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Dealing with Richburns (British Gas)


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We've received a letter through the door today from Richburns on behalf of British Gas saying that they called today to discuss the outstanding balance of £420.27.

 

This is made up as follows:

 

Nov 8th bill - £146.22

Text message Sept 16th £14.00

VAT £6.96

Total £160.22

 

We made payments through AIC for £60.22 and £50 in January and February, leaving a balance of £50.

 

Feb 4th bill - gas used £301.21

Text message Dec 13th £14.00

VAT £15.06

C/fwd from last bill £100 (last payment made out after bill)

They say the total is £416.27, which excludes the text but also hasn't been adjusted online to include the last £50 payment.

 

Anyway Richburns quote a figure of £420.27.

 

They say they intend to apply for a Warrant of Entry and additional costs of £127, which is fairly standards British Gas fodder.

 

But they threathen to fit a PAYG meter if we do not pay the full amount within seven days. I understand these are very expensive and a bit extreme for a February bill albeit with £50 outstanding from November.

 

We can't even pay them the outstanding £50 until the end of next week, so I wonder if someone could advise me on the best way to deal with them. This is the big winter bill but realistically with the May bill due in 5 weeks we wouldn't be up to date until the August one.

 

Many thanks.

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report him to the OFT and Trading Standards.

Send him a letter disputing the bill and inform them you have reported them to TS/OFT and see what response you get in the meantime carry on paying what ever you have agreed through AIC or BG if you can.

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Thanks twoman.

 

I've found that we have been charged £54 for the visit without any warning or previous communications.

 

Is this and the £14 text messages which we cannot find on our mobiles a fair charges? And should I deal with Richburns or British Gas?

 

Thanks,

 

Ruth

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ruth,

Only deal with BG.

Work out what you actually owe and agree with them only.

Richburns is a company set up by ex BG employees etc.

Ignore all of their threats and yes their charges are excessive and you must report these to Trading Standards and the OFT.

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Thanks, I want to be armed with your advice before speaking to anyone.

 

The meter is outside the house and difficult to access plus it's much more expensive. Do you think BG would give us a few months to get up to date without a meter, or is it pointless trying? The last bill was really high because of their huge increases and this seems unfair.

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