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Faulty Van - Am I Entitled To A Refund?


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All All,

 

Any advice would be great.

 

Basically bought a second hand van from a dealer at a cost of £4500. The day I drove it hoped noticed the engine management light flashed when I demanded acceleration and it was sluggish as it went into limp mode. Called garage and returned and they fitted a new turbo as it was not working.

 

Few weeks later whilst driving I had to stop the car due to the new failed dumped all the oil out of the engine, there was a lot of smoke! Got it towed back to the dealer.

 

The dealer sent it to Vauxhall for repair (ironically their garage is over the road from them). They replaced the turbo as it had failed.

 

Got the vehicle back then 3 weeks later I noticed the noticed the engine management light flashed when I demanded acceleration and it was sluggish as it went into limp mode.

 

So I returned the vehicle back to the dealer for repair. My question is, am I entitled to a refund as the dealer has said I am not. Also, I am entitled to any compensation as I am missing my work commitments (self employed and need van to work). The dealer said he will not supply me with a replacement vehicle while mine is back in being repaired.

 

Surely after the repeated failures I must be entitled to a refund as it was never sold to a satisfactory quality and the subsequent repairs have failed.

 

Any help appreciated.

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Hi and welcome to the site.

Did you have a warranty on the vehicle? If so what are the details as far as what is covered etc? There maybe something in the small print that could help.

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Yeah I paid for a 3 month warranty, the issue is not with them repairing the vehicle. But the fact it was sold faulty and then the 2 repairs since have failed.

 

To be honest, I dont even think on the previous repairs they used the warranty as its covered by a third party. After the second failure it went back to Vauxhall as the dealer claimed it was their part that failed. Apparently after this time the van is back with them as they did the last repair.

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You have rights under the sale of goods act.

The purchased item has to be fit for purpose and in good working order etc etc

There used to be a brilliant user on the site who could have read it to you from memory. Unfortunately I'm not so up with it.

I will dig out what I can from the library and get back to you.

[sIGPIC][/sIGPIC]

 

Welcome to the Consumer Forums

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[sIGPIC][/sIGPIC]

 

Welcome to the Consumer Forums

Free advice and support to to solve your consumer problems.

You will soon discover what a friendly place this is and get lots of hints about standing up to consumer bullies or dealing with other consumer rights.

 

Which guide to the Sale Of Goods Act

 

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ARE YOU A VICTIM OF COWBOY BUILDERS?

 

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Forum rules. Please read these before posting

 

PLEASE CHECK OUT THE CAG LIBRARY!! IT HAS LOADS OF USEFUL STUFF IN THERE. CLICK HERE

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Thread title changed slightly and thread tidied

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