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Freemans (Grattan) Broken 2 year old sofa


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Hi,

I purchased a sofa that is just over two years old now from Freemans via an agent.

however - after around a year the springs in one of the items began breaking. Now - all springs are gone on the two seater making it impossible to sit on. I contacted the agent who in turn contacted Freemans - obviously they said that it's outside of manufacturers standard one year guarantee but she pursued it. They have now agreed to send someone to make a report.

Where do I stand? Surely all springs should not be broken after just two years? Would broken springs be classed as being a manufacturing defect?

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Hi Chez

 

Welcome to CAG

 

Have a read of 10,12 and 13 in my signature.

 

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE 12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES CLICK HERE

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