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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Very and isme


tricia44
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cetainly the loans and credit cards yes i bet lots of £12 charges!!

 

as for the bank accounts

 

if there are any BCOBS would be the route

 

lots of info below in my links

 

dx

 

 

thanks for the info,

 

I think my next move will be the SAR to nat west credit card, isme and very,

 

then I will look into the BCOBS,

 

many thanks for your help,

 

one more thing

 

can I offer the TSB less than im struggling to pay at the moment

 

( I thought the banks would have come under prioritys )

 

sorry for all the questions.

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you can treat all you debts basically the same

 

 

the cat debts even less so.

 

write them

 

tell them they will be getting £xx for XX mts

 

as a gesture of GOODWILL

 

as a reciprocal gesture of goodwill

 

you require them to freeze any int

and refrain from levyign any PENALTY charges

 

should you fail to help me

 

i will have NO alternative than to reduce my goodwill payment to £XX

 

loans/cards £20-£30 PCN cat debts

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi I have started the process of reducing my payments from £ 50 pcm to £25 pcm and following a couple of emails requesting me to ring them, I have received the following

 

 

Thank you for your recent offer of payments on your Shop Direct accounts.

 

I am pleased to inform you, your offer of £25.00 each month to both of your accounts has been accepted for an initial period of three months.

 

During this time we would appreciate if you could provide some supporting documentation in regards to your current circumstances. This will allow us to assist you in the best way possible and allow us to extend the arrangement for a longer term if you still require help after the initial three month period.

 

The first payments are to be received by 20th November 2012 and then subsequently by the 20th of each month for the length of the agreement.

 

In order to assist you with the running of your accounts, with effect from 2nd November 2012 we have suspended interest and late payment fees from being applied to your accounts.

 

Please be aware that if you have purchased items on Buy Now Pay Later, any interest that has accrued in the payment free period prior to the suspension, will still be charged to your accounts (unless you pay the full purchase price by the relevant due date pursuant to the terms and conditions of your accounts).

 

Information regarding your accounts will continue to be passed to Credit Reference Agencies and no further orders will be accepted until your accounts have been brought up to date.

 

If you have any further queries or concerns do not hesitate to contact me on the above number.

 

What does supporting Documentation mean ? is it the I/E ? for which I believe via this site that I don't have to show ( although I am willing if need be)

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email back stating quite clearly

that they are not legally entitled to see any of your personal financial details

 

should a judge order such, then you would ofcourse supply it.

 

well done!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

email back stating quite clearly

that they are not legally entitled to see any of your personal financial details

 

should a judge order such, then you would ofcourse supply it.

 

well done!!

 

dx

Thank you and many thanks to this site for the advice I have received, which has given me the strength to deal with the problems that have been drowning me.

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  • 3 months later...

Hi

Having had lots of advice regarding this, I am hoping for a bit more, I have received the following email and wondered exactly what to send as supporting documents, my situation has got worse ( see other post)

 

Thank you for recent payment on your Isme account.

 

Your account has been with the Specialist Support Team since 2.11.2012 during which time there has been no account interest or administration charges applied to the account. Unfortunately in order for us to continue assisting you with your account we do now require supporting documentation as to your current circumstances, as we have discussed with you previously. A pre paid envelope is enclosed for your convenience.

 

If you require any further information please call on 0844 822 4726 during the office hours shown above. If we do not hear from you within the next twenty eight days we will assume that you no longer require our assistance and that you are able to manage your finances and maintain payments in accordance with your account terms and conditions.

 

However, if you do still require any assistance, it is essential that you contact us, because in the event we do not hear from you, your account will be transferred back through our normal collections process where administration fees and interest may be applied

 

Information regarding your account will continue to be passed to Credit Reference Agencies and no further orders will be accepted until the account has been brought up to date.

 

Any help would graciously be received

Many Thanks

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Its ok no problem.

 

the advice by dx is in post #79 above i.e.

 

email back stating quite clearly

that they are not legally entitled to see any of your personal financial details

 

should a judge order such, then you would ofcourse supply it.

 

well done!!

 

dx

 

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  • 11 months later...

Hi any help would be greatly appreciated,

 

following advice from here,

 

I have a Payment plan with both of the above and have kept up to date,

 

I now have a letter asking for supporting documentation for my circumstances I'm not sure what this is ?

 

If I cant provide this the plan is canceled,

 

any ideas

Thank you in advance

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They want an Income and Expenditure Tricia to substantiate your payment plan.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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threads merged yet again

 

please keep to one thread for this debt.

 

the question has already been answered several times on what to do.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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But refusing to supply at least a basic I&E will of course jeopardize your payment plan.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Hi and thank you Andy, I stupidly received and answered a telephone call from Very, the supporting evidence they are after is a doctors letter !

Yet again dx100uk I apologise for merging threads I did look for previous threads but wasn't able to find them, maybe one day I will be more computer friendly and not cause such problems

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You now need a doctors letters to qualify for a payment plan? :!:

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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