Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

secret commission welcome finance


Please note that this topic has not had any new posts for the last 3157 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

i took out secured loan with welcome finance back in 2008,i have recently sent them sar and on receiving paperwork back notice they state on underwriter sheet broker commission of £1700 this is on top of the original broker fee of £1000,i have written to them stating Wilson v Hurstanger but they have come back to me with Branwhite v Worcester Works.

They also state where "broker is acting as an agent to lender no fiduciary relationship would arise" could someone point me in the right direction on this.any help would me very helpful.

 

could some one also look over figures:-

loan amount £10,000

broker fee £1,000

admin fee £235

ppi amount £1,894.39

total £13,129.39

apr 21.5%

term 180 months

monthly payment £205.79

commission earned £1700.00

Edited by sandman131
Link to post
Share on other sites

just been looking at paperwork again from welcome,the loan payment calculator sheet has got 2 date of births on it none of these are mine and as this was only in my name could this count as fraud on there part and house price has increased,no property valuation sheets given to me to prove house price.help required on this matter.

Link to post
Share on other sites

on my application i put it down as one amount but according to the application on their web portal application it has increased by 10k.

if the interest reate is 1.45% does it work out at 21.5% or 22.02%

Link to post
Share on other sites

Would need to use some software to work out the interest - but i do not have it on this laptop.

 

I am still not sure who the boker was acting for - what was the name of the broker and did you approach them yourself ? and did they offer to find loans or provie loans?

at what stage did you find out about the brokers fee? and at what stage did you find out about the commission?

 

sorry it is a lot of questions but it appears you may have a very good case under Hurstanger - in my opinion.

Link to post
Share on other sites

the broker was 1st stop finance i originally filled in a search form online to find a loan which put me in contact with them,i found out about the broker fees at the start which was £1000 on top of the loan but was never told about the commission,i only found out that it was £1700 after recently sending an sar to them,after doing some research lately since getting sar,i have found out that most of the senior staff at 1st stop group who ran 1st stop finance have held very senior positions at welcome finance and cattles plc,

i have been wondering is there any where that i can get all the paperwork looked at {free if possible} to find out exactly where i stand from a legal point

Link to post
Share on other sites

i have been wondering is there any where that i can get all the paperwork looked at {free if possible} to find out exactly where i stand from a legal point

 

post the paperwork on here , minus any identifying details, and we will have a look at it for you

Carpe Jugulum

Link to post
Share on other sites

Have checked the details of 1st stop - and they are not a part of the same group of companies as Welcome Finance.

 

So a couple of points.

 

You paid a brokers fee to a broker to arrange finance for you - that means that the broker owed YOU a fiduciary duty - as you employed them - by payment to them.

 

There is no connection between 1st stop and Welcome - except the ex employees link, (i would be intersted in more info on this), so they cannot claim the broker was working for them. They may have a working relationship - but that was not declared to you by either side - nor is it on their website - and beside this you paid the broker to find a loan for you.

 

Basicly Welcome have just tried to scare you off with bulls**t. Hurstanger is relevant to your case. (you can also claim back the grand you paid the broker).

 

Have you sent an SAR to the broker?

Link to post
Share on other sites

great to know that hurstanger is relevant,as to the staff at 1st stop have a look at this and search Alex Mollart on Linkedin{on here it shows he was founder of 1st stop in 04 but was also working for welcome til 05}

www.1ststopgroup.co.uk go onto THE GROUP and then see owners/directors and then THE BORAD

Edited by sandman131
Link to post
Share on other sites

sorry have not sent sar to broker yet,I have spoken to them on the phone and had an email back from Steve Capewell to say that as 1st stop finance have ceased trading they dont have any records and there is no requirement for them told hold the records under data protection act.

Edited by sandman131
Link to post
Share on other sites
For my own learning, what part of the DPA requires records to be retained?

 

Well technically it's not the DPA - but the respondant was just playing petty pendaticts in an effort to fob off the OC. (as you are fully aware).

 

There is a plethora of different types of data - and time limits it must be retained. An example would be emails for the financial industry - they must be kept for 6 years.

 

The DPA deals with the protection of data - and your right to access that data. (The act actually states that information should be kept no longer than is necessary)

 

Data must be kept on all live accounts. And for differeing periods afterwards depending on the type of data. I have dealt with data that only needs to be kept for 6 months - and some for up to 40 years.

Link to post
Share on other sites
Thanks, that's what I thought. Now I am off to look up "pendaticts" in my well used dictionary.

 

Oh dear the childish pointing out of typos how amusing.:sleep:

 

I note that you fail to help the OP by confirming that the company concerned has misled them and should have maintained records - and by not doing so are in breach of the act.

 

You seem more intent in picking holes in anything to do with Welcome though, but never anything in the OP's favour - you also seem to have a lot of legal knowledge - as well as procedural - much like another poster who logs on around the same time as you.

 

So what brought you to this forum? you have never started a thread with your issues - nor ever mentioned them - and despite stating early on that you did not know much about the mechanics of credit - you seem to have an interest in Welcome and their credit agreements.

 

That firm of solicitors welcome use are not very good are they? have you come across them?

Edited by dadofholly
Link to post
Share on other sites

OK try this

 

There has been a breach of the DPA - as they have failed to maintain records that they should have maintained.

 

In that context then their claim is rubbish. As they are implting that they were not required to hold such records. So my reply did not mislead.

 

But instead in picking fault with posters - and trying to put OP's off taking action, you could simply have given that information to the OP. But you didnt because it dont help Welcome.

 

I think welcome would be better off not taking your legal advice. But hey the trouble they are in they can't afford decent legal advice - so yours will have to do.

 

Am sure the OP is able to make up their own mind as to which advice to take.

Edited by dadofholly
Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...