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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I am a subcontractor and the client awarded me a 2% increase from April 2011, but my employer has not passed this on to me, they keep saying yes they will give it to me but keep changing the date i will get it. Its now over a year, is there a time scale for receiving such pay and do they have to pass it on to me seen as though the client has already really paid this money to my employer?


Thanks for your help.

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I am a employee for a large facilities company, we are based on our clients site to maintain the building (facilities), so the client on site we are subcontractors for agreed the2% pay increase our facilites company asked for. This was award last April 2011.

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Ok so you are an employee and your wages are subjected to tax and NI deductions.

What you need to do is scour your contract for information regarding pay increases.

In my experience, pay rises are discretionary and it could be that the end client has paid the monies to the employer.

Have you spoken to the employer regarding this?


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I only found out that my employer had got the 2% increase when i was going through some figures and it i asked how come the figures show a 2% increase in peoples wages, althoughnothing showing in pay packets, i think they got the 2% increase but hid it in other ways on the balance sheet...my employer now agrees it was a 2% increase for employees and keeps changingthe date to get the back pay sorted, been told it has soemthing to do with tax year and codes...

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The thing is the contract is between you and the employer and not you and the. Client presumably. So if the employer has received the monies from the client but choose to pay it in to the company accounts, I don't really know what recourse you'd have to be honest


Kind regards




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