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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hI I am Kes New today and already got an idea of what ive done wrong. I had already written to my bank(barclays back in early september) demanding return of charges, standard letter back, since then had a letter offering £550 in full settlement ive now written a letter asking for statements and enclosing £10 but as yet not refusing the £550. Ive gotr some idea of a settlement fig (about £3000 tops) not less than £2500 also got GE cap[ital to have a chew at and cap 1 ty u guys and girls i need to be more care full didnt send letter registered, whoops

ty people Kes

:)i have been hit by 36 tons of truck and i have had Cancer, I survived both.I will NEVERGIVEUP Barclays look out i want my £ back
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Hi Kes, welcome to the family.


First have a good read of the FAQs and the step-by-step guide in the library section. That way you will learn how it SHOULD be done.

If you follow the well-tried and tested methods advocated on this site then you will get your bank charges back. If you ad-lib and go your own way, then the results may not be as you expected.


This is a self-help forum, so it is important that you do your own homework.

All the information, letters, etc. that you need are on this site, but you must do things properly.


Good luck with your claim.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.


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Thanks Rooster

Yeah even though i had sent letters off before I knew of this sites existence, it seems already I have stirred up Barclays my end. They have already this month re-credited 3 lots of £30 for returned DD's. plus of course I had the standard response word for word from them re my claim. I was offered the 550, and as stated i've not replied to that but sent off the templated Data stuff wiv my £10, I am reading the FAQ'S. cONSIDERING I went in blindfolded i done ok but im aware from reading others feedbacks how easy it is to fall down. Barclays will pay up my £. Im sorry if me posting clogs up the system? I will learn, thanks again all. Kes

:)i have been hit by 36 tons of truck and i have had Cancer, I survived both.I will NEVERGIVEUP Barclays look out i want my £ back
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