Fairly unfair default from Vodafone for silly amount

[frencis]

Hello there,

 

I've now been trying for days to get a helpful soul in Vodafone to at least talk to me about the Default note they have left on my credit record for a silly sum of about £300 but no luck so far ... they even weren't able to find my account details and told me i was never their customer as my number has been 'recycled' and my name doesn't match any records at all.

 

At this point, it's getting ridiculous and i haven't been able obtain any credit for years, not even speaking of trying to land any sort of deal for mortgage so the effects of the default note are far greater than this whole silly affair.

 

Additionally, i've never received the default note on the top of things, as i was living under the impression that the account has been closed for quite some time i didn't even worry. Apparently, notes have been sent to an old address (even though Vodafone had my current address) and as soon as the matter got to my attention the balance has been paid in full without any hesitation. I've never paid my bills late so not sure why their actions were so aggressive - it just needed someone to look into the case a bit and figure out i've moved! At that point sadly, i had no idea that the default note has already been put on my account. I mean c'mon, at least a a mention would have been good, i've been their customer for about 7 years.

 

The whole affair now dates over 4 years back so i'm really hoping i can speak to someone and put it to bed and that i won't have to start drafting letters everyday to the CEO and his secretary.

 

Thanks in advance.

 

Rgs,

 

Frank

Edited February 24, 2012 by frencis

[Lee Vodafone Company Rep]

Hi Frank,

 

Welcome to CAG and thanks for making me aware of this.

 

In order for me to get this looked into could you email the relevant details of the account in question via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To enable me to make sure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

[frencis]

Lee,

 

Thanks very much for the response and apologies for keeping the thread without response for a while. I've had to venture out of the country for a bit and didn't get around posting all the details before i left.

 

I've now submitted the question via the Contact Us form as you suggested. I've also included my old Vodafone account number which i managed to find in my old paperwork. Hopefully, that should help you to locate my old account. I also got the confirmation email from Vodafone and the reference number is: #8599517

 

Again, thanks a lot for looking into this and if there is anything else you need, let me know.

 

Rgs,

 

Frank

[Lee Vodafone Company Rep]

Hi Frank,

 

Thanks for coming back to me.

 

Having checked our emails I can confirm that I've got yours and so will get this looked into further.

 

As soon as I have an update I'll let you know.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[frencis]

Hey Lee,

 

Great stuff. I'm glad it all came through.

Really appreciate you looking into it.

 

Cheers,

 

Frank

[Lee Vodafone Company Rep]

You're welcome Frank.

 

In reply to our email could you let us know when you'll be free to discuss this further?

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[frencis]

Lee,

 

Happy to discuss pretty much anytime.

I believe i've provided my mobile number in the Vodafone Contact Us form so feel free to use that.

 

Rgs,

 

Frank

[Lee Vodafone Company Rep]

Hi Frank,

 

Thanks for coming back to me.

 

I can confirm that we've received your most recent email and as such will get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK