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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Are we entitled to any sort of refund from Thomsons'?


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The nephew booked a 2 week holiday for this coming May (16th). But in the mean time he's had some great news and has got the full time job he's been after.

 

Sady though for him the company has said that his holiday in may will have to be cancelled.

 

He spoke to Thomson who said point blank no refund although they'd be prepared to transfer his payment to an earlier holiday or change the names to someone else at a cost of £70. But the question i have is, he paid the full amount when he booked the holiday in January. if he'd only paid a deposit, then the rest would be due around now. Is there any sort of sliding scale that would allow him at least a proportion of his outlay back?

 

Msny thanks

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I think the full balance is normally due 12 weeks before flying which would have made his balance due around the end of Feb this year. I think the only thing he can do is try to sell the holiday on to someone else or take the earlier transfer it is only 6 weeks or so and I think the T&Cs are quite clear on refunds/cancellations. The only other thing is would his insurance cover it? if he looks in the back of any Thomson Brouchure it will tell him the sliding scale on cancellations and the notice periods.

If I have been of any help, please click on my star and let me know, thank you.

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Instead of selling the holiday why not ask Thompsons if you can delay the holiday maybe for twelve months, or even ask them if they can convert the holiday into a gift voucher/credit note. You could then use the "voucher" when it suited you.

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After my experience with Thomson I won`t be using them for the next 40 years! £50 voucher was total insult, they would have been better of paying what I asked

and keeping a regular customer and spending another £40k with them......

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