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Paypal ripping me off - please advise?


scott7saunders
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Hello experts,

 

can I get some help with this little problem please as the people at Paypal are being their usual spineless selves.

 

Basically, I sold a mobile phone on eBay via a 2nd chance buy it now to one of the highest bidders, this person agreed to pay for the item and completed all the check out details etc. in line with eBay procedures and promptly paid for the item via Papal. The buyer emailed me to confirm that payment has been made and upon checking my account and confirming the funds were indeed there and legit I decided to post the phone via special delivery as it gave me a signature proof.

 

That was on the 4th April, the next day Paypal put a hold on the funds as they are saying that the buyer has flagged the transaction as not being authorised, I have spoken to paypal and even sent them a screen dump of the royal mail tracking site clearly showing the item as being delivered, signed for and the person who purchased it even printed their name as well as there was no room for doubt yet they don't seem to be doing anything for me.

 

The buyer was based in the UK, his paypal postage address was fully verified and the item was posted to the same address.

 

Where do I stand with pay pal as they don't want to tell me anything and just tell me to wait for 30 days until they have conducted their review leaving me without the goods I sold of the money...

 

Help!

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I just cant believe how they seems to faceless and really reluctant to let you speak to anyone other that they voice activated virtual agent and then when you do finally get the human, your told that all decisions are handled by the computer and no persons are involved...

 

feel really let down by them.

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There is very little they can tell you, as it would be against data protection to let you know what is being done about the buyer.

 

It may not even be the buyers fault, if you report your card as lost/stolen the card issuer will block all transactions from that time - and paypal don't always put the transaction through instantly.

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Spoken to EBay today and they said that there was little they could do as Paypal are traded as a separate company - they also would not confirm that I would not be out of pocket as they cannot force the buyer to admit he has received the goods... I have a delivery confirmation by way of special delivery tracked number complete with the buyers signature and printed name... Surely this is approaching theft by the buyer and becoming a matter for the police ?

 

What do you think ?

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