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    • thers no point the UK gov doing anything but is there?   Once the UK 's singapore on Thames financial antics and rights and regs bonfire gets more obviously underway, the UK will lose anything they already have that isn't in the EU's benefit. The EU is seeing very small problems compared to the UK's loss of financial access and 3rd country customs regs.   Scottish independence and Irish reunification; all in the EU; coming down the tracks like the flying Scotsman on a full head of steam  SNP expected to increase their MPs, Johnson starting to get his pheasents revolting (like Patels recent critiques) ... Putin and the extreme right American billionaire club in a two pronged attack has effectively ended the UK without firing a missile.  
    • Okay.....alleged debt chasing with no reference numbers or agreement numbers...they really do still work in the dark ages. So wait now until Ambulance chasers Global Debt write.....then come back here for further advice....in the meantime radio silence.
    • Its states so when they do a Land Registry search...... " Co-owner in listed property.. "   If you do not wish to fight this and want to simply resolve it then you could consider submitting an N245 and make a monthly proposed affordable payment. The Judgment will remain for 6 years on the credit files and the Charge until the debt has been paid off.   The fee is £50...but once its in place there is nothing else they can do to execute the  judgment.     Regards   Andy  
    • Thanks for your reply Andyorch - Unfortunately there are no credit card account numbers quoted in the letter to identify which credit card company is involved. It just states the outstanding balance and that the original lender is SAV Credit. It only has the Cabot/Global Debt Recovery reference numbers for this debt.  Did a quick internet search and SAV credit was also known as Newday Cards Ltd - neither of which I recognise.   Thanks Paul
    • Ian Ackerley blames an increase in customers, the pandemic, cuts to interest rates and the decision to phase out Premium Bond prize cheques for soaring wait times and a rise in complaints. View the full article
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Mobile Broadband that's no good.


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Mt other half got a 2 year contract for mobile broadband with Vodafone in January 2011.

This came with a laptop.

 

When we originally got the broadband, the signal was fine (not brilliant, but it worked).

Since moving we no longer get a good enough signal to load a page.

The signal either shows poor or no signal available.

 

In the last 3 months we haven't been able to use it at all.

Vodafone refuse to lower the allowance per month from 3GB to 1GB to at least try and make the bill cheaper for us.

They also will not allow us to cancel the contract without having to pay the remainder.

This is obviously annoying as we are paying around £25 per month for something we cannot use!

 

I understand we have to pay the cost of the laptop though, but no matter what we have told Vodafone they are refusing to help us.

 

They just tell us that Vodafone have the best signal in the country etc.

 

Any ideas on what we can tell them/write to them to help us?

 

I really do begrudge paying for something that we cannot use.

 

We have had to get BT broadband installed just to get the internet which of course is another expense.

:)I am not an expert, but I can give good advice about Brighthouse:)

 

Am learning more and more about DCA's too :)

 

I have no legal experience and all advice given is based on the knowledge I've gained from this site.

 

<------If you think I have been helpful, please feel free to tip my scales - remember to put your CAG name though!

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Hi Clemma.

 

Follow this advice and get Lee involved in the 1st instance.

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at customer.care@help.vodafone.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

 

Although coverage is not guarenteed in a mobile contract, Lee will be able to investigate this and may come to some arrangement with you.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Cheers. The mobile phone the other half has got is spot on for signal it's just the broadband. I'll no doubt get the same thing from them but it's worth a go. Thanks.

:)I am not an expert, but I can give good advice about Brighthouse:)

 

Am learning more and more about DCA's too :)

 

I have no legal experience and all advice given is based on the knowledge I've gained from this site.

 

<------If you think I have been helpful, please feel free to tip my scales - remember to put your CAG name though!

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Share on other sites

Lee is decent enough, and he'll do what he can to help.

 

Read some of the threads linked here

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Share on other sites

Hi clemma,

 

Thanks for raising your concerns with me and for following locutus's advice.

 

I can confirm that I've got your email and as such will get back to you as soon as I can.

Lee is decent enough, and he'll do what he can to help.

 

Read some of the threads linked here

 

Thanks for these reassuring words for the OP locutus.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Big thank you to Lee and he has saved us some much needed pennies every month. What a star! My OH has been a customer for 5/6 years so it's nice to see a company rewarding loyalty :)

  • Haha 1

:)I am not an expert, but I can give good advice about Brighthouse:)

 

Am learning more and more about DCA's too :)

 

I have no legal experience and all advice given is based on the knowledge I've gained from this site.

 

<------If you think I have been helpful, please feel free to tip my scales - remember to put your CAG name though!

Link to post
Share on other sites

*Smug mode* You know how it pains me to say "I told ya so" right clemma? :p

 

Congrats, it is nice to see good customer services, especially in this economic climate. :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Yeah, yeah Locutus :p

 

Also, Lee - can you pass your thanks on to the upgrade department as well. The OH is over the moon :)

:)I am not an expert, but I can give good advice about Brighthouse:)

 

Am learning more and more about DCA's too :)

 

I have no legal experience and all advice given is based on the knowledge I've gained from this site.

 

<------If you think I have been helpful, please feel free to tip my scales - remember to put your CAG name though!

Link to post
Share on other sites
Big thank you to Lee and he has saved us some much needed pennies every month. What a star! My OH has been a customer for 5/6 years so it's nice to see a company rewarding loyalty :)

 

It was my pleasure clemma.

 

I'd glad that your OH was happy with the outcome.

Yeah, yeah Locutus :p

 

Also, Lee - can you pass your thanks on to the upgrade department as well. The OH is over the moon :)

 

I'll also be sure to pass this on to my colleagues for you too.

 

*Smug mode* You know how it pains me to say "I told ya so" right clemma? :p

 

Congrats, it is nice to see good customer services, especially in this economic climate. :)

 

Thanks locutus - as you know I do try.

 

Kind regards to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

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