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Vodafone Defaulting my account


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Hi,

 

Firstly I would like to apologize if i have posted this in the wrong section.

 

I have recently checked my credit report and it appears Vodafone have put a Default on my account. On the last three months of my contract I allowed my sister to use the phone and within the second month she had racked up an £150 bill. I spoke with Vodafone and explained that I would need time to pay this off and started doing so.

 

I then received a letter from a 3rd party Debt collector company demanding the money at which I rung them and explained I had sorted a payment plan with with vodafone and was told by them vodafone have handed this off to us so please deal with us directly and not vodafone. I made a payment plan with the 3rd party company and paid this off..

 

Why have i been defaulted? Surly Vodafone should of contacted me?

 

What can I do to get this removed? I am really annoyed about this which they added to my credit account in 2010 and not notified me. Has anyone else experienced this problem?

 

I have contacted vodafone over email and awaiting a reply. Hoping anyone on here could help me out?

 

Thank you.

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Hi

Vodafone say the contact the customer before putting a default on. On the assumption you are telling the truth, Vodafone are wrong!

 

While you may not want VF dealing with you, Lee has a good track record so if you follow this link

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-jANUARY-2012**&p=3683706&viewfull=1#post3683706

 

follow the instructions FULLY then post up the automated reply number here, Lee will be able to find you.

 

I suspect VF will say that they sent you the default notice and of course they don't have to prove they posted it but if they do so, I would be considering a court case to force them to remove the default.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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From experience VF seem to be pretty spot

on sending DNs.

From reading this the account was

in arrears, so even if a payment

arrangement is set up it is still a default.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Hi BRIGADIER2JCS

 

Could you explain the difference in that case to a late payment and a default? On experian if a payment is late it is marked as Yellow - Green for on time - Red for default.

 

I was under the impression a default was added to someones account if they dont pay the SUM or dont make arrangements to pay the SUM?

 

Shouldnt of Vodafone contacted me about the default? When i spoke with the person on the phone at Vodafone about payment arrangements (Not that this was a late payment but it was expensive so I have to pay it in bits) she seemed fine with this.

 

Why agree to allowing a customer to make payments in installments then contact a debt company then default an account... Crazy.

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Hi Deanomeara,

 

Thanks for raising your concerns with me and for following the advice provided by silverfox.

 

Having checked our emails I can confirm that I've received your email and as such will get this looked into.

 

Please be assured that I'll get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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