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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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VODAFONE - Grrrrrrrr


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My 24 month contract with Vodafone ended in November 2011.

 

I rang to say I didn't want an upgrade at the moment and was considering getting a PAYG SIM.

 

I was offered a half price tariff of £11 a month which would include all the Minutes, Texts, Data etc as I had originally.

 

The first month I was charged the full amount. I rang to complain, they apologised and said they would credit my account with £60 as a goodwill gesture.

 

Ok - all fine so far.

 

I now have had an email from them telling me my bill is available to view. I have not had a bill since December so rang them earlier to find out how much credit I had left.

 

You do the sums - £11 a month - Jan-March = 3 months. I should have had approx £30 left.

 

Wrong - I have £1.23.

 

Erm - how.

 

It would seem that good old Voda have been charging me the full amount each month.

 

3 calls to their direct Indian call centre (one I was left holding on for 5 minutes, the other cut me off, the last call I spoke to someone) it appears that no I am not on an £11 a month but £15 a month tariff. Hmmmmm news to me.

 

God I hate these mobile phone companies.

 

So my local Voda shop in the high street will be getting a visit from me because lord knows I CANNOT deal with any more Indian call centres.

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Oh dear. Something very simple and VF don't seem to be able to do that. Oh well, another one for Lee to sort out

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-jANUARY-2012**&p=3683706&viewfull=1#post3683706

 

Follow the instructions FULLY and make sure you update this thread with the automated reply ref no.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Yes please

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Lee pops in (usually) every day and does a search for threads with Vodafone in the title. Once he has gone through the hundreds and thousands of VF threads [:!:], he'll find your thread and will make contact.

You may get some wierd replies from VF. Just ignore these and deal only with Lee

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Lee pops in (usually) every day and does a search for threads with Vodafone in the title. Once he has gone through the hundreds and thousands of VF threads [:!:], he'll find your thread and will make contact.

You may get some wierd replies from VF. Just ignore these and deal only with Lee

 

Thank you very much Silverfox for the update.

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Hi Angel Steele,

 

Thanks for making me aware of this and for following silverfox's advice.

 

As I've received your email please be assured that I'll get back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

Thanks Lee :)

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I would like to express my gratitude to Lee who phoned me earlier this evening.

 

He has sorted out this issue for me.

 

He sounded really pleasant and it was good to speak to someone who understood what I was saying, and who could access my account with no problem whatsoever, unlike the previous three or four people I had spoken to about it on Tuesday evening, so thank you Lee for your time and assistance :)

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Good to hear that Lee has been as good as his word again.

 

I won't mark this thread resolved as yet. Can you come back once you know everything is OK. Once you are fully satisfied, I will do the honours

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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I would like to express my gratitude to Lee who phoned me earlier this evening.

 

He has sorted out this issue for me.

 

He sounded really pleasant and it was good to speak to someone who understood what I was saying, and who could access my account with no problem whatsoever, unlike the previous three or four people I had spoken to about it on Tuesday evening, so thank you Lee for your time and assistance :)

 

Hi Angel Steele,

 

Thanks for updating your thread following our conversation yesterday evening.

 

It was good to talk to you and to get everything cleared up.

 

I'll look forward to one final update when your next bill is issued.

Good to hear that Lee has been as good as his word again.

 

I won't mark this thread resolved as yet. Can you come back once you know everything is OK. Once you are fully satisfied, I will do the honours

 

Thanks silverfox - it's a pleasure as always.

 

Best wishes to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

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