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Freemans (Grattan) Broken 2 year old sofa


cheznez1
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Hi,

I purchased a sofa that is just over two years old now from Freemans via an agent.

however - after around a year the springs in one of the items began breaking. Now - all springs are gone on the two seater making it impossible to sit on. I contacted the agent who in turn contacted Freemans - obviously they said that it's outside of manufacturers standard one year guarantee but she pursued it. They have now agreed to send someone to make a report.

Where do I stand? Surely all springs should not be broken after just two years? Would broken springs be classed as being a manufacturing defect?

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