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Kwik Fit Damaged My Vehicle and are now charging me for the repairs!!!


Iserlohner
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Message sent to Kwik Fit Customer Services 14/03/2012

 

My car is currently in the Kitts Green Kwik Fit in Birmingham.

 

It went in with a broken front nearside coil spring.

 

So far your mechanics have managed to make my car totally unroadworthy by breaking the drive shaft.

 

I am guessing that your guys despite your adverts stating that you do Ford repairs aren't actually competent working on Fords.

 

I have had a sheepish phone call today stating that you (kwik fit) were having difficulties changing the coil spring and that you were worried that you were going to break the ball joints on my vehicle should you then proceed with the coil spring replacements.

 

I was then advised that they didn't want to do both sides, which is normally the recommended procedure when dealing with suspension on a vehicle.

 

I had my doubts when visiting you today as the mechanic stated that there was only two mechanics working that day.

 

I would be intrigued to know how my drive shaft became damaged beyond repair. I suspect it to be down to negligence.

 

Surely it is a matter of compressing the coil, removing the top and bottom bolts and removing the strut and spring, how on earth did the drive shaft get damaged?

 

My original phone quote on Friday was £110 and today it has gone up to £250, the increase I suspect is down to me having to replace parts that your staff informed me they are going to damage in order to replace my coil springs.

:mad2:

 

Please contact me to discuss

 

I know I have probably oversimplified the removal of a coils spring but they are the "experts" and will do this almost on a daily basis.

 

According to Kwik Fits website this is a "Suspension Specialist" depot which is why I took it there in the first place..

Edited by Iserlohner
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Today I rang Kwik Fit customer services

 

The end result they put me i'm touch with the depot manager

 

He told me the £110 I was originally quoted was for a single spring.. If you google a spring for a ford Mondeo it should be £45 approx each

 

He also said the £250 was for a single side!

 

Do they think I am stupid?

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Message sent to Kwik Fit Customer Services 14/03/2012

 

My car is currently in the Kitts Green Kwik Fit in Birmingham.

 

It went in with a broken front nearside coil spring.

 

So far your mechanics have managed to make my car totally unroadworthy by breaking the drive shaft.

 

I am guessing that your guys despite your adverts stating that you do Ford repairs aren't actually competent working on Fords.

 

I have had a sheepish phone call today stating that you (kwik fit) were having difficulties changing the coil spring and that you were worried that you were going to break the ball joints on my vehicle should you then proceed with the coil spring replacements.

 

I was then advised that they didn't want to do both sides, which is normally the recommended procedure when dealing with suspension on a vehicle.

 

I had my doubts when visiting you today as the mechanic stated that there was only two mechanics working that day.

 

I would be intrigued to know how my drive shaft became damaged beyond repair. I suspect it to be down to negligence.

 

Surely it is a matter of compressing the coil, removing the top and bottom bolts and removing the strut and spring, how on earth did the drive shaft get damaged?

 

My original phone quote on Friday was £110 and today it has gone up to £250, the increase I suspect is down to me having to replace parts that your staff informed me they are going to damage in order to replace my coil springs.

:mad2:

 

Please contact me to discuss

 

I know I have probably oversimplified the removal of a coils spring but they are the "experts" and will do this almost on a daily basis.

 

According to Kwik Fits website this is a "Suspension Specialist" depot which is why I took it there in the first place..

 

 

Hi

 

Sorry to hear of your experience, we would like to discuss this further with you.

Would it be possible to inbox me your contact details so that someone here at headoffice can get in touch?

 

Thanks in advance

Andy

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After contacting head office today everything has been rectified at the cost of 2 Coil Springs at £73 each

 

The total cost after the damage to my drive shaft would have been £492

 

I have to take the car back in a couple of weeks to get the tracking done (for free) once the new springs get to their normal rest condition

 

My dad was the manager at Kwik Fit when you opened up in Roseville Road in Leeds during the "bad" days of Kwik Fit, I helped out in the workshop on your opening weekend

 

I then became an Electro-Mechanical Engineer and I have a good idea mechanically what is needed on a vehicle and what isn't

 

This experience with Kwik fit has been my first bad experience and I must admit it has dented my confidence in using Kwik Fit,

 

What could have been done better?

 

  • Keep the story the same,
     
  • if there are difficulties tell me don't wait until everything has gone pear shaped,
     
  • keep the customer informed
     
  • Be honest with the time and cost quotes, to me an over estimate followed by a lower bill is better than a cheap quote that then triples

 

My car is my workhorse and to be without it for two working days is totally unacceptable, as a self-employed contractor I cannot afford to be off the road

 

I must say thanks to the Kwik Fit Manager Joe Singh, who ensured that my car was ready tonight, Joe has probably had a day from hell sorting out my motor as the mechanic who dealt with it wasn't back in today

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  • 3 months later...

Another Complaint to Kwik Fit 05/07/2012

 

Hello,

 

I am exceptionally dissatisfied with the work, carried out by the Birmingham Kitts Green Branch.

 

So far I have had 4 New tyres fitted from there one of which won't hold pressure.

 

I also had my front disc brakes replaced during which my drive shaft was broken and replaced (at Kwik Fits expense)

 

I have now got a squeak from the front offside disk which is gouged and scored, making me wonder what has happened as the front near side is completely smooth as you would expect on a new set of disk brakes.

 

When I took my car back for retracking my reception at Kitts Green was hostile to say the least.

 

The tracking was not carried out satisfactorily as the steering wheel is no longer level

 

In addition imagine my surprise when my car recently under went an MOT and I got a caution on my drive shaft boot.

 

Please contact me ASAP to discuss

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Today I rang Kwik Fit customer services

 

The end result they put me i'm touch with the depot manager

 

He told me the £110 I was originally quoted was for a single spring.. If you google a spring for a ford Mondeo it should be £45 approx each

 

He also said the £250 was for a single side!

 

Do they think I am stupid?

 

Yes, or maybe not so much you stupid, they think themselves clever,.

 

After contacting head office today everything has been rectified at the cost of 2 Coil Springs at £73 each

 

The total cost after the damage to my drive shaft would have been £492

 

I have to take the car back in a couple of weeks to get the tracking done (for free) once the new springs get to their normal rest condition

 

My dad was the manager at Kwik Fit when you opened up in Roseville Road in Leeds during the "bad" days of Kwik Fit, I helped out in the workshop on your opening weekend

 

I then became an Electro-Mechanical Engineer and I have a good idea mechanically what is needed on a vehicle and what isn't

 

This experience with Kwik fit has been my first bad experience and I must admit it has dented my confidence in using Kwik Fit,

 

What could have been done better?

 

  • Keep the story the same,
     
  • if there are difficulties tell me don't wait until everything has gone pear shaped,
     
  • keep the customer informed
     
  • Be honest with the time and cost quotes, to me an over estimate followed by a lower bill is better than a cheap quote that then triples

My car is my workhorse and to be without it for two working days is totally unacceptable, as a self-employed contractor I cannot afford to be off the road

 

I must say thanks to the Kwik Fit Manager Joe Singh, who ensured that my car was ready tonight, Joe has probably had a day from hell sorting out my motor as the mechanic who dealt with it wasn't back in today

 

It would seem that the bad days never move on.

 

I would think 'broke' is the wrong word for the driveshaft, but to have damaged it beyond use shows exactly how 'amateur' they are.

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Another Complaint to Kwik Fit 05/07/2012

 

Hello,

 

I am exceptionally dissatisfied with the work, carried out by the Birmingham Kitts Green Branch.

 

So far I have had 4 New tyres fitted from there one of which won't hold pressure.

 

I also had my front disc brakes replaced during which my drive shaft was broken and replaced (at Kwik Fits expense)

 

I have now got a squeak from the front offside disk which is gouged and scored, making me wonder what has happened as the front near side is completely smooth as you would expect on a new set of disk brakes.

 

When I took my car back for retracking my reception at Kitts Green was hostile to say the least.

 

The tracking was not carried out satisfactorily as the steering wheel is no longer level

 

In addition imagine my surprise when my car recently under went an MOT and I got a caution on my drive shaft boot.

 

Please contact me ASAP to discuss

 

Hi, thanks for contacting us here. Please message us your phone number and we'll call you. We're very concerned to read your comments above and would like to speak to you directly. Thanks, Andy

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Obviously we will be interested to see the outcome. Please keep us posted Iserlohner.

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

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  • 4 months later...

Kwik Fit may I ask why you answer other peoples issues in these forums but I have a thread and answered in another thread about you plus emailing you a million times over plus letters and you STILL ignore me??! I'm totally frustrated now with no contact from you! STOP ignoring me and provide me with a solution for my issue with you!

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Kwik Fit may I ask why you answer other peoples issues in these forums but I have a thread and answered in another thread about you plus emailing you a million times over plus letters and you STILL ignore me??! I'm totally frustrated now with no contact from you! STOP ignoring me and provide me with a solution for my issue with you!

 

Can you post a link to your thread so we can see what the issue is?

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

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It won't let me post a link as I've only ever done 6 posts? It's the one called KwikFit Major Issues and being Ignored under Garage Services. x

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?370219-Kwik-Fit-Major-Issues-and-being-Ignored&p=4026408&highlight=#post4026408

 

:)

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Kwik Fit may I ask why you answer other peoples issues in these forums but I have a thread and answered in another thread about you plus emailing you a million times over plus letters and you STILL ignore me??! I'm totally frustrated now with no contact from you! STOP ignoring me and provide me with a solution for my issue with you!

 

Sorry to hear that, Kim,

could you PM us your email address or your phone number? My webcare email address is here: kwikfitwebcare @ kwik-fit.com - did you use this one for your email? I've got nothing from you...

Please let me know,

 

Kind regards,

Andy

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Hi Andy,

 

Thanks for your reply but we already spoke to your area manager about it who advised us Kwik Fit wouldn't do anything after several phone calls with him/customer services and that we should just go to the small claims court if we want our money back as Kwik Fit didn't want to know.

 

We spoke to citizens advice and some other sources who advised with our evidence we had a extremely strong case so the claim was issued Monday by the court so there's not much more to say on this forum.

 

We sent emails to the address above you supplied plus the main customer service email address plus rang/sent letters etc so it's 'odd' how they never got through. The claim has been issued and we await our money back.

 

Thanks,

Kim

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It's just as well you aren't doing this through the advisor on here. When people are asked to contact KF, they are never heard from again. I think they dump you in the deep freeze or a big pit to keep you quiet, so you have had a narrow escape. :D

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Ah there's nothing they can do to keep me quiet! :razz: Although I think you might have a point about the pit :wink: It's amazing though when you speak to people how many people have had bad experiences with them- it's scary!! x

 

Hi Kim,

 

I've just received a confirmation from the CS team that a letter has been posted to the address on your receipt on the 30th October. Have you received it?

From your comments above it appears that you haven't... we can re-send again, but please let us know your postal address.

 

 

Kind regards,

Andy

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Hi Andy,

 

No we never received a letter back to our three letters sent to you or any replies to the four/five emails sent to different email addresses including the one above and no information over the phone. That's one black hole for upset customer communication you have there at head office.

 

As for our address, it'll be on the court issued claim so if you want to send us a cheque etc for the money I suggest you take the address from there otherwise there is nothing more to communicate about.

 

Kim

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Andrew,

 

We received your letter today but rather than send a email or letter which will never be seen again I'm writing the reply on here so I know you see it. First of all your excuse of sending the letter to a Mr Johnson instead of myself as he was on the receipt for work was awful, Mr Johnson is my partner and lives at the same address so I fail to see how that would stop the letter getting to us? Second of all my name plus address was on all correspondence so not overly sure why you got his name off the receipt?!

 

Right to the letter, so I wanted to check first of all you had the right couple. In the letter you say you did the work 'according to the MOT failure sheet' we presented. OK will this is news to us we have all our MOT sheets ever and we have never had any failure on the roll bar, CV boot etc plus the fact the car was MOT about a week ago since Nov 2011 so how you got that info I have no idea.

 

Also Simon was the guy who Mr Johnson spoke to who told us quite a different story to your letter. The one who advised small claims so no we won't be phoning him for more lies thanks.

 

We took the car in with the noise and drove out with the noise. The car was driven out at around 5 and my partner had to collect me from work, we we're going to take it back the next morning because by that point we were advised you we're shutting but I thought to myself...you know what it's my car, I've heard bad things since I mention KwikFt had our car....I'll get a second opinion. SO less than 12 hours later at 8:30am Pro Tyre were checking the car and told me you had completed the work wrong and also missed the broken roll bar which you could NEVER have missed as its right next to what you 'fixed'. Never mind the fact you gave our car back broken without test driving it first which is awful. Which by the way loved Simons statement of 'trusting his boys and they would never give it back untested'. Well they did it made a bad nosie going in, was still doing when it came out. It's not rocket science- they lied.

 

Pro-tyre did fit different parts to what you did as you didn't fix the problem!! You carried out unneeded work! You also ignored a broken roll-bar which is pretty dangerous but yes of course you told us to come back then you could fix that and bag more money! Excellent for you guys!

 

Now, I've had my letter through which informs me you have until the 1st Dec to give us our money back or we go to court. We now have in writting your lie and all our proof so in fact anyone can see more than ever your lying.

 

Do what's right for once, stop lying and return our money. Sorry but we're not going away and taking your lie upon lie.

 

Oh and you can reply on here with some more lies etc if you feel but you won't hear from us again now, your letter only helped us to prove our case. Thanks.

 

Look forward to receiving our money rightfully back.

 

Kim Fairbanks and Mr Johnson

 

P.s You put Twitter on your letter as our point of contact....this isn't Twitter I'm afraid, your as bad with your social websites as you are car parts.

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