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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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jono3000 v HSBC - **WON**


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Just sent off preliminary request for payment to HSBC for £2715 of charges over the last 6 years. Will update within 14 days...

 

Assuming they dont pay up in full before I get to the MCOL stage, how do I go about getting the £120 court fee back? Do I add it to the amount in the particulars of the claim or will HSBC automatically pay it?

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  • 2 weeks later...

Good luck Jono,

 

We didn't receive a reply to our LBA until Friday, deadline was today, the offer was 85% of our claim but not enough, especially as they've added another £375 since the prelim letter.

 

They seem to eek everything out, perhaps they think we will accept their last minute offers rather than take them to court, oh how wrong they are!

Mr & Mrs Bigboy

 

14/09/06 - Prelim letter sent

15/09/06 - Prelim letters received in Leeds & Canary Wharf (our branch)

29/09/06- LBA Sent

02/10/06 - LBA's received in Leeds & Canary Wharf (our branch)

13/10/06 - Received part offer - rejected

16/10/06 - MCOL issued

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Hi jono you get the court fee back when the claim is concluded, either by judgement or negotiated settlement. If they settle out of court make sure it's included.

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  • 2 weeks later...
  • 2 weeks later...

Unfortunately, DG Solicitors have a nasty habit of filing a defence at the last moment (they did with my claim).

 

You will probably receive notification from the court that a defence has been filed, and the claim transferred to your local court.

 

They will pay up in time, but it's doubtful it will happen via judgment.

 

Good luck

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PLEASE READ THE FAQ's

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sorry to hijack your thread jono,

i think i'm at same stage as you. I have received AQ in todays post. HSBC had until saturday 2nd Dec to defend and have entered a defence today. Does anyone know if i have to fill this in?

I no longer have a cheque book to send £100 fee (HSBC took this off me long ago). I only have a debit card.

If I dont fill in the AQ before Saturday does this still mean i've won?

Sorry if question seems dumb but any help will be appreciated

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There will be a deadline for you to fill in the AQ. It should be in the top left hand corner. It will not be Sat that was the date the Defence was due. It will be about 21 days from the date the Defence was filed. If you do not fill it in by that deadline the Court can strike your case out. They will allow you a period of about 5 days after it was due before sending you notice that unless you do file it by a date (usually 7 daysish thereafter) your case will be struck out. You can pay the fee cash or if your case hasnt been transferred to your local Court online. You may well hear from DG by that time of course and there would be no need to worry

HSBC 1st preliminary letter £3692 10.10.06 LBA sent 24.10.06

HSBC 1st Preliminary Letter £3280 10.10.06 LBA sent 24.10.06

Capital 1 SADR 11.10.006

Halifax Visa SADR 11.10.06

CITI SADR 12.10.06

HSBC Gold card SADR 23.10.06

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Absolutely me too! Just faxed them another copy of my charges in case the earlier 3 lots have gone astray. May as well bombard them like they did me when I owed them money!

HSBC 1st preliminary letter £3692 10.10.06 LBA sent 24.10.06

HSBC 1st Preliminary Letter £3280 10.10.06 LBA sent 24.10.06

Capital 1 SADR 11.10.006

Halifax Visa SADR 11.10.06

CITI SADR 12.10.06

HSBC Gold card SADR 23.10.06

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I received offer in full settlement today from DG. I'm over the moon. Anyone know how long they take to pay up? i need to start xmas shopping (after donating to CAG) that is!

Thanks everyone. jono300 and jaynekul hopefully your letters are being put through your letterbox as we speak.

OK, who's next on the list...............

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Well done Lisa! I hope my letter is there as well. I know from Zsazsa that when she recd her offer the money was in her account within 5 days. How are you doing Jono? My Defence is due Thurs.

HSBC 1st preliminary letter £3692 10.10.06 LBA sent 24.10.06

HSBC 1st Preliminary Letter £3280 10.10.06 LBA sent 24.10.06

Capital 1 SADR 11.10.006

Halifax Visa SADR 11.10.06

CITI SADR 12.10.06

HSBC Gold card SADR 23.10.06

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