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    • A couple days ago i started to receive emails from JD Williams all with orders i did not make totalling £450 , two orders with my address listed and another two with a womans name and address in lodnon ( im from wales ) , ,when i received the cofirmation order emails i logged into my account and everything was as it should be (no pending orders)  so thought it was a typical junk/scam email, when i received another order through my email it was bugging me so i used the same email as the username and a very old password and it logged me into a old account i never knew existed , this is the account the orders were made through.the items were already dispatched so it was to late to cancel , i contacted jdwilliams and they put a fraud marker on my account and told me to email jd willimams fraud team ( waiting for a response 4 days later)  i tracked the hermes delivery today and the items were left on the fraudsters doorstep with a picture taken from hermes for proof of delivery , im very worried  and dont know what to do , should i contact the police or wait for a response from the investigations team?     Any advice would be greatly appreciated   Thanks
    • I would deal with this the same as I deal with the Parking People.    1. Get stroppy - fight for your money back. 2. Tell the debt collectors - this is harassment - and charge them £196 every time they write to you. 3. Court action for the return of your funds.   Or write off what you've paid and accept the lesson on the chin - but maintain the issue with the debt collectors if they pursue.    These people are utter [Insert Your Own Words Here]   Richard (Nobby)    PS Oh and edit the post to put some space in the post if you can.     
    • Hello and thank you for the detailed answer.   I have checked that website. The MPRN matches with my bill and the gas supplier appears as EON. Then, out of curiosity I checked my neighbour supplier. I know that they have the electricity with EON based on their smart meter, but their gas supplier is British Gas. I do not know how frequent it is to have different suppliers. Either way, It seems like EON is supplying my flat (based on those numbers), but I still have doubts with regards to which one is my meter and whether I am right when thinking that I am using the wrong meter.   Any suggestions  from this point?       Hi! Thanks for the answer. I am afraid I will have to do it. I just want to be certain before going down that road. Additionally, how will they evaluate my consumption if there is no initial reading to estimate from?   Many thanks!!
    • Hi thanks for the reply and good point. Well after I run the HPI check, I read a lot and also came to know TAX is not transferable, so I went to the gov.uk web and paid the tax in full for the whole year. Since then, I tried to exhaust the web for any information related to this car and made a list of past owners (because I am not sure who holds the title with Moneybarn since Moneybarn will only declare a good faith title if I purchased the car from their customer). So in total there are 5 registered keepers/owners of the car  (incl. myself). From the service records I traced the first ever driver/owner, he said he returned the car to Mercedes, so it means he leased it and the car was registered with a lease/finance company. I could not get details from Keeper 2, but it seems he sold the car after 3 months. Keeper/owner-3 also no details but he sold the car after 12/13 months. Keeper/owner-4 is the seller I purchased the car from. Keeper/Owner-5 is myself.   I tried to trace more and more and used google tools as much as I could, and found out that the car was advertised on July 2020 and Aug-2020 by a car dealer in Sussex on Gumtree! And the car was sold by them on the 29 Aug 2020...so most likely it was sold to Keeper/Owner-4, from whom I purchased the car.   So I made a list of past owners and tried to identify who could hold the title with Moneybarn...after weighing in my assumptions and findings, I came to the conclusion that Keeper/Owner-4 may hold the title. And since the car was advertised by a car-dealer, then I assume they should have run an HPI check. Maybe, just maybe, Keeper/Owner-3 may have traded in his car at this dealer and the car dealer took the Mercedes in as p/x exchange.   So today, i will drive down to the car dealer in Sussex, and try to find out more. If Keeper/Owner holds the title, then I have a better chance to get a Good Faith title from Moneybarn. I never thought I would run into this nightmare but I am weighing down my options, if I have to loose the car, I will try to loose it royally and drive around EU before returning it in the most deplorable state I can.   But then again, if Keeper/Owner holds the title, and he does not default his payments to Moneybarn, can they still repossess the car?
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi Guys,

 

I know i've been stupid but I started this mess when I started my new job after losing my previous one and continued to roll them over. Just so you are aware I have no family (i'm 25) and my friends cannot loan me money so it is truly me against the world.

 

What I need help with is I have e-mailed Uncle Buck since the 21st Feb (the day my rollover was collected to let them know that I required a repayment plan. They stated they can only offer in exceptional circumstances for example a bereavement or loss of job, I thought I would try my luck and state that I had lot my job. They stated they required proof but I did not want to make something up as I was worried his could make things worse so I have been back and forth trying to convince them to allow me to pay in installments (25 emails in 3 weeks!!!) until a few days ago, I have now forwarded them a new template so hopefully that will work.

 

My current predicament is:-

 

  • Liquid Advance - 459

 

  • Uncle Buck - 325

 

  • txtloan - 320

 

  • 247 moneybox - 251.32

 

  • early payday loan - 240

 

  • mr lender - 260

 

  • 1 month loan - 325

 

  • cash genie - 260

 

  • payday uk - 312

 

  • payday express - 500

 

  • Wonga - 775

 

I must admit I originally sent the same email to all of them and after a bit of back and forth managed to convince 9/10 to repayment plans. EPDL want interest of £60 included in there payment plan and mr lender require £60 also, but as they have agreed to the plan I am happy with that, what I am not happy with is UNCLE F*CK not allowing me enter a repayment arrangement. I do not know what to do and if someone would like me to forward all correspondence I can. Also, I have copied both financial ombudsman and oft into the e-mails but they do not seem to care (Uncle Buck). They were also the final loan I took out.

 

Also I have a wonga loan......although there thieves I must admit they are easy to come to a payment arrangement with also and I will begin to start paying this in April....

 

So this is my predicament, it feels good to share and having looked through this forum for quite a while now I believe it truly is the best so thanks in advance for all the feedback.

 

Thanks :@)

Edited by acrasherkid
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This was the same email I sent to all of my creditors, surprisingly this worked for all except Uncle Buck

 

Hi

 

As a responsible lender I am sure you aware I have had my loan with

you guys now for a month, whilst I am able to defer my loan I am

no closer to paying this off. As my other lenders have acted very

reputably by allowing me to pay this off in instalments until cleared

(£100 a month) would yourselves be able to let me come to an

arrangement whereby I pay this off now in instalments rather than

keep rolling this over and keeping me in a cycle of debt?

 

I would really appreciate if you could try and let me know as this is

causing me a great deal of stress, my other loan providers have done so

thus saving me from this vicous circle of debt and I know at Uncle Buck

you do not want to keep your customers indebted. Please therefore take payment of

£100 a month from the 21st March until the debt is cleared, many thanks.

 

Kind Regards,

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This was Uncle Bucks first response:-

>>>>>> As advised yesterday via email without confirmation of the termination

>>>>>> of

>>>>>> your employment repayment options cannot be explored. Once the

>>>>>> required

>>>>>> document has been provided by yourself we can then look into options

>>>>>> available.

>>>>>>

>>>>>> The minimum payment required is the rollover fee of £75 you are free

>>>>>> to

>>>>>> make

>>>>>> any payment in addition to this to reduced your capital balance.

>>>>>>

>>>>>> Regards

>>>>>>

>>>>>> Uncle Buck

 

NEXT EMAIL

 

On 2/23/12, Collections wrote:

>>>> Provide the document required and your account will be assessed for

>>>> repayment options, again I would like to remind you that additional

>>>> payments

>>>> on top of the rollover fee will reduced your capital balance.

>>>> Regards

>>>> Uncle Buck

 

NEXT EMAIL

 

On 2/24/12, Collections wrote:

>>> We are not refusing the possibility of repayment options being explored

>>> but

>>> you have yet to provided the required document, once this has been

>>> received

>>> you will be informed of the repayment options available to yourself.

>>> Regards

>>> Uncle Buck

 

NEXT EMAIL

 

On 2/24/12, Collections wrote:

> You have advised us you are being made redundant, we only require a copy of

> the confirmation from your employer detailing your redundancy. We can accept

> a copy of any letter or email you would have received from your employer

> confirming you are being made redundant.

> Regards

> Uncle Buck

 

EMAIL ON MARCH 1ST (PREVIOUS EMAILS FOLLOWED SAME SUIT AS ABOVE EVEN THOUGH I MENTIONED TH EOFT AND HOW LENDERS SHOULD NOT ALLOW THE ROLLOVER OF LOANS MONTH AFTER MONTH

 

As we have previously advised repayment plans can only be offered in exceptional circumstances, you informed us initially you was due to be made redundant. We request confirmation of this so repayment options could be explored. As you no longer have the threat of redundancy your options are as follows:

1. You can pay back the loan in full

2. You can pay the rollover fee of £75 which delays payment of the full balance until your next payday, each request is assessed and the number of extensions are monitored. We do not recommended this option and should only be used when facing a temporary cash flow problems, if you require a longer term loan we suggest you seek a more appropriate product.

3. You can make the rollover fee of £75 plus any additional payment to reduce the loan amount.

 

Regards

Uncle Buck

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I sent them the folowing earlier afte reading an excellent post on here about someone else who had a similar probem with Wagedayadvance:-

Dear Sir / Madam,

 

I have found out that my bank have withdrawn my overdraft and applied all of my charges / interest to my account, which is now leaving me in an terrible financial situation.

 

I will not have any funds in my bank account for you to collect your payment to cover my loan, or pay any of my household bills as my wages which will be paid in on 21/03/12 will just cover the bank charges on my account. Please can you therefore with immediate effect, not attempt to take any payment from my bank account, either by Direct Debit or using my Visa Debit card details supplied as this will mean I will incur further charges from my bank and have even less money to enable repayment of my debts.

 

I would now at this point like to arrange a payment plan with you and freeze any further interest and charges going forward so I am able to pay off my debt with you as quickly as possible, contacting me either by letter, e-mail or on my personal mobile number only. Contacting me at work would cause me further distress and I would also class this as harassment as I do not wish to be contacted at any point regarding this debt whilst at work.

 

It is with great regret that I am having to ask for a repayment plan, but due to these unforeseen circumstances which have now effected my ability to repay the loan to you in one lump sum, I have no other alternatives available. I will have to contact all of the other companies who I pay by Direct Debit to arrange payment options with them also as this has left me totally penniless and I have no idea when I will be able to get back on track.

 

For my protection, and from a legal point of view, I would like to inform you of the following:

 

You have 3 methods of contacting me (letter, e-mail, personal mobile - which has voicemail enabled for messages to be left) which should be more than adequate for your company to communicate with me regarding the repayment of the loan. I have heard / read stories about people being constantly contacted when in my situation and I must inform you that I will be taking note of all methods of communication (times, dates etc) so to keep a record should I feel that I am being harassed or continually contacted, receive calls that are cancelled within a few seconds or receive automated voicemail messages asking me to contact you back. Please can you confirm that your company agrees to my preferred methods of contact and will not contact me whilst at work, either on my personal mobile telephone or work number.

 

I must inform you in the strongest manner that I do not wish to be contacted at my place of work at any point regarding this loan / debt as this could jeopardise my employment and therefore I would not have the monies to repay the loan to you. My work telephone number was only provided for you to confirm that I was employed and that my place of work had a working land line, and this is what you informed me when setting up the loan. My work environment is not a place for me to discuss personal finance matters, or arrange further more convenient times for us to discuss matters further if you cannot do this by letter or e-mail. I can only be contacted by telephone on my personal mobile number between 4pm and 9pm Monday to Friday. Any calls before 4pm will not be taken as I am at work, but voicemail messages can be left for me and I will contact you back at the earliest possible convenience, if this is not convenient for you, then a letter or an e-mail communication will have to be used. I expect not be contacted on any other number than my personal mobile number, and should I find this is happening then I will seek immediate legal advice as I have now given you prior notification regarding this.

 

I have no doubt that your company fully understands my situation and will adhere to Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997 whilst I am arranging repayment of the loan with yourselves, and throughout the duration of any repayment period. I am fully aware of the OFT Debt Collection Guidance and I will consider making a complaint about a company's behaviour under the guidance if it becomes apparent that you do not follow the legal guidelines and would have no other alternative than to seek legal advice. In particular section (2.2 g) 'Ignoring or disregarding debtors' legitimate wishes in respect of when and where to contact them, for example, shift workers who ask not to be telephoned during certain times of the day'.

 

I do hope however, that we can arrange a payment plan to alleviate the stress of my whole situation, and to also enable the repayment of the loan to your company as promptly as my finances will allow. I look forward to hearing from you and will help in any way I can to organise repayments with your company as soon as possible.

 

After contacting Trading Standards via Consumer Direct, I have also read and been made aware of CPUTR and will be following everything closely to ensure that your company follows the legislation set out. I look forward to speaking with you soon regarding setting up a payment plan to enable full and final settlement of my loan over the coming months.

 

Regards,

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So that is all the information, what should I do? please help

 

Worried and stressed

 

You've offered them ALL £100 per month?

It never rains but it pours...

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No im paying what I would in interest charges, so say 65 in interest im paying 70 but it's better than not paying any capital. The way I see it is £700 a month PURE interest or £700 of the debt in real terms, its just a shame I have to pay an extra £60 for both mr lender and epdl as they have added the £60 to the total. I am concerned most about Uncle Buck as they won't allow me to come to a payment arrangement

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How are you getting on with reporting - have you done this?

you must complain, complain, complain

even if this takes weeks and is frustrating stick with it

 

It is with sorrow I've never heard much good coming about UB so I guess this is a heads up

their another lender who if they can get hold of your cash will clear you in a blink

 

Have you done rule no. 1 and that is to change bank accounts - can you scrape the money together to pay of current O/D and get that account closed pronto or write to bank removing permission (have a read of current threads to pick something up)

you are in a better position if they cannot access funds from what I know secondhand of UB

Don't panic your doing really well with the emails you are sending, persistance will be needed

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

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Have you done rule no. 1 and that is to change bank accounts - can you scrape the money together to pay of current O/D

 

I made that one up to see there response and then send the next email to see if they back down (I took it from here but lost the topic!!!). Thanks for the messages, I will persavere!! I have done 10/11 and considering I have only rolled this over once you can see why they don't want me to pay this off!!

 

Also the OFT have the emails :)

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Jeremy Kyle?! Edwina Currie or your local MP? Stella Creasy is one of the good ladies to!

ohhh giving me idea's now!

 

Ta!

 

x

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

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Sent an email 5 days ago so chased up this morning and got this response:-

Collections collections@uncle-buck.co.uk

12:38 PM (5 hours ago)cleardot.gif

 

 

cleardot.gif

cleardot.gif

to me

cleardot.gif

Please see our response below sent on 01/03/12:

 

-----------cleardot.gif

 

 

 

 

xxxxxxxxxx

 

As we have previously advised repayment plans can only be offered in exceptional circumstances, you informed us initially you was due to be made redundant. We request confirmation of this so repayment options could be explored. As you no longer have the threat of redundancy your options are as follows:

1. You can pay back the loan in full

2. You can pay the rollover fee of £75 which delays payment of the full balance until your next payday, each request is assessed and the number of extensions are monitored. We do not recommended this option and should only be used when facing a temporary cash flow problems, if you require a longer term loan we suggest you seek a more appropriate product.

3. You can make the rollover fee of £75 plus any additional payment to reduce the loan amount.

 

Regards

Uncle Buck

 

CAN SOMEONE PLEASE OFFER ME ADVICE? SILLYGIRL? THEY ARE REFUSING MY REPAYMENTPLAN?!?!?

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:banplease::flock::boink:hi it seems u b is sticking to its guns so i think now ur next and final step to recieve expert help is national debt line tom morning who will tell u what to do next xxx
:violin::ban::lock1::bump::clock:
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I know this might be a bit controversial, but to be fair if I were in their shoes I'd probably ask for some sort of proof that you do face redundancy - I don't think that it's completely unreasonable?From experience, I found that simply putting you are facing severe financial difficulties suffices, the more detail you give these people the harder they can make it for you, which is exactly what you're experiencing.If you lent someone money then they told you they can't pay you back because they've been made redundant, wouldn't you want to make sure they were telling the truth?With UB, I personally had a terrible experience with them. I defaulted on a loan, heard nothing for almost a year then it's came up and bit me on the bum via a DCA who were pretty aggressive, but they've disappeared now and I still haven't paid them back what their asking for. I have paid back the loan and interest 4 fold now and they're still asking for nearly £900, so they can go swivel.Good luck with it all anyway, you'll get there in the end.

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I don't know if you still need advice, but if you do here's mine! I got into trouble with payday loans, I suspect you are panicking because you cannot afford to repay these buggers (insert own stronger word here). The first thing I'd say is STOP. Take a step back and look at what you can actually afford. Don't agree any rollovers - you are not reducing the balance only postponing the same problem to the next month. Contact the consumer credit counselling service, it's free and a charity. Given them the full facts - trust me they have heard worse than yours no matter what you think... Tell your creditors you are talking to the CCCS you will find most accept what you are doing. The chances are your credit file is already damaged, so don't worry about that for now. Concentrate on setting up a payment plan you can KEEP TO with the CCCS, eventually they will accept it. And remember you are only legally obliged to pay back what you can actually afford. Take a deep breath and make the call to the CCCS (or national debtline, citizens advice etc just I found CCCS the best!) Good luck make today the first day of really dealing with it once and for all!!

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And just to say to the post you placed about uncle buck listing your options, they are not your only options, they are just the only ones they will offer you that is not the same thing at all. Contact the CCCS and in the meantime tell uncle buck you will be paying them what you can afford and that if this is not acceptable to take you to court - they won't but if they did the court would look well on the fact that you had been making payments on the account - I had dealings with uncle buck once I told them I was with the CCCS they backed off...again good luck!

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I would seriously go to Citizens Advice. I went when I was being chased by payday loan sharks (not UB) and once I mentioned I had spoken to them they backed off big time. The guy at CAB even offered to call them for me, but did warn that can look even worse on your credit report, rather than if you deal with it yourself I chose to fight them myself as i was a bit more confident having spoken to CAB. But there is no right or wrong, its your call, but do get advice, and DO NOT pay for debt advice, there are plenty of free organisations

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