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    • Hey hello, so as a reminder this is what I sent added in the (via Payplan bit):   "I refer to your letter regarding dated 20th January 2021 stating that the debt wasn’t statute barred on the basis that payment was made via payplan in August 2012 towards this debt.   I believe that the debt was statute barred before any payment was made and if payments were made to the debt it still doesn’t unbar a statute barred debt. I will await your response."   This is the letter dated 25 Feb they sent back which I just received, I didn't scan as its only a couple of lines and quick this way:   "We refer to our previous correspondence and note that we have not received your completed financial statement.   It is in your interest to provide us with enough information to accurately assess your circumstances, therefore if you have difficulty completing the form, please contact us on xxxx at your earliest convenience or seek independent advice from one of the organization listed overleaf."   I just checked if the letter I sent and it was received and signed for on 17/02.   Wonder if its a good sign, that unlike all the other letters I have received from them this doesn't have some sort of threat of action in a certain time frame.    Cheers     
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    • Thanks. Sound advice again. I will tread carefully.    I have checked the first correspondence that they sent to me and there is no sign of an offer of a speed awareness course, I do remember being offered one a good few years ago but did not take that up at the time. That may be the reason for it not being offered again.     Looks like my only option now is to shut up and pay up.    Thanks for your input which is much appreeciated.    
    • Just about and card or loan clamform thread here You agree to mediation until the actual call on the day If by then you still dont have enough info to make an informed decision..you say no.   3 copies n180.  1 wit you
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Anyone claimed against NTL?


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Question in the title really! I've noticed a few charges, just wonder if anyone has claimed against them.

HSBC - Received offer for 3621, accepted confidentiality crossed out. Money in bank 10/10/06!

 

Barclaycard - 180.00 LBA sent 5/10/2006

72.00 offered, rejected.

 

MBNA - S.A.R sent 13/9/2006 :idea:

 

Mint - 244.00 prelim sent 30/9/2006

 

Dorothy Perkins and GE money - S.A.R sent 30/9/2006

 

Simpley BE - S.A.R sent 30/9/2006

 

What I say is of my own opinion. Seek professional legal advice if need be.

 

If I have helped, tip the scales! Thank you x :)

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No, but I'm going to...

Non direct debit handling charge

Late payment charge

Service disconnection (not had one but I know they charge £20 for flicking a switch etc....

Let us know if you do!

;) Boobaby

Please hit the scales if you think I've helped!

Please note that advice given is purely my opinion and should be treated as such.

FAQ’s

http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/

HSBC Claim - August 2006 £2,700 paid November 2006

Halifax Claim - August 2006 £4,100 paid December 2006

GE Capital - August 2006 - settled

Log Book Loans - August 2007 - sorted

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I've got a few late payment charges, didn't realise I could claim for the non DD charge too!

HSBC - Received offer for 3621, accepted confidentiality crossed out. Money in bank 10/10/06!

 

Barclaycard - 180.00 LBA sent 5/10/2006

72.00 offered, rejected.

 

MBNA - S.A.R sent 13/9/2006 :idea:

 

Mint - 244.00 prelim sent 30/9/2006

 

Dorothy Perkins and GE money - S.A.R sent 30/9/2006

 

Simpley BE - S.A.R sent 30/9/2006

 

What I say is of my own opinion. Seek professional legal advice if need be.

 

If I have helped, tip the scales! Thank you x :)

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Worth a try, why should they charge for something that they're not even doing i.e. - not collecting a DD?

My feelings anyway?

;) Boobaby

Please hit the scales if you think I've helped!

Please note that advice given is purely my opinion and should be treated as such.

FAQ’s

http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/

HSBC Claim - August 2006 £2,700 paid November 2006

Halifax Claim - August 2006 £4,100 paid December 2006

GE Capital - August 2006 - settled

Log Book Loans - August 2007 - sorted

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Very true, very true! I'm going to phone them tomorrow, see if they will send my statements out without me having to write to them!

HSBC - Received offer for 3621, accepted confidentiality crossed out. Money in bank 10/10/06!

 

Barclaycard - 180.00 LBA sent 5/10/2006

72.00 offered, rejected.

 

MBNA - S.A.R sent 13/9/2006 :idea:

 

Mint - 244.00 prelim sent 30/9/2006

 

Dorothy Perkins and GE money - S.A.R sent 30/9/2006

 

Simpley BE - S.A.R sent 30/9/2006

 

What I say is of my own opinion. Seek professional legal advice if need be.

 

If I have helped, tip the scales! Thank you x :)

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Boo i'm not sure about claiming the non dd charge at present!

I have however drafted a letter to the OFT complaining of this very thing, maybe if enough of us wrote in they might sit up and take notice eh?

I QUESTION THEREFORE I AM!! [sIGPIC][/sIGPIC]

 

Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

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Boo i'm not sure about claiming the non dd charge at present!

I have however drafted a letter to the OFT complaining of this very thing, maybe if enough of us wrote in they might sit up and take notice eh?

Thanks Cillitbanger wasn't sure about that particular charge that's why I put "my opinion". My reasoning behind that thought was the basis on which this site works up i.e. disproportionate charges! Why should NT(hel)L charge £2.00 every bill (monthly) for something they've NOT done, not even sent a letter.

 

I have set up a DD with NTL three times this year.

 

1. They went into my account twice in the one month and took the same amount twice! - cancelled

2. Set it up again thinking they're not going to make the same mistake! I was right but they made another instead. Did not take DD as they'd told me my bank had cancelled the DD before it had been set up!!!! (spoke with my bank who asked why would they do this?)

3. Set it up again last month - did not take it, had no record of it, then started bombarding me with phone calls about unpaid bill etc....

They are such a nightmare to deal with.

I had a bill last month for £95.00!!!!!!!!! I never use the phone, yet I have £43 worth of calls to an 0901 number on the one night I was home alone and it was after 1.00 in the morning!! I have spoken with them and they've told me they've checked the line - no fault and they've sent out an engineer still no fault! Therefore I have to pay the bill, surely this can't be right?

;) Boobaby

Please hit the scales if you think I've helped!

Please note that advice given is purely my opinion and should be treated as such.

FAQ’s

http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/

HSBC Claim - August 2006 £2,700 paid November 2006

Halifax Claim - August 2006 £4,100 paid December 2006

GE Capital - August 2006 - settled

Log Book Loans - August 2007 - sorted

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What may be a better way fo delaign with NTL is not going down the claims route, i say this based on my experince where i ended up owing them around £100.00.

I rang to challenge their claim about the bill, told them i would pay and was closing my account for Tv phone and broadband.

Within 15 minutes they paid my bill, reduced my broadband package costs by 50% fro the next 6 months and will be looking at reducing the TV package costs in order to keep me as a customer.

Sometimes it is better to attempt to work out an agreement with them informally then go down the big stick route if needs be

I love the smell of banks coughing up refunds early in the morning

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I had trouble with NTL when I moved. As it was a council exchange I could not give them one month's notice to cancel but they wanted the month's payment. They kept sending me bills and I refused to pay.

 

I then received a letter stating they were going to issue in Court, I said "go ahead, be my guest". They didnt issue and they have stopped pestering me

 

Carol

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

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Actually its £4 they charge you now.

Just for the privillage of YOU going to bank and paying the bill. They do NOTHING. It lands in their account and maybe they get charged 50p for a deposit in a business account!

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Still umming and Ahing about this one. I might wait and see what happens with my other claims first!

HSBC - Received offer for 3621, accepted confidentiality crossed out. Money in bank 10/10/06!

 

Barclaycard - 180.00 LBA sent 5/10/2006

72.00 offered, rejected.

 

MBNA - S.A.R sent 13/9/2006 :idea:

 

Mint - 244.00 prelim sent 30/9/2006

 

Dorothy Perkins and GE money - S.A.R sent 30/9/2006

 

Simpley BE - S.A.R sent 30/9/2006

 

What I say is of my own opinion. Seek professional legal advice if need be.

 

If I have helped, tip the scales! Thank you x :)

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Just came across this. I've had problems with NTL and had to cancel my direct debit as they were alwways overcharging me so now they add more fees each month for Non direct debit handling charges (£4 a month) and Late payment charges back.

 

I've send in a Prelim letter to NTL asking for it all back. Will update when i hear.

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