Scared but Determind

[renegadeimp]

http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority has all the info you need. Theres no need for a template really. Just a simple letter telling them that you demand they stop the CPA on a named business and state the relevant regulation.

 

If they try to argue or refuse, simply threaten to take your business to another bank and to contact the FSA and also the Banks Information Commissioner/complaints department. Threatening to take your story to the local media can sometimes work wonders too.

[FrugalJo]

Saga continues but today is the first day I have had no email response from any of them.

One phone call from Speed-e-loans but that was no problem.

I did get a letter from PDE re my telephone harrasment complaint.

 

Still battling with minicredit and pde.

 

If anyone is sitting with their head in the sand with a payday loan mess dragging them down please start the ball rolling.

My 'old' bank have honoured my instructions and not allowed any access to any attempt by PDL.

 

I can only speak from my experience so far but none of the PDL's concerned have yet tried to contact me at work, and only PDE at home twice.

[renegadeimp]

What did PDE have to say to you exercising your legal rights?

[FrugalJo]

not much rene just the usual generic 'we will look into it, and you will receive a written response within 4 four weeks'.

Just wish they would agree to a repayment plan..

[FrugalJo]

Now Speedeloans are starting to whimper. Had agreed repayment plan, to start from today. Email this morning declaring they couldn't take £98 from my account. Charges would be added etc etc...

[renegadeimp]

Write back and state that they already agreed a plan therefore the charges are unfair and illegal.

[FrugalJo]

Have done rene forwarded email of original agreement to repay.

Just waiting for PDUK to kick off now...

 

Hope my thread isn't too long, tedious and repitive, just want to share.

[renegadeimp]

Don't worry about the length of the thread. The whole point is so you can vent, get it off yoru chest and have somewhere where you can put the info down so you can work it out better. Which you have been doing

[FrugalJo]

thanks rene, speedeloans sorted along with pduk both received payments today and are quiet. Wonga also had their first payment this week. Toothfairy repayment in the pipeline.

So the challenge continues with pde who are just frustrating and minicredit who do - at least - respond.

[renegadeimp]

Just continue with what youve been doing. They wont take you to court, and if they try, you can easily say that they refused to take payments from a debtor, which contravenes OFT regulations, preferring instead to hike up the debt with unfair charges and interest. They also fail to correspond with you and call you aliar when you have proof you have sent various letters/emails.

 

Your other creditors have accepted your payment plans as they have acknowledged your situation in regards to high priority debts. The rest of the PDL's that havent accepted are trying to make themselves out as high priorities, when they are low priority in law, and it is unfair to your other creditors that they think they should be placed more prominently than them.

[FrugalJo]

Rene I'm trying not be thick but to complain about PDE is my first stop the http://www.oft.gov.uk/shared_oft/Credit/complaint-form.pdf ?

[renegadeimp]

Thats one complaint avenue yes. For the FOS, you need to have exhausted the creditors own complaints system and gotten a response within 8 weeks. You can then ask the FOS to investigate when the 8 weeks are up or when you get the final response from them, whichever comes first.

[FrugalJo]

thanks rene, formal complaint gone to pde.

[cm11]

is pde andrew hart?

[FrugalJo]

I don't think so CM, but someone more informed may know.

[FrugalJo]

Update

All agreed repayment plans, with the exception of Minicredit who have received my formal complaint.

[citizenB]

That is good news - I am sure persistence will pay off with the last one

[FrugalJo]

Want to complain to the OFT re minicredit, am clearly not looking in the right place on the OFT site, can someone point me in the right direction please ?

[renegadeimp]

http://www.consumeractiongroup.co.uk/forum/showthread.php?339665-Have-you-been-treated-badly-by-your-payday-loan-provider-The-OFT-would-like-YOUR-help.

[FrugalJo]

oh i see found it in the sticky ...

[FrugalJo]

So

pduk have received 2 payments

Wonga 2 payments

Toothfairy 1 payment

Speed-e-loans 2 payments

PDE first one next week

and good old minicredit are still being stubborn.

 

I honestly thought toothfairy were going to be the bad guys.

Should be free of this before Christmas.

 

Six weeks ago I was in a mess, am back in control.

[asmilecostsnothing]

Always surprises you who the better ones have been huh. yeah I know that feeling.

 

Been free from taking payday loans a whole year next month so there is hope

no more dodgy scams either - woo hoo, amazing what happens when no longer applying for these scummy loans

[GullibleLil]

Frugal, excuse my ignorance, but how the heck did you manage to get Pay Day Express to accept a repayment plan. I have tried through repetitive e mails to get them to accept a repayment plan. They did the usual and asked me to provide proof of hardship with every reply, and I perservered and said that I was not willing to do so, except to say, I simply could not afford to repay. I offered what I thought was a reasonable £40.00 @month, but they still refused. Is there another way in? This has been going on for a month, and in the end I relented and rolled it over, paying the £70.00 interest. I have loans with the following:

Mr Lender - accepted 19.00 per month

Cash Choice - I now only have 3.95 to pay after an agreement

Money In Minutes - accepted 20.00 per month

Early Pay Day Loans (EPDL) - accepted 20.00 per month

1st Stop - accepted 70.00 for 4 months

 

Last year Wonga accepted 100.00 per month, until it was paid off, which it now is.

 

The only one who will not budge is Pay Day Express......what do I have to do?

 

[renegadeimp]

Wby did you roll it over? You should have let it default. You did exacly what they wanted you to do.

[FrugalJo]

Lil

I kept on and on repeating my offer. Every single time they sent me a generic 'please contact pde' email or 'you don't fit our criteria' email I responded with 'this is my ninth email (or whatever number it was think I got to 16.)

I CC'd every email to every customer care/support email address I could find.

 

My emails were as repetitive as theirs, reminded them when I first advised I was in financial difficulty, how many times I've told them I was in financial difficulty told how much I could afford, that it wasnt negotiable, and how un-cooperative they were being given that :

 

OFT guidance states that 'when a person contacts the lender and says they are in financial difficulty, then the lender must take that under advisement and come to a mutually agreed repayment plan'

Also :

You now leave me no option but to complain about your avoidance of setting up a repayment plan. You offered a hardship account and demanded sensitive information which you know you are not entitled to, under OFT regulation and the Data Protection Act 1998 you are not allowed any of this information.

 

 

Or:

The OFT has stated 'it is a basic principle that creditors cannot refuse to

accept payments from a debtor. If we receive evidence of a creditor

operating a deliberate policy of refusing to accept debtor created

repayments plans to the point where it is causing more detriment we may view

this as an unfair business practice'

 

It is my view that you are increasingly adding more charges and interest to

cause further financial distress to me.

 

Its really tedious and repetitive but has to be done.

Eventually I complained and got a letter within 10 days offering a repayment plan that I had suggested.

 

Just don't give up. My credit rating is shot to pieces, got more defaults now than Mr default from default town, but there was no way I could keep on rolling over.

 

Let us know how you get on.