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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Blackhorse - no response after 16 weeks!

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This is doing my head in! It has now been 16 weeks since I registered my complaint (and 15 weeks since they acknoweldged it).


I have been verbally advised that it has been upheld and they sent me a letter in the middle of Feb. which I did not receive. It seems that they sent it to the wrong address and it was supposedly resent to my correct address (which they have as they wrote to me here initially).


I have now called 7 times and each time the person I speak to acknowldge my address and advise that a new letter would be sent that day. Today they agreed to fax it to me - it was to be with me in 30 minutes. I called after 3 hours and they said they send all faxes at the end of the day, needless to say no fax has arrived.


They are always very polite and say they are personally going to sort it but never do - it seems they simply email the ppi department (who you can never speak to directly). I formally wrote to them on 14 March to chase and although they have the letter (they told me they received it) they have not responded.


Theoretically I suppose the complaint has been dealt with (as I have been verbally advised). Clearly 16 weeks is beyond the 12 week limit (now 8 weeks) and wonder if anyone can advise how I should deal with this given my weekly calls and correspondence have not worked?


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Formal complaint to fos I think




Yep i think i will have to - it just seems such a waste of everyone's time given everyone I have spoke to has told me the complaint has been upheld and I suppose the fos will take a while to look into it too.


Just wondering if it is worth trying to complain to some other department in BHorse about their service (not about the PII).


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Well you could start a formal complaint with them but that will also take time. (May be quicker than fos though)


Its a shame you haven't got any written comms from them because then you could issue in court to get them to release the money.


Bear in mind that with their delaying tactics the interest you are due is increasing so when it all comes to an end make sure thay pay you interest right up to the date of settlement.




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