HFC bank refuse to respond to sar request

[twinkles123]

Hello all

 

I'm looking for some advice regarding a request -sar letter i sent to HFC bank along with a £10 postal order beginning of January 2012.

 

I received a letter shortly after requesting I sign an agreement to accept a payment of £600 for misold ppi which would go towards covering my outstanding balance.

 

In the letter is also stated if i did not agree to this, any further letters received from myself would not receive a response but would be filed away.

 

HFC stated they will no longer respond to my letters, they obviously meant what they wrote I have not received a resonse for the sar letter i sent with the £10 postal order.

 

I am not sure where to go from here as I fear any correspondence I send them will ony be filed away with no response.

 

I think it is quite cheeky of them to have kept the £10 i sent with the letter.

 

Can anyone offer som advice on what to do from here on..

 

.I am actually in the process of looking for the receipt for the postal order but not sure what i can do even if i find it.

 

I would really appreciate your help with this.

Many thanks,

 

twinkles

Edited February 22, 2012 by twinkles123
put sta instead of sar

[ims21]

Hi

 

I've oved your thread to the HFC forum.

 

If you sent them a SAR they cannot ignore it...they are bound by the provisions of the Data Protection Act to comply.

 

I take it the 40 days are up? If so then you send them the failed SAR letter from the CAG library.

 

If that does not prompt a response then you issue in court to force compliance and seek damages at the court's discretion. You also complain to the ICO

 

ims

[dx100uk]

oh HFC still pulling that stunt are they.

 

they've just been warned by the FOS again for such tactics.

 

so the 40 days for the sar have expired?

 

if they have and they have def not responded and said they will not

 

i'dnot wait and go directly to the FOS

 

give them a ring and tellthem what is going on.

 

dx

[twinkles123]

dx and ims, i will be calling the fos tomorrow. HFC was so rude as to write a letter to me stating they would not respond to anymore of my letters but instead file them upon receipt. I had to read the letter about five times because i couldn't believe they can get away with being so rude especially when they cashed my postal order!!!. It has been a week over the 40 days and judging from their last letter i don't think i will be hearing from them so i will see what the fos advises tomorrow. Thanks again for all your help.

 

twinkles x

[dx100uk]

i got that letter too about 2 yrs ago

 

dx