beds and that we would have to wait like everyone else for the bed parts


at this point i have been in tears daily i have been sleeping on a matteress on the floor my badly broken arm has smashed off the floor more times than i can count and i have a nasty infection which could prove dangerous if it went through to the metal platesholding my arm together

i was told that any diy store would stock the bolts so we went and got something that would do untill the fitting pack came through .

my question is for compensation the bed could not be used as a bed as it had no fixing bolds which held the bed together so therefore it was not fit for the purpose it was sold for it cost £700 and it cost us £57 for the bolts washers and screws to put it together

i have been really ill and distressed by this and my arm has to be xrayed as the bone has come away from the metal plates which is possible due to it falling off the matteress and hitting a solid floor im supposed to be on total rest with restriced movement and if i had been in a bed my arm would not have hit the floor i


surely i have a good case as they knew the bolts were missing yet still sent out beds to customers knowing they could not be used !!!


any help would be much appreciated and advice on where to start and what to say whould be great

many thanks


freefaller ;-)

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