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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Council rent/ tenancy agreement/ right to buy

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Ive recently applied to buy my council house and while I was at the council offices to pick up the application forms I mentioned that I had two broken windows and although I had reported them on a few occasions no one had been to repair them ( they have been broken since installation they're no fault of mine ).


They checked the system and said the work order had been cancelled and seen as I was applying to buy no repairs would be done from when the paper work was submitted.


Surely that can't be right they expect me to keep paying rent so surely their still responsible for maintainance, my heating isn't working either I have to have it turned up over 20 or the radiators wont to heat up.


The thing is I've not paid rent for a couple of month because I've had to pay money to solicitors and a financial advisor so I am behind a bit and guy turned up a couple of weeks ago to tell me hey are going to apply to take my home from me, I explained I was in the process of buying and the rent would get paid upto date but he really didn't seem interested, it said on the letter I have until the 8/9th march before they apply to the courts, I hoped the mortgage would be through by then and it would of been until the council wanted to know what I was spending the extra money on because I've got £7500 on top of the property price.


This really annoys me because I can't see why they need to know how's it any of there business I'm getting the house really cheap ( well a lot cheaper than renting) what if I wanted the money for a car,wedding or holidays what's it got to do with them, but the thing is its for home improvement as standard I need new heating ( as its still an old back boiler) system, new kitchen,bathroom, money to cover he rest of the fees and money to redecorate once the heating been changed.


My point is though because I need estimates for all this work it's really slowed everything down so there's no way the mortgage will be though by the date given so are they going to take my house off me( I am paying bits towards the rent when I can) this would be awfull Ive got daughter and nowhere to go, I'm worried in a fortnight I could be homeless.


Could I argue the fact that why should I pay the rent when they have failed to hold up the agreement on their side( I fully intend to pay the rent arrears but I'm just hoping to hold them off while the mortgage goes through)


Any help would be great, thank you if you managed to get all the way through my essay, haha

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