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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Poor 3d on Sony tv, do I have right to refund?


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Hi, I bought a Sony TV on Friday (55 inch HX823) for £1150. There was no possibility of viewing it in the store (RGB Direct) but I was assured that as it has a Samsung screen, the 3D quality would be as good as the Samsungs (which are superb but cost much more).

 

Having got it home, I have discovered that the 3d is rubbish and having done some more in depth research, it's a common problem.

 

As the 3d was the main reason I spent this much on a TV (I know, should have researched it more) am I entitled to retire it for a refund?

HSBC - Claim amount £2008.50

19/12/2006 - Prelim Letter posted

02/01/2007 - LBA Sent

11/01/2007 - Offered £1700 and accepted as going travelling!

 

Nationwide credit card - Will start this mid March when I return from my hols.

(I think it will be around £1000)

 

Capital One - To follow, give me a chance!

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Hi

A chap I know had a 3D Samsung TV that also had very poor 3D. He contacted Samsung and they sent him a Memory stick with an upgrade on it.

 

I would assume your Sony would have have an internet connector. If so, Why not try an see if there is a download for it

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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It seems that it's not that simple as the glasses do not sink up properly with the screen causing alot of crosstalk.

Sony are giving away some filters for the glasses but this is only to help another issue and not the crosstalk.

HSBC - Claim amount £2008.50

19/12/2006 - Prelim Letter posted

02/01/2007 - LBA Sent

11/01/2007 - Offered £1700 and accepted as going travelling!

 

Nationwide credit card - Will start this mid March when I return from my hols.

(I think it will be around £1000)

 

Capital One - To follow, give me a chance!

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Just been to their website and read their terms... It states the following

Cancellation & Returns

 

If you wish to cancel your order prior to despatch, you must email us first at [email protected] and wait for a cancellation email. You can cancel your purchase within 7 working days after receipt of the goods provided the product is in a satisfactory condition and all the original contents are enclosed (See 'Delivery' for packaging). Returned goods not complying with this will be rejected. Please note that if you cancel an order, which has been processed and dispatched, you will be refunded the value of the goods less the return costs. However if you have received the goods and still wish to cancel or return, then please see collections. The 7-day period does not start until the day after receipt of the goods by the customer. Monies will only be refunded once we have received the returned goods, this may take up to a maximum of 14 working days.

 

I don't know if this is for online only orders, but it may just be worth inquiring, as it would seem more than fair if they refunded you!

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