HFC Bank. DPA ( REPLY RECEIVED )

[pedro_uk]

THIS IS MY WIFES ACCOUNT.

Ime "Doing" wrighting this onbehaf of her. if you no wot i mean .

 

Hi i Sent my DPA letter on 20/03/2006 by registered post with £10 cheque in.

For my "PERSONAL LOAN PLUS" statements.

My Credit limit was £4000.

I got a letter this morning with statements starting from 11/01/2002 when i opend the account untill the 18/08/2005. my balance now is £4,728.77

 

Dear xxxxxxxxxx

 

Reference account number xxxxxxx

 

Thank you for your letter dated 20 march requesting information about transactions on charges on your account.

we will forward to you copies of statements covering the period in question.

please find enclosed your cheque for £10.00, as we are happy to waive any fees for the production of this information.

Although many of our systems are outomated, a "manual interven" by HFC staf may be requird in a variety of situations including; account opening, dealing with correspondence or telephone calls, when deposits or withdrawals are made over the counter at our branches and from time to time during account administrtion.

 

If you require more information, please contact me on 0121 265 3565.

 

yours sincerely

-----sig-----

Emma ward

Customer Relations

 

 

I will look at them and try my best to understand them, i will keep you posted

[Bookworm]

Hey, funny guys!

 

You get back to them saying you don't want an explanation of when manual intervention takes place in general, you want the details of if, when and how on YOUR account, and you want it in writing! and that they have now xxx days to give you the info, as per your original letter.

 

The cheek of them.

[pedro_uk]

HI sorry the misses is doing my head in.

I asked her why they onley sent to the 18/08/2005 .

She said "sorry" and sead Weightmans. http://www.Weightmans.com. started asking for payment they wonted £115ish a mounth but Weightmans & "she" agread to £30.00 mounth .

 

 

 

Our Client: HFC BANK LIMITED

Account number: xxxxxxxxxxxx

Outstandind balance: £5517.15

 

We have still not receved your payment of £30.00

 

unless you pay the sum due within seven daysof the date of this letter, we will continue the cort proceedings against you without further notice.

 

Yours faithfully

Weightmans

[pedro_uk]

Hi & thanks bookworm i phoned hfc but emma was busy and i got louise instead she told me it was hear that sorted the statements out for me, i told her i don't want an explanation of when manual intervention takes place in general, I want the details of if, when and how on YOUR account, her reply was she dident under stand the letter verry much and thort it was just for statements.

Hence sending the £10.00 cheque back. THATS THER PROBLEM

So i told her i have 2 copys of the DPA i sent and you have 1 of them and ive got the other, It is quit plane to me what it says in the letter, also you still have 23 days to comply, I told hear i will send the cheque back if neaded ,Then i sead i whould pay by credit card, She told me its ok she will sort it out.

[pedro_uk]

Hi i got another letter this morning

 

Dear Mrs xxxxxxxxx

 

Re: Request for information

 

Thank youfor your recent request for information that we hold about you.

 

I would be grateful if you could complete the attached form and forward it to the address indicated. We will also require a copy of your driving license or valid passport. We will action your request upon receipt of the completed form.

 

I look forward to hearing from you shortly .

yours sincerely

Pamela Champion

[Spiceskull]

They are having a laugh, surely. You are requesting that THEY send you the information you have requested, not the other way around.

 

You need to be VERY firm with them now:

Dear Bank,

 

I requested this information under the DPA. You now have XX days to comply fully with my request. Failure to comply within the alloted time will result in a complaint being made to the Information Commissioner.

 

If the department dealing with my request is unable to understand my request, please escalate my request to a department that is able to understand my request.

 

Thank you.

[pedro_uk]

The form is just basic and says they nead the £10.00 for the DPA, Whitch i sent them (whitch they sent back) and whitch account details i whont the information for (whitch i also give them)

Are they taking the pxxx

I phoned them this mornig spoke to pamela she is phoneing back at 12

Wot do i tell her

(You had the cheque and the account details, but you sent it back thats your problem and your 40 days is runing out) or

(Do i nead to send a new DPA the cheque back)

Its not my problem they are stupid and carnt under stand the DPA i sent them.

[Spiceskull]

Just tell her straight - you offered payment, which you will re-send if requested. They have your DPA request and they have XX days to comply fully. Whatever other questions she might have are of no concern to you. If she does not understand the request then you will make the report to the IC.

 

If she doesn't understand that then ask to speak to someone who does...good luck.

[pedro_uk]

Hi bean on the phone spoke to (cristen morrison) she says send the cheque back .this dosent delay my request ,but she also neads a copy of my driving license or valid passport or a bank statement, is this right and should i send the 2 or should i just send the cheque. thanks

[Spiceskull]

Just the cheque - there is no reason on this earth why they would need to see your passport or your driving licence. The ONLY time would be to ensure compliance with money laundering regulations when opening the account.

 

However, without wishing to sound rude or anything, if there is a reason why YOU specifically think you would need to prove your identity, then it may be prudent to go to your local branch, and get them to make a certified copy. This is for you to know and for them to explain...but it is a VERY unusual request...good luck.

[alanfromderby]

The only thing I can think of would be if you were requesting that the information be sent to a different address than the one on the account. If the information is being sent to the account holder, at the correct address, then I can't see any logic to why they need it.

 

Unless of course, they have a policy of, "If you don't understand the question, check their identity - it may just make them think you know what you are doing!"

[skyrocket123]

Hi

Is there any update on this? Did you get your info from HFC? I am going after them too, DPA sent last weeks but haven't heard anything yet. Wondering how you are getting on Pedro.

Sky

[pedro_uk]

Hi sorry for the late repley on the update but some 1 has to work to pay all these charges if you no wot i mean. HA HA

 

Ive still had no statements yet but then agean they have still got to saturday to sort them out i will keep you updated .

[pedro_uk]

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