1st Credit/ vanquis card

[jimjim5]

Who and what are they? I think it relates to a vanquis card. I owe about 600.00. What way will I proceed?

 

I have started getting letters and emails from them

[citizenB]

They are a Debt Purchasing and Collection agency.

 

Have they not made it clear what they are pursuing ?

 

If you believe you know what it is for, can you recall the last payment you made to the account. 1st credit and others have purchased quite a few statute barred debts just lately..

 

Statute barred debt - if no payment or acknowledgment of liability has been made for 6 years from the first missed payment.

 

Your choices are :

 

Ignore until they make it clear what they are pursuing

Send them a letter (template in CAG library) suggesting they prove the debt is yours and owing.

Send them a letter from the CAG library asking them for a copy of the Agreement.. it will cost you £1.00 and is called a CCA 1974 request.

[BRIGADIER2JCS]

Debt purchase and debt collection group

including Connaught Collections.

Have they actually stated in letters or e-mails

exactly what they are chaseing if not ignore

them until they do.

[Bazooka Boo]

More history please, have you checked your credit file? Is there anything on there regarding this?

How old is the card?

When did you last pay anything toward it?

 

What do their empty threat letters say?

[jimjim5]

There is nothing showing on credit file as of yet. The card is 2 years old and last payment was sept 11. They are just looking for me to sort out payment at the moment.

 

The figures match the vanquis balance exactly but there is about 100.00 late payment charges. Can I do anything about them?

[jimjim5]

Impact had been chasing it for 2 months until this week

[citizenB]

There is nothing showing on credit file as of yet. The card is 2 years old and last payment was sept 11. They are just looking for me to sort out payment at the moment.

 

The figures match the vanquis balance exactly but there is about 100.00 late payment charges. Can I do anything about them?

 

 

You can reclaim the charges.. but it looks like you are going to have to come to an arrangement with them if the card is only 2 years old.

 

You do need to have it confirmed that this is the account they are chasing though. Were you sent a Default notice from Vanquis. Seems a bit quick for them to pass this on to a DCA if the last payment was made in September 2011 ??

[Bazooka Boo]

It is a bit quick your right??

 

Oh well, as CB says, you will need to come to some arrangement with Vanquis and set up a repayment YOU can afford, and is realistic to YOU, not them, they have no say in the matter, you hold the purse strings not them.

 

As for the charges they have added, you can either go about reclaiming these, or simply, pay what you physically owe, and forget the rest.

[jimjim5]

To tell you the truth I don't know if I got a default letter as I just ignored and shredded everything that came in.

 

I have had 2 ccjs in the last 5 months so that may ne the reason. I missed a payment in august and paid double in sept.

 

I changed my phone no too at this time as after the august payment they rang about 10 times a day.

 

Does anyone know their bank details so I can set up a standing order to make payments without contacting them?

[jimjim5]

How do I reclaim the charges

[citizenB]

You complete the spread sheet below..

 

 

Then just send them a letter with the spread sheet asking for them back.. That will be to Vanquis.

 

You then need to write to 1st credit and make your offer and ask for their bank details in order to arrange the standing order. They might try to blag you that they can only accept a Direct Debit.. DO NOT even think about one of those.. Standing order only.

 

CISheet v101.xls

 

You only need to complete the 1st 3 columns date .. nature of charge and amount.. the formulae in the spready calculates the rest for you.

[jimjim5]

I don't have any statements, do vanquis have to supply them to me

 

You would need to send Vanquis a Subject Access request and specifically request statements as one of the items you want. You can find a draft letter in the CAG library.

 

The request will cost you £10.00 either a postal order or cheque. They have 40 calendar days to comply with the SAR.

 

Do you have access via the internet to your account ? If so, then you could print off the statements from there.

[BRIGADIER2JCS]

You should have a monthly statement,paper or online?/

[jimjim5]

I could never access the account online only make payments. I'll send the sar thank you

[chattanooga]

If the only thing you are looking for are the charges applied, it might be worth just asking. All but one of my credit card debts just gave me the info...well worth a second class stamp as opposed to a tenner. Just a thought.

[jimjim5]

Got a letter from them today dated a week ago advising it is definatly vanquis. It offers discounts to pay within 7 days 30 days and 90 days. I can at most offer 5.00 pw. How do I proceed

[jimjim5]

Can you advise me step by step what to do with claiming back on vanquis card. U don't know how much is charges.

 

Thanks.

[citizenB]

There is a letter in the CAG library regarding offering a token payment and asking for interest to be frozen.. You will find the CAG library at the top of the screen, green link

[jimjim5]

Anyone?

[dx100uk]

sar them if you have no statements

 

see my sig

 

dx

[jimjim5]

Thanks

[jimjim5]

does one exist,

[jimjim5]

if i email a complaint to provident will it get to vanquis ? i like to have email copies of all complaints along with hardcopys sent in the post

[Janie1962]

I asked Vanquis for an email address so I could send them some info, but the woman I spoke to said they weren't able to do that. Sorry.

[Gbarbm]

I think there's a customer service e mail address on their website