Do you get the feeling NW are making every effort to delay/hijack peoples claims??

[cheddar]

There just seems to be so many problems with peoples claim againt this bank, undoubtedly all of them will delay by writing the standard letters back or saying they will get back to you in 14 days or whatever.

 

But with Natwest it seems to be every single aspect:

 

You send your DPA request and cheque rather than getting all DPA details, they send you a letter saying you can have statements for £5 or DPA for £10, so you have to write back asking for DPA

 

They send you bank statements instead and don't cash your cheque, making it so you have to contact them again

 

The bank statements are sent in packaging NOT designed to hold them, delaying them in mail or delaying the whole thing if some sheets are missing

 

Often the statement (as mine and others will tell you) have duplicated sheets mixed up in them. Out of a couple of hundred sheets about 30 were duplicates and could have made it so I made lots of mistakes whilst adding up.

 

This is before any real chasing starts, it makes you wonder if they are doing all that on purpose.......................

[fallen404]

Hmmm...should be sending out my DPA request thing tomorrow. Do you reckon it'd be worth my while sending them a cheque for £15 and saying I'd like both statements and the SAR/DPA transaction listings?

[paulson1985]

good idea that will baffle them.

 

we all need to stay (if we can) one step ahead of them they are getting crafty

well so will we.

[Guy]

HI,

 

I had no problems getting the statements however there were a considerable number of duplicates ensuring that i had to re-do the spreadsheet a few times.

I have filed my claim and they have acknowledged saying they will defend. Now the OFT has made thier announcement we'll see what they do next.

I have noticed that Natwest havent appeared in the litigation section very often (twice i think including mine) is this because they are dragging out the process? they do seem to tough it out more than the others.

 

Still i will get it all back in the end.

[cheddar]

Hmmm...should be sending out my DPA request thing tomorrow. Do you reckon it'd be worth my while sending them a cheque for £15 and saying I'd like both statements and the SAR/DPA transaction listings?

 

No I wouldn't do that as they have a duty to provide you with a list of all transcations or statements as part of your DPA anyway, the DPA also ensures you have details of any manual intervention etc

[rbrears]

Yes and they seem to be defending claims too, although yet to see if they actually take that defence before a judge.

 

They certainly delay as long as possible. My DPA request was complied with late - requested 18.2 and got the statements 12.4 - a huge bundle (4 accounts worth) in one thin brown envelope that had burst - whole lot were left outside my front door in a clear post office bag taped up at the top! Nice customer confidentiality !!

 

Also there were loads of duplicates in the bundle.

[podgydad]

HI,

 

I had no problems getting the statements however there were a considerable number of duplicates ensuring that i had to re-do the spreadsheet a few times.

I have filed my claim and they have acknowledged saying they will defend. Now the OFT has made thier announcement we'll see what they do next.

I have noticed that Natwest havent appeared in the litigation section very often (twice i think including mine) is this because they are dragging out the process? they do seem to tough it out more than the others.

 

Still i will get it all back in the end.

 

I think one of the reasons you are not seeing many results in the litigation section, is because Natwest are making their offers on the basis that you enter in to a confidentiality agreement not to disclose details of the settlement. I'm guessing many people will agree to this, not me though, I'll take it to court before I sign an NDA, unless of course they offer me a LOT of money

[Bookworm]

They have until 3/5 to enter a defence in my claim, and I'm convinced they'll delay as long as they can... Fine by me, some of those charges are 6 year old and piling more interest by the day...

 

I had lots of duplicate statements too, makes you wonder how accidental that is...

[Neo]

What is the worst that could happen to me if I signed their confidentiality agreement and then told everyone?

[fallen404]

I think I may have to record the arrival of my statements on mp4, just to get a record of the state and confusion they seem to arrive in.

[Bookworm]

What is the worst that could happen to me if I signed their confidentiality agreement and then told everyone?

 

They could sue your a**e off for breach of confidentiality agreement, which could cost you big time.

 

If you don't want to keep quiet, don't sign. It is legally binding.

[cheddar]

This topic was closed on 03/07/19.

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