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    • Hi.   Could you let us have the information requested in the forum sticky please? This will help us to advise you. In the meantime don't worry too much about this.     HB  
    • So last August my girlfriend went to Legoland with the kids (4 & 8) and her mum and then went to Pizza Express in Windsor. They parked at Castle Car Park.    They paid to park and went to eat. They were then a few minutes late back. There was already an attendant issuing a ticket. The attendant then waited until my girlfriend was over ten minutes late to issue the ticket despite her being there well within any grace period.   My girlfriend appealed to Ultimate Customer Solutions end of August but did not receive a response (they later said they emailed a rejection which my girlfriend never received until it was resent). Then in August she received the first debt collection letter. Then my girlfriend was advised to respond to UCS requesting an Subject Access Request (SAR) which they have not ever acknowledged or responded to.    So then we thought they had gone away until we received a letter from CSB solicitors (same address as UCS) advising they would be beginning court proceedings against my girlfriend. I told my girlfriend to complain that they haven't responded to any of our requests so she called the number of UCS and was basically accused of being rude to the t*** at the end of the phone. She wasn't but he wasn't very helpful and said they had responded to the appeal and sent it again. This was on the 16th January 2020.    On the 29th Jan this was sent after another chase to the solicitors:   I have reported UK Parkings ltd to the ICO as they are in beach of GDPR having ignored my SAR request. Further to this I was not notified that my initial appeal had been rejected and therefore cannot further appeal in a standard way and therefore I am awaiting further advice for ways to appeal against this unfair PCN.   As it stands should you decide to further contact me in regards to this matter without good cause I shall be seeking legal advice as per my statutory rights.   My girlfriend then received another letter from UCS threatening debt collectors (I told her not to worry about this) and so she wrote to the solicitors asking for an update:   Email dated 21/02/2020 I am writing to you regarding my email sent on 29th January, below. I still have not received a response from you and I left a voicemail for a solicitor to call me from CSB Solicitors, which I have also not received. I would like to speak to a solicitor regarding this PCN.   The solicitor responded via email the following: Dear Madam,   Thank you for your email.   Following your email below, we reverted this matter back to our Client for their instructions. We will only be able to respond more fully once these are received.   At this stage we have no further instructions other than to send out a letter to you dated 16 January 2020.   We hope to be able to respond more fully once these are received.   Yours faithfully,   Solicitor   So UCS are not actually doing anything they should do but nobody we have complained to has actually come back to us so not sure where to take this because I don't have time for court and I would rather just have someone take the (insert appropriate word here) to task on these unbelievably poor practices!   Any advice on next steps?   Thanks    
    • Hi Sneezer and thanks for your Site Donation which is much needed and much appreciated.   The info from the "Solicitor" makes sense if you were complaining about how CRS came to have your contact details. However, this is not relevant to your case. You didn't cancel properly and carried on paying for a gym you didn't use.   For the future, see the Guide here about how to cancel a contract properly and avoid trouble - https://www.consumeractiongroup.co.uk/topic/383678-cancelling-your-gym-agreement-get-it-right/     Come back anytime to update us but don't worry about CRS or anyone else who makes demands. Let us know if you need more for advice and reassurance.    
    • They were communicating with lawyers associated to me too   They can’t serve a SD on your lawyers, only you.   As I said earlier - the lawyer stopped communicating  around the date on the SD they incorrectly served.  And the bank told me the receiver was now handling things and not to deal with them anymore.   The receiver never asked me where I was.  But he did email and I did reply or he did get auto reply.   Since I did have email communication with them - I don't think they could say they did everything possible to find me,  All they had to do was ask!  And then we could have discussed the situation.    It almost is the reverse - they did nothing to try find me.  And if a PI is employed to do surveillance then he must have realised only one person - the wrong one - lived at the  wrong address.   Does anyone have any info re post #26 and #28 above?   The property is being marketed for sale and the receiver is negotiating offers, so there was no reason for me to expect bank/ lawyers to be trying to locate me to serve any papers.      Surely any loss to them has to be proven upon an agreed sale.  It hasn't sold yet,   They may still get a high enough offer to prevent any large debt?  There could then be a different discussion re terms of repayment?   So I was not expecting anyone to be trying to find me!   But this is a bit of a digression from what  should I be doing NOW? Should I send them an SAR?  If they do intend to serve me correctly this would be useful, yes?   I am sure they have added all sorts of unnecessary costs to the debt that could be challenged?   Also there is a question over if they even had a valid notice of assignment?  They would have to produce that in the SAR wouldn't they?   This was a real query for me ages ago but it never got pursued legally.
    • Expect them to bring up every communication and claim that you’ve been dodging them / not providing them with an address to serve to.......
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It was tempting ;) but on a serious note, is it true that you can't put paragraphs in until reaching x-amount of posts? Or not.

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I don't think this company would get away with it going to court is risky for them as the computer could have been infected. also they may get sued themselves i hope you get this sorted out i think its hard to prove it was you even if it was

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It was tempting ;) but on a serious note, is it true that you can't put paragraphs in until reaching x-amount of posts? Or not.

 

if your post comes up without the spaces etc you put

and it was a copy n paste jobbie from what you have typed in another window [whatever the program]

 

then hit the coloured AAA icon top left of any msg box

and re paste it.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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I don't think this company would get away with it going to court is risky for them as the computer could have been infected. also they may get sued themselves i hope you get this sorted out i think its hard to prove it was you even if it was

 

 

and anyone with a BT hub has free Wi-Fi from it too!!

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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I don't think this company would get away with it going to court is risky for them as the computer could have been infected. also they may get sued themselves i hope you get this sorted out i think its hard to prove it was you even if it was
They're relying on people incriminating themselves. In fact I doubt that they will bother with those who ignore their letter of claim but best to have everything covered and put them on the back foot from the start.

 

What I do find interesting, In the ACS [problem] at least we had the opportunity to report Crossley's activities to the regulatory bodies who got him struck off as a solicitor for 2 years. This latest [problem] is being operated privately so no one to complain to.

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rhino666 - I have just sent you a private message - would you please have a look and respond :)


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They're relying on people incriminating themselves. In fact I doubt that they will bother with those who ignore their letter of claim but best to have everything covered and put them on the back foot from the start.

 

What I do find interesting, In the ACS [problem] at least we had the opportunity to report Crossley's activities to the regulatory bodies who got him struck off as a solicitor for 2 years. This latest [problem] is being operated privately so no one to complain to.

 

Good one.

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Help!

A response , but not the one I wanted. AND a without prejudice letter. Can I refuse these ?

Edited by rhino666

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I think in these situations, you would wise not to get into correspondence 'ping pong'. Otherwise the risk is that they will pick on you to take to court. If you have evidence that can be used to totally refute their allegations, then that would be a totally different matter. Without such evidence, I cannot see the point in replying.

 

They will pick on a few people at some stage to take to court. I think this is what has happened before, when the accusation was that the letters were just part of a speculative invoice process.


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Can I refuse without prejudice letters ?

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Can I refuse without prejudice letters ?

 

Why would you want to. They don't count in regard to any court process, so it is as if they never existed. Therefore even better reason to ignore them. You have already written to them to dispute their original allegation. I would leave it at that.

 

As advised earlier, I suspect that they will pick on people who engage in letter ping pong with them.


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The problem I have here is that supplying this info can only be done if the matter is taken to court because it would involve tell GEIL where I was and which which hospital patients I was attending away from hospital premises.

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ignore them

 

why are you even giving tem the time of day.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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The problem I have here is that supplying this info can only be done if the matter is taken to court because it would involve tell GEIL where I was and which which hospital patients I was attending away from hospital premises.

 

You don't have to tell GEIl anything. If you want to respond, you could just say that as a Healthcare professional, you have a legal duty to maintain patient confidentiality and would be able to supply a Judge in confidence of evidence that showed that you were not at home, at the time of the alleged download of copyrighted materials.

 

In any court hearing, you would be able to show a Judge the information for their satisfaction and the claimant would not get to see it.


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Am I the only person being put through this ???

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"ignore them

 

why are you even giving tem the time of day"

 

I have to. I can do without court and not paying these monkeys money for nothing.

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They have funding arrangements with the other companies yet they're complaining about a film that isn't even there's when a judge has said they can only take people to court for their own films. So how is this even possible to get this far.

 

In July 2012, the High Court ruled that Golden Eye would only be granted access to data in relation to Ben Dover Production films, not the titles by twelve other production companies that Golden Eye were acting on behalf

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Amazing how £350 can make it all go away:lol:

 

Regards

 

Andy


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att unapproved

 

at least page 3 shown all your details & login.

 

.........

 

who said you've got to pay these fleecers?

 

end of letter tennis

 

you've sent one letter

 

that's enough.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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I guess some people have already saved the .pdfs before unapproval?

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I personally would not respond. The letters look like templates with one or two customised paragraphs. There is not much point playing letter tennis and I think the risk of them actually issuing court proceedings is low.


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no

no views I checked you are safe

dx


please don't hit Quote...just type we know what we said earlier..

 

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I wouldn't worry about their letter, it's designed to frighten you into giving away your hard earned - unfortunetly many will and the reason they continue this profitable [problem].

 

I see that they have made reference to YOU doing the uploads. What proof other than some IP logs have they got to identify it was actually YOU - none whatsoever! They have your letter of denial and despite your request they have failed to provide anything in support of their contention that it was YOU. If they're stupid enough to even try it on they will need to produce all the evidence - and I don't think because you're the bill payer so therefore it must be you will cut the mustard with any judge.

 

They know the score so no need to waste anymore time on them. If you still feel the need that you have to respond I'd go with something along the lines of:

 

Dear Sirs

 

I write further to your letter dated ............ I note that you have not provided any further evidence to support your allegations of Copyright Infringement, and have merely reasserted the allegations of your initial Letter of Claim dated ............

 

I refer you to my letter dated ............. in which I denied ANY offence under Sections 16(1)(d) and 20 of the Copyright, Designs and Patents Act 1988. Once again, I vehemently deny committing any offence under the aforementioned Act, or authorising any person to commit any such offence.

 

I feel it prudent to advise you that your continuing threat of court action in this matter is tantamount to harassment, and I reserve the right to address this matter through any means available to me. I put you on notice that I have shared my concerns regarding your procedures with all relavent authorities.

 

Please note that should this matter proceed to Court, I will be seeking to fully recover any and all costs to the maximum permitted by the Civil Procedure Rules.

 

The signature of the undersigned confirms the statement provided to be accurate and legally binding under the terms required by pre-action protocol in Civil Law.

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