Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

HFC - Responded to my SARand now I need some help with PPI claim


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4486 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all

 

Need some advice please.. I recently sent a SAR to HFC (Beneficial) the good news is they replied with all my details for 2 old loan accounts. They also confirmed in their response that each loan had PPI ( I suspected this hence my SAR to them a few weeks ago). I now have the proper loan accounts numbers to go back to them with a claim for refunding the PPI paid on each loan – That’ss the good news...

The bad news is the SAR doesn’t say how much the PPI element was...I do remember that the PPI on each loan was a single premium payment added to loan at the beginning. However, I do not know how much it was charged at. I cant find out from the SAR how much was pure loan and how much was PPI it just has one number as the loan amount in total. The total amount of one loan was about £8,000 over 10 years and I paid it all off in full over the 120 months at £170 per month (about £ 12k in interest in total). The other loan was for about £3,500 which again I paid in full over a 4 year period... Interest rate was 20.798% per annum on each loan

 

How can I fnd this out what the single PPI element was. In order that I can complete a claim form with the relevant spreadsheet claiming back interest etc etc..

Any ideas anyone....

I recall somewhere in the dim and distance past the sum of about £1700 for one loan and about £400 for the other loan.... for the single premium PPI but cant be 100% sure that these numbers are the correct amount

 

 

Many thanks Paul

Link to post
Share on other sites

Hi

 

A quick way may be just to phone them and see if they will give you the info over the phone now you have account numbers.

 

Pity they didn't give you copies of the agreements with the SAR....did you ask for them in the SAR letter?

 

ims

 

Link to post
Share on other sites

Hi ims21

 

Thanks for getting back to me. HFC state in the SAR response that as the loan accounts are now closed they were unable to locate the original loan agreements. When I called them this morning they said they did not have that information on there CSR screens as it was an old closed account and I would have to write in and submit my claim with out it..

 

Cheers

 

Paul

Link to post
Share on other sites

OK

 

Did you get the transaction history for both accounts?

 

If so have a look at the very first transactions. Sometimes they split out what is PPI and Loan as the opening transaction.

 

What are the respective opening figures on each account?

 

ims

 

Link to post
Share on other sites

Hi ims

 

Yes I did get transaction history for both accounts but nothing that show a lump sum PPI is listed in the trans history

 

Loan 1 total amount is saying £8,821.33 and on the transaction list the opening balance is £ 7,024.19

Loan 2 total amount is saying £3798.94 and on the transaction list the opening balance is £ 3,400.00

 

APR was 20.79% on both loans

 

Cheers

 

Paul

Link to post
Share on other sites

So if loan 1 total was £8,821 and the opening transaction on the statement was £7024 would the difference not have been the PPI premium?

 

Similarly with the second one...Total loan £3,798 and opening transaction £3,400 making the PPI £398?

 

What do you think?

 

ims

 

Link to post
Share on other sites

I guess so......... and that seems to ring a bell. (and stupid me it dawned on me after I sent you the email doohhh

 

Now I know when the loans started and finished and the int rate being chraged......is there a spreadsheet I can feed the PPI numbers into to give me all the calculations.. I guess I need one for single upfront PPI payment correct ?

 

 

Thanks for all you help

 

Paul

Link to post
Share on other sites

Hi

 

Well it made sense to me...just wanted to check that we're on the same track :-)

 

You can use the attached spreadsheet to work out your claim.

 

You will need to work out what percentage of your monthly payment was for the PPI part of the loan.

 

For loan 1 it will be

 

PPI Premium (1,797.34) / Total Loan (8,821.33) x 100 = 20.37%. So 20.37% of every repayment you made was for the PPI loan. So if your total monthly payment was £170 then £34.63 was for the PPI. List all of the payments of £34.63 in the spreadsheet giving the date, a description and the amount. The sheet will work out the 8% interest you will get back in addition to the PPI.

 

Do the same for the second loan using the method above but use a different copy of the spreadsheet so you end up with one sheet for each loan.

 

Go to the fos website and download their consumer questionnaire and complete one for each loan.

 

Send a completed questionnaire for each loan and a copy of the spreadsheet for each to the lender together with a brief letter requiring refund.

 

They will have 8 weeks to investigate and give you a final decision before you can refer it to fos.

 

StatIntSheet v101.xls

 

Any questions just shout

 

 

ims

  • Confused 1

 

Link to post
Share on other sites

Ok no probs

 

Please keep us updated.

 

You may not be aware that HFC were heavily fined for their PPI malpractices a while ago so they are certainly one of the bad boys on the PPI front

 

ims

 

Link to post
Share on other sites

I read that somewhere:-x (very bad boys indeed).. I will keep you updated as it unfolds with HFC.

 

PS. Im having a fight or two with BC at the moment which I might need to take to court if they do not review and reconsider within the next week or so... I gave them 14 days to come back to me which expires end of this week. If I need to go the court route can I ask for some help with the filing of the correct forms etc.. Would that be ok with you guys..

 

Thanks again

 

Paul

 

Thanks again

 

Paul

Link to post
Share on other sites

Yes it is that one.. apologies I will carry on with that thread if needed next week. I am sure it will be needed :-)

 

Thanks again for all your help with HFC today...

 

Regards

 

Paul

Link to post
Share on other sites

Paul, would you be able to tell me what address you used to send your claim off re HFC please. I am just starting out on the road to reclaim PPI and some of my accounts are very old (15yrs). I have no details of them, having destroyed the associated paperwork ages ago, before all this PPI stuff raised its head. All I have to go on are some old bank statements showing loan repayments.

 

All the best

Bob

Link to post
Share on other sites

Hi Bob

 

As per comment above from IMS

 

I sent my SAR to

 

HFC Bank

Camden House West

The Parade

Birmingham

B1 3PY

 

they replied within the 40 days

 

Now Im am sending in my PPI claim to same address

 

Hope you get all the information you need..

 

Regards

 

Paul

Link to post
Share on other sites

Thank you both very much for your replies. We'll make this one our first attempt. With absolutely no information to go on and this being our first foray into PPI land, I don't hold out much hope and I don't like throwing good money after bad but we'll see what happens.

 

Thanks again

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...