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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Cabot phone call at work


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Hi

 

Last week and completely out of the blue, I received a phone call on my work number from Cabot.

 

I know what this is about as they've sent me letters throught the post.

 

However, I have never given them my work number and naturally I was horrified that they called me and was dumbstruck and just put the phone down.

 

What I really don't understand his how they obtained this number?

Some other company (like my bank?) must have given it to them but I can't see how they would have?

 

I find it a bit creepy and feel that someone has done something with my personal details they shouldn't have.

 

Any ideas on this and how to get them to stop calling me at work?

Even if I did want to discuss it with them, I just can't at work!

 

Thanks

Edited by teamsquirrel
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it is against all authority guidelines and rules to contact a debtor at work.

 

crapbot know this, so you must inform them in writing to cease using the number as it is a works number

if you have not already done so.

 

iwould suggest your cra file for the info source

or

p'haps the OC has fwded it.

 

just remember they have no legal powers no matter what they say/do

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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This shows how they just don't care about any form of authority and just stick their middle finger up to everyone blowing a big raspberry at the same time.

 

Don't leave it there, complain to every one, your councillor your MP the newpapers and most of all the OFT

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Thanks for the advice. Having thought more about it over the weekend, I know of only 3 companies that have my work number. The original creditor does not, as this is a very old debt and I have changed employers since.

 

I don't believe my bank would've just given out my work number (It's hard enough for me to get info about me out of them!) which means it must have been one of the other 2 companies. Of these 2 companies, I suspect I know which one it was but, of course, will never be able to prove it! There's simply no other way Cabot could have got it.

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Not got round to complaining yet but will do. When I said "very old" in previous post, it's actually only from from 2006 and was last paid in 2007 or 08 maybe, defaulting soon after.

 

Hmm you need to seriously work out when the last payment was made as its coming up or possibly already arrived at stat barred stage. 6 years from last written acknowledgement or payment in england, 5 in scotland.

 

Probably why they are turning up the heat now too, they realise the timescales are against them.

 

S.

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Thanks for the advice.

 

I did do a CCA request and they sent me some information, which included a schedule which detailed the original debt plus about 25 of their very own monthly "penalty interest" charges.

 

I was none the wiser about the last payment date.

 

Bank account from back then is long closed too.

 

I'll have a think.

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lets put it this way

 

if they or the bank levied unlawful penalties and added interest on then

then they nor noone will ever go near a court.

 

ignore them.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

lets put it this way

 

if they or the bank levied unlawful penalties and added interest on then

then they nor noone will ever go near a court.

 

ignore them.

 

dx

 

That is a very interesting statement...Cabot have added loads of their interest onto my account with them (which I'm not paying as still don't think they've complied fully with CCA request) are you saying the chances of them taking it to court are very small because of their adding interest?

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you need to take the whole post not one bit

 

the interest on the PENALTY charges

 

adding int is their choice

 

if they OWN the debt, then it can ONLY be that stated in any T&C's

 

if they dont own the debt

 

there is NO remit in any guidelines that allow DCA to add ANYTHING to a debt

if they do not own it

 

unlawfully inflating a debt and adding unlawful penalty charges [i e bank OD charges in the firstplace]

 

always makes it most unlikely that anyone wil go near a court for fear of a counter claim.

 

discount letters are another good indicator to this too.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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