Jump to content


style="text-align:center;"> Please note that this topic has not had any new posts for the last 2634 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I took a loan out through payday uk last July for £280 and every month have deffered my loan for £70 per month so they have now had £420 off me in total. I have now decided this is ridiculous and something needs to be done to get out of this mess. I have contacted my other payday loan company who have set up a repayment plan no problem. However, payday uk are awful to deal with.

 

My loan became due on the 16th feb, I emailed days before that to say I would like to set up a repayment plan only to be told I would have to wait until I default on the 16th and then I would be contacted. The day before this I lost my bank card so conveniently cancelled my card and am awaiting a new one. On the morning of the 16th I checked my online banking to see £70 had been taken It was payday uk! I rang them straight away and they explained they try for the full amount if this didn't go through they take the £70 this was not stated in the email I received earlier in the week!! I was then told a repayment plan couldn't be set up now until my next loan due date and when I default so I left it at that. A bit later I received a text saying payment hadn't been authorised checked my bank again and the £70 had gone back in my account - phew!

 

The next day the phone calls started I spoke to two people regarding a repayment plan the second girl told me I could have one over 3 months for £93 per month I explained this was unaffordable for me she explained the system wont let her do anything more than that and slammed the phone down on me - great! I have sent two more emails proposing a payment plan - each has been ignored! And lastnight I checked my bank and they've cleared another £70 out of my bank - im hoping today it doesn't get authorised again as I get it back like I did on Friday. I have also sent another email to them. Am getting really fed up with this horrible company and unhelpful staff. Any advice on how to deal with this would be appreciated

Share this post


Link to post
Share on other sites

Protect your wages/income... Get your money paid into a different bank account!! They'll keep at it until they empty your bank account!


It never rains but it pours...

Share this post


Link to post
Share on other sites

JamieLeigh87HANG UP THE PHONE WHEN THEY CALL. I once slammed the phone down on them back in the early days and they never tried contacting me by phone ever again ! No emails either so I stuck to good old letters Compose a letter of complaint if you've not already done, state what you have worked out as could afford to pay - in the subject line or header with the words FORMAL COMPLAINT Contact the Consumer Finance Association (their trade body) who may tell u they don't want to get involved, but will tell PDUK you've been in touch weirdly enough and this seems to worry them a bit ! After weeks of going round in circles watch this lender do a massive u-turn as long as they cannot access your money ! After 3 months PDUK claim to transfer your account to Keyes Whitlock (really thats their inhouse collection guys) if not paying their minimum payment amount


Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

Share this post


Link to post
Share on other sites

Address complaints to 'Customer Relations' department at Payday UK


Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

Share this post


Link to post
Share on other sites

just an update. received a letter from customer relations at mem-fc group to let me know they had received my complaint regarding PAYDAY UK and will investigate it and i will receive a response by 21st march.

 

Yesterday i had £128.75 debited from my account by payday in 4x £25 and 1x £28.75 a

 

and again today of £25 and £63.18

 

This was my child benefit money that they have taken and I now have very limited money to get my child nappies and formula milk I feel sick to my stomach.

 

They have now taken in total £706.57 on a £280 loan. I have tried calling customer relations left two voice messages today for a call back - not heard a thing, sent numerous emails too and not one response.

 

Really need advice on what step to take next with these sick people!

Share this post


Link to post
Share on other sites

How did you get on? Did you hear back from them? Im in the same situation, they have took over £600 from my account. I am so angry...I am definately going to take this as far as I can. Hope you managed to sort things out

Share this post


Link to post
Share on other sites

When did they take the money I don't know how they can sleep at night taking that kind of money from people's accounts. I rang them and played hell with them for taking money, they paid it back to me took about a week, and then I got passed to the customer relations department as I made a complaint and they helped me set up a repayment plan of £20 per month

Share this post


Link to post
Share on other sites
Guest Poguesy
When did they take the money I don't know how they can sleep at night taking that kind of money from people's accounts. I rang them and played hell with them for taking money, they paid it back to me took about a week, and then I got passed to the customer relations department as I made a complaint and they helped me set up a repayment plan of £20 per month

 

Make sure that repayment plan is writing ;)

Share this post


Link to post
Share on other sites

They took the money on Monday as soon as my wages hit my account! : ( No money back so far! I had an indepth process with the customer relations department yesterday and felt like I was going round in circles! I know I shouldn't talk to them, but when I spoke to the normal department she said she would create a complain so wanted to make sure of this. I should recieve a letter today or tomorrow to say its been registered and then could take a few week to come to a decision!!?? How did the process work for you, did you recieve a letter? Did you get your money back before you delt with customer relations? Glad you got sorted in the end : )

Share this post


Link to post
Share on other sites
They took the money on Monday as soon as my wages hit my account! : ( No money back so far! I had an indepth process with the customer relations department yesterday and felt like I was going round in circles! I know I shouldn't talk to them, but when I spoke to the normal department she said she would create a complain so wanted to make sure of this. I should recieve a letter today or tomorrow to say its been registered and then could take a few week to come to a decision!!?? How did the process work for you, did you recieve a letter? Did you get your money back before you delt with customer relations? Glad you got sorted in the end : )

 

 

 

It's very unlikely you'll hear anything back. You need to write to them and header the letter "FORMAL COMPLAINT". Outline your complaint in the letter/email and that automatically gives them 8 weeks maximum to give you a final response. Then you can take it to the FOS who will investigate your specific case.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...